Freedom Chrysler Dodge Jeep Ram of Lexington

This place is a total JOKE! They will straight up lie to your face just to make a sale. Completely dishonest ! We bought a used Jeep from them with them knowing it would be a daily driver and NOT a “tonka” your face just to make a sale. Completely dishonest ! We bought a used Jeep from them with them knowing it would be a daily driver and NOT a “tonka” toy and they told us it was in great condition, had been checked out, long story short, it wasn’t even safe to drive on the road ! And we drove it to Louisville in the sleet and rain that night ! We didn’t have it less than 24 hours and took it back trying to get them to work with us to make things right and they basically laughed in our face and said it was now our problem. CROOKS I tell you! Not to mention, they lied about the amount they gave us for our trade in and charged us MORE for the Jeep than what they were asking for. Didn’t realize it until we had signed papers and were already out the door at 9pm the night before. The sales manager likes to pressure people into buying things and will tell you one thing then when confronted lie and say he didn’t say that. Many there are liars and down right crooks! This place isn’t trust worthy and their vehicles are crap ! Also, they called and hounded us over the check that was wrote cause we were so mad we placed a stop payment on it wanting them to make things right with us, they still haven’t sent us our house keys left on the trade in and it’s already been a month. They said it’s in the mail. When calling, they won’t even return our calls now since they now have their money!! This place is ridiculous!!! DO NOT, I repeat, DO NOT go there and give them your time, money or business ! A HUGE waste and disappointment ! More

Possibly the worst dealership I have ever dealt with. Contacted them to determine availability of vehicle. The first one I wanted had “just” sold although still advertised on Carguru. They asked if there Contacted them to determine availability of vehicle. The first one I wanted had “just” sold although still advertised on Carguru. They asked if there was another I was interested in. I checked their website found another that was unavailable. I then asked them to email me what was available. They had a white ram 2500 4x4 diesel that didn’t quite match what I wanted but I told them I would buy at their advertised price. I asked them to send the paperwork and they said the price will change before we can do the sale. So basically the salesman didn’t need to make a sale at 1600 in the afternoon so he didn’t feel like working. Now they want to sell me the same stock number for 2k more and do not want to honor the deal. I can provide pictures and text messages to support this claim including the new salesman admitting to it. More

This is the 2nd Ram truck that I purchased through Donnie Ruffin this year. He is very knowledgeable of the vehicles, kudos and 5 stars Ruffin this year. He is very knowledgeable of the vehicles, kudos and 5 stars More

Very dissatisfied. Wouldn't fix a 5 dollar hose clamp to make the 6 hour trip home. Didn't care about customers at all. We were ready to buy the vehicle with cash in hand. All I can say is run from these pe make the 6 hour trip home. Didn't care about customers at all. We were ready to buy the vehicle with cash in hand. All I can say is run from these people More

Ryan Simpson was very helpful, start to finish. He knew everything about the car we were buying. His personality was very welcoming and hospitable. It was an excellent experience. We will be back. everything about the car we were buying. His personality was very welcoming and hospitable. It was an excellent experience. We will be back. More

Excellent service from start to finish ❤️ I will definitely recommend them to all my friends and family. Love my new little Jeep Cherokee. Excellent price. definitely recommend them to all my friends and family. Love my new little Jeep Cherokee. Excellent price. More

Mike Church and Ryan Simpson made the deal. Easy to do work with. Helpful to grind the right deal in our budget. Thanks again. Will buy next from there work with. Helpful to grind the right deal in our budget. Thanks again. Will buy next from there More

Convenience of scheduling to adjust to my timeframe. Personnel that I came in contact with were very friendly and accommodating. I highly recommend Glenn Freedom for service Personnel that I came in contact with were very friendly and accommodating. I highly recommend Glenn Freedom for service More

Service was done quickly while I waited, shuttle service was available if I needed it, staff was very friendly, and courteous, will definitely go back was available if I needed it, staff was very friendly, and courteous, will definitely go back More

Very pleased with the great service on my Jeep Compass. Eldon Asher kept me informed and Brian Wilson solved the problem which turned out to be minor! Eldon Asher kept me informed and Brian Wilson solved the problem which turned out to be minor! More