Freedom Chrysler Dodge Jeep Ram of Lexington

Came in for service oil change. Staff was very friendly service was very fast. Waiting areas had amenities and activities to keep the children entertained. Restroom facilities were Staff was very friendly service was very fast. Waiting areas had amenities and activities to keep the children entertained. Restroom facilities were very clean and neat. More

Everyone was super helpful, Gannon and Ryan were so nice and helpful. Over all my experience was very good! and helpful. Over all my experience was very good! More

Got the truck I wanted and was treated great as per usual. Last 7 or 8 purchases have been from here. usual. Last 7 or 8 purchases have been from here. More

Consistently good professional service, on time and they always respect me and my schedule. Great service at a fair price. always respect me and my schedule. Great service at a fair price. More

Service department was great! Kept me informed about my truck. I am very satisfied with staff and their professionalism towards customer. Really appreciated the uber to my house a Kept me informed about my truck. I am very satisfied with staff and their professionalism towards customer. Really appreciated the uber to my house and back? More

The first vehicle I purchashed from Freedom CDJR was in Oct 2024. Miles assisted me in trading for a 2020 Ram 2500. Be make the prices very simple and was able to even get a trailer brake installed for my Oct 2024. Miles assisted me in trading for a 2020 Ram 2500. Be make the prices very simple and was able to even get a trailer brake installed for my towing needs. I traded the 2500 I'm for a 2020 Ram 1500 in early April 2025 when I was contacted by Marc about someone interested in my Ram 2500. They made the trade very easy. I noticed a couple issues after I left the lot and they worked with me to get those taken care of without any issues. We are looking at a new vehicle for my wife this summer and will definitely be going to Freedom CDJR when we do. More

As much as I wanted to give them a great review, they just kept dropping the ball.. they were quick to contact me when I showed interest in a vehicle and made the test drive easy and friendly. My salesma just kept dropping the ball.. they were quick to contact me when I showed interest in a vehicle and made the test drive easy and friendly. My salesman, Ross was great! Would buy a car from him anytime. It was the dealership that had continued disappointing me. I saw the vehicle advertised on-line at a price $28,110. Screenshotted this and made an appointment to come drive. When sitting down to make a deal I’m given a paper that states the price is over $33,000 and that it was an AI mistake and they cannot honor the price I saw advertised. Therefore, I leave. Within 10 minutes of leaving dealer calls me attempting to “deal.” After well over 6 phone calls that day and several text exchanges on into the next day, they decide to honor the price they listed. FRUSTRATING to spend so much time hassling back and forth. But I let it go because the ease of coming in and signing the paperwork and getting back out the door was effortless. Excited to have my new vehicle, I quickly notice driving on the highway there is vibration and shaking in my steering. I stop by a family-friend’s mechanic shop and he points out that I have 3 different brand tires. (I was told when buying this vehicle & it was advertised to have all new tires). I reach out about the dealer correcting this issue, I never get an answer. Driving as much as I do, something had to be done. So I go and buy 4 all brand new tires for this vehicle. One of the “new” tires they take off was stamped with a manufacturer date of 2010!! This vehicle is a 2020! FRUSTRATING, again! And if that is not enough….. my temporary plate placed in the vehicle by the dealer in February is approaching expiration and I have received zero information in the mail as far as title or registration like I was told I would be. Now I have sat on hold with the dealership for over 30 minutes for 3 days straight and also left voicemails receiving no answers nor call backs. Incredibly frustrated and highly disappointed with this experience. More

They ignored my calls and emails . I still haven’t heard from them. Shakar who because I left two messages for him. I still haven’t heard from them. Shakar who because I left two messages for him. More

My husband’s son left his car here to be worked on in October 2023. While the car was there the window had been broken out and the car was also stolen from this dealership. We found out from KY State Pol October 2023. While the car was there the window had been broken out and the car was also stolen from this dealership. We found out from KY State Police the dealership released the $80,000 car to someone who was not an owner of the car. They did not ask for ID or any information from this person so we had the dealership report car as stolen. The car was recovered but the depreciation value went down to $40,000 since the car shows up as RECOVERED in the car fax. We have begged the dealership and it’s owners Lithia Motors and their legal department Katelyn Gwin as it was the delearships fault the car was stolen. My husband’s son left the car here because he was told part would not be in until January 2024. On his way back to SC with his Father, Bryan died instantly in a car wreck. My husband and I have been reaching out to Brandon Buehler Operations Manager for help as we still owe for the car. To date we have not had anyone contact us to help us. We need help solving this situation!!! More

Their service department was terrible! For 4 months they told me several times that my truck would be done “at the end of this week, or first of next week” and it never happened. They fin For 4 months they told me several times that my truck would be done “at the end of this week, or first of next week” and it never happened. They finally were gonna give me a rental car, a truck was promised by Eric Marshall, so my wife goes to pick it up as he said it would be ready. They ended up dropping her off at enterprise rentals and they didn’t have any cars to rent out to her, so they left her hanging with no ride at enterprise! Crappy communication and crappy service. When they finally called me to come get my truck, I went over everything and they didn’t put my engine cover back on. Yeah it snapped back on in no time, it’s a minor detail but it’s the details that count and I shouldn’t have to fix it especially since they were paid $23,000 for an engine and turbo replacement and still couldn’t get that right! I left there less than a week ago, my check engine light is already on again. They are the absolute worst, save yourself the time and money! More