Freedom Chrysler Dodge Jeep Ram of Lexington

Be aware of hidden charges I'm from out of state. Made what I thought was a good out-the-door price on a new vehicle. Made the 4 1/2 hour trip (my choice), stood around for an I'm from out of state. Made what I thought was a good out-the-door price on a new vehicle. Made the 4 1/2 hour trip (my choice), stood around for an hour, finally got into the finance office. Financing earned me another $1000.00 rebate. I noticed the finance officer added another $40.00 to the out-the-door price. Explained as "that's something we charge everyone and it got you a lower interest rate". 4.89% - really! Signed the finance papers, another 1/2 hour I'm back on the road. When I received my payment book from Huntington Bank, I went on line to set up my account for payments. I noticed my principle balance was $199.00 more than I signed for. Contacted the bank, they said contact the dealership. Dealership acted like they didn't understand it and told me to make my first payment and it might correct itself. What? After numerous calls to the bank and dealership, the bank says the dealership got the $199.00, the dealership says the bank got it. Huntington Bank has now escalated this to the corporate level for an explanation. All I know is - there is an extra $199.00 floating around out there that no one is claiming. I know who paid it! $199.00 on a $20,000 - $30,000 - $40,000, most people probably wouldn't notice. I DID! Let's say they do this on 1000 vehicles - That's $200,000 no one knows what happened to. It's not so much about the money, just the fact that they somehow stuck another $199.00 onto a negotiated deal and no one can explain it to me. Still waiting to here from the bank. Bottom line is: the bank was able to add $199.00 to a signed finance contract. Next call is to Chrysler Credit to alert them of this practice. More

Service department needs to be SHUTDOWN!! This service department is a joke. The staff is arrogant and aloof. They act like the are knowledgeable and have a tendency to speak down to customers This service department is a joke. The staff is arrogant and aloof. They act like the are knowledgeable and have a tendency to speak down to customers. However, they are unable to fix problems. There is a complete lack of professionalism and ability throughout the entire department. They should clean house and start fresh with the staff of close the service at this dealership. More

Mislead and taken advantage of The finance person mislead me and tacked on $4300 of service I didn't want or need. Never explained. When checking for financing, asked for truck pric The finance person mislead me and tacked on $4300 of service I didn't want or need. Never explained. When checking for financing, asked for truck price with banks. When received paperwork in the mail $4300 was added to my loan I was unaware of. When I met with Finance people to try to rectify, I was there 2 hours with them telling me there was nothing they could do. I felt totally taken advantage of and lied to so they could get more money. We told them we didn't want any extra service and they told us they wouldn't try to sell any because of warrantys still on the vehicle. Was obviously mislead and lied to. Underhandly added a service contract. CRC More

Reputable dealership They did ok. I liked the salesman, David Rovinelli. I was disappointed in that we kept requesting an interest rate and couldn't get it. I went with ot They did ok. I liked the salesman, David Rovinelli. I was disappointed in that we kept requesting an interest rate and couldn't get it. I went with other financing but, overall, felt appreciated, by the staff. I will shop there again. I would ask for David, if I go. More

Found my jeep Stopped by the dealership , on seeing a 4door jeep. I liked .... Jason Bui came out and greeted me , he showed me two different jeeps, took both for t Stopped by the dealership , on seeing a 4door jeep. I liked .... Jason Bui came out and greeted me , he showed me two different jeeps, took both for test rides , checked my trade out , everybody was so fun , even sales people that weren't helping me ,, we were all talking and had fun the whole time , great experience , great sales person Jason Bui , I drove off soooo Happy in my black Jeep Wrangler sport unlimited , and not worn out from all the usual deal hazzling I had always experienced ..Great experience More

Easiest buy The best buying experience I've had so far. Everyone was helpful and accommodating. From the time I drove in to the sales lot, I had someone helping The best buying experience I've had so far. Everyone was helpful and accommodating. From the time I drove in to the sales lot, I had someone helping me right away. I had my new car in less than 2 days. They worked diligently to get me the van I needed. Thanks, Glenn's! More

They are a JOKE Bought a truck to work out of. Cost nearly $70,000 and it's junk. Brought it home on Friday and it wouldn't start on Saturday, the cab leaks, and the Bought a truck to work out of. Cost nearly $70,000 and it's junk. Brought it home on Friday and it wouldn't start on Saturday, the cab leaks, and the Service Body is coming apart at the seams. They won't help us with anything on it. They get your money and don't care about anything else. More

Excellent experience We shopped a couple of different dealerships prior to landing here. Glenn's was far and away the best customer service experience of them all! David w We shopped a couple of different dealerships prior to landing here. Glenn's was far and away the best customer service experience of them all! David was very helpful from the first phone call, until he personally delivered the vehicle to me ( I live an hour from the dealership). I would highly recommend this dealership to all my friends and family!! GM Nathan Stahl is great as well!! More