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Freedom Chrysler Dodge Jeep Ram of Lexington

Lexington, KY

Overview
Employees
Reviews
Vehicles
4.1
300 Reviews
Who are we? We are a dealership that specializes in all things Chrysler, Dodge, Jeep, and Ram. That includes helping those who need to get one of these premium vehicles as well as those who need the right maintenance care for their vehicle needs. On top of that, we are also a team of highly skilled and friendly professionals who always look to keep our Lexington, Richmond, and Georgetown, Kentucky, drivers satisfied with the assistance and services they receive. Whether you are looking for a new SUV, a reliable pre-owned pickup truck, or just a place where you can bring your vehicle for top-notch service care, we have you covered here at Freedom CDJR of Lexington.
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1560 E New Circle Rd

Lexington, KY

40509

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Showing 300 reviews

November 13, 2023

BUYERS BEWARE! !!! This whole dealership is nothing but professional scammers! Bought a truck from this place on October 14, check engine light came within miles of More

by nitroveins65
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
No
Employees Worked With
Caleb storey, Seth Armstrong zero stars for both of them and the finance department
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November 09, 2023

I am 51 years old and have never had a bad experience buying a vehicle until dealing with Glenn's Freedom Dodge. We bought a truck on October 14th. The engine light came on within miles of the dealership More

by Linda
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
. .
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caleb Storey-salesman, Billy Edwards-finance manager, Seth Armstrong-sales manager, Tom Cecil-general sales manager
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Nov 14, 2023 -

Freedom Chrysler Dodge Jeep Ram of Lexington responded

Hi Linda, I'm truly sorry to hear about the challenges you've faced with your recent vehicle purchase. Your experience does not align with the level of service we strive to provide, and I understand your frustration. I would like to assure you that your concerns are taken seriously, and we'd like to address them promptly. To better assist you, please reach out to us through the email below. We want to work towards a resolution and ensure that your concerns are thoroughly addressed. Best, Justin Grable - Sales Manager - jgrable@freedomlex.com

Nov 16, 2023 -

Linda responded

We have had no luck dealing with anyone there. They ignored our phone calls, voicemails and text messages the first week. He finally spoke to someone named Steve and when he told him we wanted to return it (obviously a truck with a bad transmission is useless to us) he hung up on him. The salesman was no help, Seth the manager wasn't any help and the general manager Tom Cecil wasn't any help either. I'm sure you do not understand my frustration. He traded in his only vehicle and now he doesn't have one so you're not having to get up at 3:00am to take him to work and work over an hour so that he has a way home. Frustrated doesn't begin to cover it. We have been told that y'all can't take the vehicle back. I'm sure they don't want it back because it is obviously a piece a crap. They would rather it be our piece of crap vs their piece of crap. We have had it now for 4 weeks and it has been at our local dealer for three weeks and is still there now. The only person that has been any help is the lady at our local dealer, Wilson County Chevrolet. She's been handling everything including the warranty company. She couldn't even get y'all to contact her back about that. She had to contact us to get the warranty information to try to get something done.

Nov 17, 2023 -

Freedom Chrysler Dodge Jeep Ram of Lexington responded

Hi Linda, I want to extend my sincere appreciation for taking the time to discuss your concerns with us. It's disheartening to hear that, despite our best efforts to find a resolution, your experience has left you dissatisfied. Your patience throughout this process is truly valued, and I want to assure you that we never shy away from helping our clients. I understand the frustration caused by the delays related to the warranty company, and I genuinely appreciate your understanding in this matter. Unfortunately, the external handling of these processes limits our ability to expedite them. Nevertheless, we are fully committed to ensuring that all necessary repairs are covered and completed without any cost to you. Our aim is to move forward with your complete satisfaction in mind, and we are here to address any further concerns or queries you may have. Your feedback is crucial to us, and we appreciate the opportunity to work towards a positive resolution. Best, Tom Cecil General Manager

Nov 18, 2023 -

Linda responded

We have been asking since day 1 to cancel this sale. We have spoken to our finance company and they say a dealer can do a flat cancel and void a sale in this situation despite Freedom Chrysler Dodge Jeep Ram telling us they can't take it back. This truck should have never been on a dealer lot for sale. It has had 72 codes deleted from it and the transmission is shot. I would expect this kind of service if we had bought it from a cheap shady used car lot but certainly not the kind of service that one expects when buying from a dealer.

October 27, 2023

Had my Dodge Challenger for 7 weeks trying to fix a noise in the front end. Not good communication and should have been able to build a new car in 7 weeks. The only one that was any help was Shantel who kept More

by carguydanny
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Dereck Brandon
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Nov 01, 2023 -

Freedom Chrysler Dodge Jeep Ram of Lexington responded

Carguydanny, We're sorry to read about your experience with the service of your Dodge Challenger. It's important that our customers feel informed and taken care of, so it's disappointing to know that your visit fell below our usual expectation. We appreciate Shantel being helpful during this time but understand there is room for improvement overall. If you'd like to discuss further or have any other concerns, please don't hesitate to reach out directly at your convenience. Derek Viens -Service Manager. derekviens@lithia.com

Nov 02, 2023 -

carguydanny responded

To late now.

Nov 02, 2023 -

Freedom Chrysler Dodge Jeep Ram of Lexington responded

Hello, It is regrettable to hear that you feel this way. We were working with Chrysler engineering to solve your issue and due to strike there were delays in responses from engineering. You were given a car to drive during the inconvenience. If you are willing, I would love to speak with you to further discuss your experience here with us. Best, Derek Viens -Service Manager. derekviens@lithia.com

Nov 02, 2023 -

carguydanny responded

Its funny to me that the day you told me I could come and get the car that you were waiting day to day for Chrysler to tell you the next step to take. But when I picked up the car and got the work order receipt you had stated that you were going to check the brake line routings and rotors for corrosion but I requested to pick up the car before you could do that. And just before I picked it up you said you were waiting day by day for the next step .I still have all the text messages if you like me to send it to you. And I checked up there all the time and my car set out in the parking lot more than it was inside.

September 11, 2023

Bought a lifted truck in December from this lot, I also bought the power train extended warranty. Now, nine months later, my transmission has went out and warranty says they will not cover the cost bc my t More

by David lay
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dave Richie
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2023 -

Freedom Chrysler Dodge Jeep Ram of Lexington responded

Hello David, Thank you for taking the time to bring this to my attention. Your concerns are very important to our team. We understand your frustrations regarding the lift voiding your warranty. I would be curious to know the timeline as to when you purchased your vehicle. If this is information that you can provide, please contact me. Brandon Buehler Fixed Operations Manager brandonbuehler@lithia.com

May 16, 2023

Eldon Asher is my “go to Man” always take my Jeep compass to him for service, Eric was able to help me yesterday 5/15..Awesome customer service More

by Shnagranny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
. .
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eldon
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May 17, 2023 -

Freedom Chrysler Dodge Jeep Ram of Lexington responded

Hello there! Thank you for choosing Glenn's Freedom. We appreciate your support. Should you need anything else, please let us know.

December 03, 2022

Friendly, quality, value, honesty are all words I would use to describe my experience. Cody and Pete were great!!! More

by mr64reds
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cody Behrens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Silverback Advertising
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pete
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November 29, 2022

The service department was very cordial and worked quickly to get my 2019 ram in and service completed. Tricia was my service advisor and did a excellent job! More

by Djmarsh
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tricia smith
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November 28, 2022

Very friendly and courteous staff. Work was performed in a timely manner. Shuttle service was a nice also. More

by meader1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
. .
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eldon Asher
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November 23, 2022

Service dept very timely on routine mantance, Tyler was easy to work with, would recomend over other dealerships ive dealt with. More

by rayshearer1998
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
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November 22, 2022

Tim was very helpful and polite. He explained my new car to me as well. Heath in finance was also very friendly and through with the paperwork. More

by chrislay2829
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Smith
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