Freehold Buick GMC - Service Center

Roof rack repair Some how the back portion of the roof rack came off of our month old Enclave. Called the dealership on a Saturday and they had the part in stock. Went Some how the back portion of the roof rack came off of our month old Enclave. Called the dealership on a Saturday and they had the part in stock. Went immediately and met their wonderful service department who had me on the road in less than 10 minutes. GREAT JOB! More

They know their stuff. Took my car in because i believed that I needed a new oil pressure switch. That was confirmed by the tech who examined the car. He also found a cracke Took my car in because i believed that I needed a new oil pressure switch. That was confirmed by the tech who examined the car. He also found a cracked and rusted sway bar. It could have failed at any time. Good catch. More

Noisy Ride I had a loud noise from the rear of the car. Brought the car in to the service department. Mike took me in right away because I told him I was afrai I had a loud noise from the rear of the car. Brought the car in to the service department. Mike took me in right away because I told him I was afraid the car would brake down on the road. In less than a half hour Mike told me I had the wrong type of tires on the car and maybe a bad rear bearing and hub. he not only showed me the wear on the tires he actually educated me on what types of tires should be on the car. Mike was concerned with keeping the cost down and recommended a tire that was very good which he ordered. Unfortunately after changing the tires I did need a wheel bearing and hub. The car rides great, better than new. I appreciate Mike's concern for my satisfaction and notifying me on every step of the repair. I just wanted to say, "THANKS MIKE" Joe Mizzi More

Best experience at GMC Freehold I've always dreaded going to car dealers, until I went to GMC Freehold. I had a great experience from the moment I walked in the door with Jack. Every I've always dreaded going to car dealers, until I went to GMC Freehold. I had a great experience from the moment I walked in the door with Jack. Every time I go in for service, Peter is so friendly and accommodating. I highly recommend this dealership to all my family and friends. More

Service appointment In for a routine service and was treated anything but routine. Pete was my service manager was the most accomadating. Would recommend it to everyone In for a routine service and was treated anything but routine. Pete was my service manager was the most accomadating. Would recommend it to everyone I know. More

Always get great service. Bought my 2012 Sierra 1500 from Gary . The truck has never been anywhere but Freehold for service, and I live in Staten Island. I recommend Freehold e Bought my 2012 Sierra 1500 from Gary . The truck has never been anywhere but Freehold for service, and I live in Staten Island. I recommend Freehold every chance I get. Never had any problem. More

Oil change Service was quick and total. Had fuel injectors cleaned tires rotated the car was washed and runs great. And an oil change My experience was great in Service was quick and total. Had fuel injectors cleaned tires rotated the car was washed and runs great. And an oil change My experience was great in and out in less than 2 hours and this was even after a slight problem with my appointment. Pete Roman was my service advisor and he did a great job More

Terrible Service Took my Pontiac Vibe in on a Tues. morning for an advertised oil/filter change/tire rotation. Service advisor (did not introduce himself, name on in Took my Pontiac Vibe in on a Tues. morning for an advertised oil/filter change/tire rotation. Service advisor (did not introduce himself, name on invoice listed as Michael Langley) told me it would be about 45 minutes and I waited. It took more than 1 hour, delay was not bad, however when I returned home and checked my car, the tires were not rotated even though it was listed on the Invoice. More disturbing, when I checked the oil dipstick level, it was way over the full mark (about 1-1/4 inches above). Invoice itemized 5 quarts of motor oil at $3.50 each for total charge of $17.50 for the oil (5 x 3.50). Vibe manual specifies max engine oil capacity as 3.9 quarts. Manual also emphasizes the warning that overfilling can cause engine damage. I chatted my complaint to Dealer. A Michael Howardson, who said he was a shop foreman called me in reply. He told me to bring the car back and he would drain the oil and refill to proper level and do the rotation. Upon returning to Dealer I met the same service advisor as before. He had an attitude, insisting they added the correct amount of oil. I offered to pull the dipstick and show him while the car was still in check-in area but he declined saying since I spoke to Howardson, (Howardson) would handle it. This time the oil change/rotation took only 1/2 hour before service advisor returned my keys. He did not apologize/say sorry for wasting my time having to make a second trip to redo simple basic service that should have been done and done properly the first time. Before leaving dealer I checked and verified oil level was at full mark and tires were rotated. Other than previous warranty work (safety recall services for defective airbag components), this was my only non-warranty experience with this Dealer. I chose this Dealer based on the mostly favorable reviews from this site, but after this experience I wonder if they took the same attitude with the airbag safety recall services, i.e, did they do the repairs properly, did they cut corners or worse. Difficult to tell, unless the airbags deploy (or perhaps not) in a collision. More

Thank you Pete Roman and Service Team You guys did a really nice job with the bodywork and subsequent detailing. Thanks for "squeezing me in" for that and the oil change and thanks to Phil You guys did a really nice job with the bodywork and subsequent detailing. Thanks for "squeezing me in" for that and the oil change and thanks to Phil for the shuttle service to and from my house. Appreciate the great service!! More

Loyal customer Even though we did not purchase our car here, their service department and customer service is outstanding. They now have a loyal customer and we loo Even though we did not purchase our car here, their service department and customer service is outstanding. They now have a loyal customer and we look forward to purchasing our next Buick here! Frank in service is the best! More