Freehold Chrysler Jeep, Inc

They sold me a Commander that had a leak in the transmission that was NEVER disclosed. Transmission and oil fluid leaked all over our brand new garage and Sal told me, "That is why cars have warra transmission that was NEVER disclosed. Transmission and oil fluid leaked all over our brand new garage and Sal told me, "That is why cars have warranties." He stated the oil/trans leak on my garage was an easy fix just brush some dry cement mix on the garage floor and sweep it up with a broom - no big deal" Of course it was no big deal to Sal b/c it was not his garage. This is a $44K car it should not be leaking fluid within the first 6 months. They could careless. They were never able to fix my car I had to bring it to another dealership Toms River Auto Mall and the problems were found and fixed almost immediately- I needed a new transmission case, oil plugs, windshield was never sealed properly and a recall on the brakes. UNBELIEVABLE.. this was a brand new Jeep Commander top of the line!!! Freehold had my car 17 times within the first year and NEVER found any problems!!! Barbara is a useless incompetent poor excuse for a Assistant GM and sticks up for her disrespectful, inconsiderate, deceitful service department! She hung the phone up on me knowing I was so disappointed in the service of her dealership. The customer means NOTHING! How is this dealership still in business. I plan on taking legal action against them for the 2 years of torment and aniexty!! Still they have not settled my case. No wonder Crysler is bankrupt! PLEASE PLEASE DO YOURSELF A FAVOR AND DO NOT BUY A CAR FROM THIS DEALERSHIP YOU WILL BE SOOOOO SORRY!!!! More

I leased a 2008 Chrysler 300 from this dealer. My sister referred me as she had leased a Town & Country herself. The transaction went smoothly for me and the salesman was decent to deal with. The real pro referred me as she had leased a Town & Country herself. The transaction went smoothly for me and the salesman was decent to deal with. The real problem came when my sister had her van towed to the dealer because it wouldn't start and it was still under warranty. They told her that interior lights had been left on and the battery needed to be recharged. When we went to pick it up, she was given a bill for $110. They said this was for recharging the battery and checking out the electrical system. Basically, they gave her a jump for $110!!! And it just so happened that my sister's deductible with the extended warranty was $110. Donna Scala told my sister that she authorized it. Obviously, they were taking advantage of her....she needed her van back. Later that night, her battery died again. We jumped it and dropped it at the dealership again, thinking there might be something wrong with the electrical system. I spoke with Walt the next day and he said that the battery had a bad cell and needed to be replaced. Why their service department couldn't have determined that the day before, I don't know. But their competency came into question right there. He said that they could replace the battery for an additional $140. So, basically, they wanted a total of $250 for a battery!!! I told him to forget it....bought my own battery and popped it in myself. Her lease is up in a couple of months and she will not be dealing with them again. When my lease is up, I won't deal with them again either. If they can't even diagnose a bad battery, how do you think they would be with a more complicated problem? They lost two potential repeat customers because of their incompetency and outright price gouging. Let alone word of mouth. If I can help others avoid this aggravation and outrageous cost, I will. I wouldn't recommend getting involved with people who treat customers like this. More

Bill Morgan the lease return manager is the most dishonest, xxxx of the earth person I ever met in my 25 years dealing in dealerships. You return your jeep and he is supposed to help make this trans dishonest, xxxx of the earth person I ever met in my 25 years dealing in dealerships. You return your jeep and he is supposed to help make this transition pleasant. He not only makes you feel he is doing you a favor. He will try to hard sell you a new car, and when you say no thank you I got a car from a different dealer. He will make you wait until he feels like getting to it. He will make you take your plates off. He will make up a damage report on your car and give you a bill for dents and damage that is not on the car. He gave me a bill for over $1200, when I called jeep to complain they sent out an independent person and found no damage they took off all charges. BEWARE of the low life and stay away from this dealership at all cost More

To Whom It May Concern: I was very upset and To Whom It May Concern: I was very upset and disappointed with my first time experience with your Freehold Jeep Service Department. I purchased my To Whom It May Concern: I was very upset and disappointed with my first time experience with your Freehold Jeep Service Department. I purchased my vehicle on February 23, 2009 and after several phone calls later my vehicle’s hard top was finally ordered and I received an installation date of March 20th 2009. I don’t fell that almost a month later is an expectable time frame when I was consistently told “call next week, it should be in”. The vehicle was at your service department for almost 6hrs. and (my boyfriend) and owner of the vehicle Steven Booke was waiting the whole duration. No one explained to me or Mr. Booke that the installation would take all day. If that information had been communicated, the jeep would have been dropped off. Upon completion, my vehicle was returned to me with scratches on the dashboard; wires hanging down near the gas peddle and brake and FILTHY! There was grease all over the seats, drip marks down the glove box, greasy finger prints all over the new white hard top. This was a brand new vehicle. I contacted you Assist Manager Anthony DeAngelo and he arranged for himself and Sal the service manager to meet with me on March 25th, 2009 at 8am to assess the damage. Sal had the vehicle taken in back to have the wires tacked, he then told me that he would order me a new dashboard to correct the damage and that my jeep would be cleaned. He asked me if I would like my jeep cleaned then or when I returned on April 1st. I stated that I would like it all to be done at the same time. So after my meeting with Sal I felt that maybe the situation had been rectified, I was wrong. I returned my jeep for the new dash and to have my jeep cleaned on April 1st by 9am only to have my jeep returned in worse condition then the first time. They had completely soiled a brand new part that was just installed and the Jeep was never cleaned like Sal had stated. That same day numerous phone calls and messages were left for Mr. DeAngelo and he did not return any calls. I called the Freehold Jeep’s main line and was connected to a lovely woman named Barbara. I had explained the whole above situation. Barbara stated that Sal was at a car show in New York and that Mr. DeAngelo was still in the building but she herself would see to it that either she or Sal would return my call tomorrow April 2nd. It is now Thursday April 16, 2009 and Mr. DeAngelo has finally made a phone call to Mr. Booke stating that the next time I bring my jeep in for an oil change they will detail my vehicle. It has been 14 days and I have no intentions of ever bringing my jeep back to Freehold Jeep’s Service Department. With the shape that the American Auto Industries are in today, especially Chrysler. You would think that as first time buyer of Chrysler your customer service would be outstanding. I was very disappointed in your Services Departments ability to treat customer’s property with respect and provide excellent customer service that is expected. Very Respectfully, Tara K O'Brien More

FreeholdChryslerJeep on route 9 in Freehold, NJ gives a new meaning to "Good bye after you buy" This dealership treats you nice till you buy, then forget it. They had a $500.00 gas promotion to help sell n new meaning to "Good bye after you buy" This dealership treats you nice till you buy, then forget it. They had a $500.00 gas promotion to help sell new cars. This turned out to be a scam, you could not collect on it. Complained, and was given a legal release form to get$100.00 instead of the proper $500.00 You gused it, so far my requests falls on deaf ears. The check was supposed to be cut in 48 hours, then at the end of the month, then the owner is too busy to make things right and give people 20 cents on the dollar. Just be careful, many other good dealership on Route 35 and Route 36 in Monmouth county. Think twice abou their approch to treating you once you bought an overpriced vehicles. Sorry buyer. More

in july of 04 i leased a jeep grand cherokie from freehold jeep. the salesman i delt with was convincing me to go with a low mileage lease i was not too thrilled about it cause i didn,t want to pay f freehold jeep. the salesman i delt with was convincing me to go with a low mileage lease i was not too thrilled about it cause i didn,t want to pay for the overage of miles.salesman told me don't worry about the miles as long as you continue to finance cas through chrystler financial the won,t charge for the overage of miles.would you believe a car salesman lied to me! call me nieve.in august 07 i brought the jeep to freehold jeep to trade it in and get another.delt with a differant salesman. i told him about the mileage he said no problem when you leave here just call chrystler financial and they'll take care of it. it wound up costing me@$2400.00 and thats after months of negotiating. now for august of 07 when i leased a new jeep grand cherokie from freehold jeep,test drove a fully loaded jeep but it was red. told salesman i want the same one but black. he had one in black said its the same one "fully loaded." salesman gave me the phone numbers to activate satelite radio,gps navigation system, called to have activated that same day(saturday)turns out the car is not fully loaded.i drove the brand new jeep (with power windows that didn't work) to freehold jeep confronted the salesman about the missing equipment that i'm paying for,he looks at me,shrugs his shoulders and says"the papers are all signed it's your car now.what do you want me to do about it?"the manager tried to settle this with free oil changes!LOL now for the power windows that don't work. the mechanic said they don't have the parts in stock.so i make the appiotment to have them repaired the following week.next week i bring the car to be repaired i sit in the waiting room for almost 4 hours for a mechanic to tell me they still don't have the parts! !!! DO NOT WASTE YOUR TIME AT FREEHOLD JEEP!!!!! More

the worst experience i've ever had in my life, i bought a jeep liberty pre-owned, nothing but problems, nothing is ever covered under the warrenty, but they always find a problem, i've spent over $3000.00, i jeep liberty pre-owned, nothing but problems, nothing is ever covered under the warrenty, but they always find a problem, i've spent over $3000.00, i just picked my car and spent $850.00, still the same problem More

How many times does it take to fix a car? One, two, three (keep going), four, five (almost there), six!!!. That is right six times to fix an issue. And this is a five star dealer? Somone better take a few st (keep going), four, five (almost there), six!!!. That is right six times to fix an issue. And this is a five star dealer? Somone better take a few stars away, I say at least four of them. The staff is friendly since they know the issue cannot be determined. They say they fix it each time and always there is an issue. Is it to much to ask that they fix the car right the first time? More

CONSUMER ALRERT! DO NOT BUY FROM FREEHOLD JEEP ON ROUTE 9!!!! SCAM ARTISTS! BIG TIME! My husband just bought a used 2005 Jeep Cherokee from Freehold Jeep. The salesman told my him that the car was in e 9!!!! SCAM ARTISTS! BIG TIME! My husband just bought a used 2005 Jeep Cherokee from Freehold Jeep. The salesman told my him that the car was in excellent condition with no hidden problems. LIE! After test driving and ultimatly buying the car it's gas guage failed to work and the sun roof leaked in a rain storm. Literally once we drove off the lot. Within 3 minutes of owning the car. We brought the car back the very next day and they refused to void the contact and take the car back. They also told my husband his trade in vehicle, used in part of the sale, was only worth $500.00. We find out from a loose lipped salesman that they sold my husbands old car for $3,500.00 and that is part of the problem with taking back the used car and voiding the deal! So we bring the car back to service. They keep the car for almost 48 hours and finally tell us, "Sorry our computer detected no problem with the gas gauge and we water tested the car and found no leak." We take the car back home because we have no other option at this point and guess what...... the car STALLED on us on the parkway. I was livid. I called back the fiance manager and told him that he sold us an unsafe vehicle and his reply was bring it back in and we will look at it. I told him that we just picked it up from service and inquired on how come the problem was not detected then. He didn't have an answer and told me that he would call me back. He never called back. He had his mechanic call me instead. His mechanic then implied that I made up the story about the car stalling! I was shocked! I asked him if he seriously thought I would waste a day on the phone and at a dealership to make up a story about the car stalling. His answer, Well I know you had a problem with the gas guage and a leak and wanted to get rid of the car the other day....so anything is possibly! Basically they sold us a used car with all sorts of problems and are making us out to be the bad guys when we report the problems with the car. Basically saying that we are making up the problems up all together and they don't exist! So they check the car a second time in one week and surprise.... their computer detected no problems! Go figure! This is a giant SCAM and the people at FREEHOLD JEEP SCAM ARTISTS! Oh and don't expect a vaild CARFAX from them either. We demanded to see the vehicle report and guess what mileage was noted on the last report..... 19 miles! That's a report done on the jeep when it was brand new! It now has 39,000 miles on it. Where's that report! NO where to be found. DO NOT STEP FOOT INTO FREEHOLD JEEP DEALERSHIP NOT EVEN TO TEST DRIVE. More

They took in the trade and never paid it off. Sweet talk of the salesman and changing a deal, on the end, apparently, the salesman forgot to include the trade in the contract. Of cause after the contract wa of the salesman and changing a deal, on the end, apparently, the salesman forgot to include the trade in the contract. Of cause after the contract was signed they didn’t paid the car off, so Chrysler wants the money saying that this is my responsibility... Of course Chrysler is not interested in finding out what happened. If you value your time and don’t want to, have problems stay away from Freehold Chrysler Jeep!!! More