Freehold Chrysler Jeep, Inc
Freehold Township, NJ
Filter Reviews by Keyword
By Type
1,644 Reviews of Freehold Chrysler Jeep, Inc
Great service and answered all of our questions. Definitely coming back for next lease. Knowledgeable people. Definitely coming back for next lease. Knowledgeable people. More
John was extremely professional and honest from the moment I walked into the dealership. I highly recommend him as a sales person. moment I walked into the dealership. I highly recommend him as a sales person. More
Second purchase from FJ. Smaller and more personalized attention. John was very helpful and accommodating. We worked hard on both purchases. Smaller and more personalized attention. John was very helpful and accommodating. We worked hard on both purchases. More
Extremely helpful and attentive to my needs, and providing me with transparent service from start to finish. providing me with transparent service from start to finish. More
Worse dealership ever. Went there to get the bulb on my headlight repaired and they stated due to a manufacturing error the bulb in my headlight was seized inside and they Went there to get the bulb on my headlight repaired and they stated due to a manufacturing error the bulb in my headlight was seized inside and they were unable to replace the bulb. They stated it would not be covered under the warranty and I had to pay out of pocket 2,000. Everyone at the dealership agreed I should not be responsible and I should contact customer service for them to approve the coverage. I contacted Jeeps customer service, who by the way refused to connect me to a representative located in the United States. Jeep’s customer service stated they will not fix it because they cannot prove that I did not remove my bumper and detatch my own headlight to melt the lightbulb in my headlight. After a back and forth of me stating why in Earth or even how on earth I could even do that, they kept avoiding my response and kept insisting they will set up an appointment for me to pay for the services out of pocket. At this point I have given up and continue to drive my vehicle with the fog lights on until it’s time to turn in the lease. By the way it has been 2 weeks and the same customer service agent has been harassing me nonstop. More
Excellent sales and service. I would highly recommend this dealership. Positive experience all around. Very pleased!!! I would highly recommend this dealership. Positive experience all around. Very pleased!!! More
They misdiagnosed my repair on the first visit which took two weeks to get the part. Then they realize they misdiagnosed the second time and it’s one month later and it’s still not repaired. Still waiting fo two weeks to get the part. Then they realize they misdiagnosed the second time and it’s one month later and it’s still not repaired. Still waiting for the part. More