Freeman Toyota - Service Center

I personally had an opportunity to met Jeremy (Shop Foreman), what a GREAT guy! Knowledgeable and super awesome personality :) Also, kudos to my (and BEST) Service Advisor, Steve C. Steve is the Foreman), what a GREAT guy! Knowledgeable and super awesome personality :) Also, kudos to my (and BEST) Service Advisor, Steve C. Steve is the definition of what Customer Service should be - the guy ALWAYS goes above and beyond to accommodate any special requests, keeps me posted with the work performed and follow-up to ensure I am satisfied. Not even our old BMW dealership or our current Volvo (2020 T8 XC90 Polestar) Service Advisor, is as diligent, friendly and professional as Steve! I can sit here and continue to elaborate, but you should know all of this about Steve! More

Left my vehicle with a complaint about it shutting down while driving on the Highway from 70MPH to 25 and going into limp mode, not being able to move out of the way fast enough (this happened several time while driving on the Highway from 70MPH to 25 and going into limp mode, not being able to move out of the way fast enough (this happened several times with my family in the truck). Another issue was that while braking around 60 to 70MPH the steering wheel and pedal vibrated, which Mr. Curry told me that the rotor were bad. The screen went black a couple of times while pushing the pause button (knob also fell off) and they could also not duplicate. upon delivery of my vehicle Mr. Curry stated that there was nothing they could do about the limp mode and/or the screen, and that the brake were fine (even after he told me a week before they were bad, I have him on record) my truck also needed maintenance which the light was on, mind you they had the truck for 3 weeks and they could easily done the maintenance. Needless to say that they are far the wort dealership to deal with, they sell you a LEMON and do not stand behind their product. If you could avoid this dealership do yourself a favor and do so and please avoid Toyota Tundras all together they are crap. If you have a second gen Tundra do not I repeat do not trade it in for the new crap they are selling now days specially if Toyota and Freeman are not going to stand behind their products. More

Freeman Toyota is a great dealer. Malorie Williams does an outstanding job as service advisor. Malorie Williams does an outstanding job as service advisor. More

Service took a little longer than usual but my advisor was super helpful and explained everything very well. was super helpful and explained everything very well. More

The dealership had great customer service and was very helpful with all of my questions. helpful with all of my questions. More

I've always been satisfied with service at Freeman. Each service rep has been very thorough explaining what is most important - such as regular maintenance requirements, but also optional services. Each service rep has been very thorough explaining what is most important - such as regular maintenance requirements, but also optional services. More

Elvir was on time, and very informative! He broke down what i needed at this visit and what i could do at the next, and he broke down the cost. He broke down what i needed at this visit and what i could do at the next, and he broke down the cost. More

Had a good experience at this dealer. Lonnie was very informative and advised the needs of my car well. Johnie the shuttle driver was very helpful, friendly and courteous as well! Lonnie was very informative and advised the needs of my car well. Johnie the shuttle driver was very helpful, friendly and courteous as well! More

Overall great experience from time I pull into the service shop, the gentleman who help me and also went to get Kyndal to start the service process. Once my service was completed there was only one sm service shop, the gentleman who help me and also went to get Kyndal to start the service process. Once my service was completed there was only one small hiccup at checkout and that was fixed immediately. More

Tim Farrand is may service adviser and I always get 5 star service from Freeman Toyota. This particular visit was an emergency as I had a tire blow out on the I 35 Express way heading north. I called Tim star service from Freeman Toyota. This particular visit was an emergency as I had a tire blow out on the I 35 Express way heading north. I called Tim from the tow truck that was bringing me & may car to Freeman. He was waiting for me when we arrived and as I said, I always get 5 star service. More