Freeman Toyota - Service Center

Enjoyed the courtesy ride home to wait on the recall work and back to pick up my car. I like Tim as my dealer representative. The check out was easy. Everyone i encountered that day was knowledgeable abou and back to pick up my car. I like Tim as my dealer representative. The check out was easy. Everyone i encountered that day was knowledgeable about their job and very pleasant. I highly recommend Freeman Toyota. More

I appreciate the list of suggested repairs to meet the upcoming deadlines. Also appreciate the shuttle. upcoming deadlines. Also appreciate the shuttle. More

Maintenance was planned and scheduled. It was completed as requested and within the time frame allotted . The price was within the limits discussed . It was completed as requested and within the time frame allotted . The price was within the limits discussed . More

Good communication with Trey Pierce. He provided good customer service and specific instruction to prohibit the issue from reoccurring. He provided good customer service and specific instruction to prohibit the issue from reoccurring. More

I brought my mom car in for her. I had made a 1pm appointment. for a simple oil change. I did not think it would take so long with an appointment. It took over 1hr and 30min for a I had made a 1pm appointment. for a simple oil change. I did not think it would take so long with an appointment. It took over 1hr and 30min for an oil change. Although the staff was courteous it seem like they wasted a lot of my time trying to sell me things. I told them from the start i did not want anything just an oil change. After an hour and a half I had to ask if my car was done. Then they finally brough it out. When the pulled my car up. I walked up from behind and go in to the drivers door. I did not notice until i left the the was damage to the driver mirror. The cover was knocked off and later found in the car wash. The dealer ship did fix it but this is something I feel who ever drove it through the car wash should have known the cover came off. Nothing was said, and again I did not notice until after I left. Next time I know to walk around the care after getting it serviced. This experience was awful. An hour and a half for an oil change, with an appointment and damage to my care that i was not advised of. More

Always friendly and no matter which advisor you have they are great! Fix it right the first time. are great! Fix it right the first time. More

Greeted me, quicker than expected, car wash, good service, removed a label for me from another dealer. service, removed a label for me from another dealer. More

I was very frustrated with the login process for the appointment portal. I tried to reset my password at least a dozen times over five days but never received the reset email. Ultimately, I had to call appointment portal. I tried to reset my password at least a dozen times over five days but never received the reset email. Ultimately, I had to call to reschedule. When I arrived at the office, I found out the issue was related to new software. If this glitch were resolved, it would save customers a lot of time and frustration. More

Not great communication. Hard sell on things not needed. I don’t want to say anything else Hard sell on things not needed. I don’t want to say anything else More

Excellent communication and customer service. They are eager to answer any questions and make adjustments. They are eager to answer any questions and make adjustments. More