Freeman Toyota - Service Center

Always have had very good service when taking our 2019 camry no complaints from us! Thanks for superior customer service! camry no complaints from us! Thanks for superior customer service! More

Listening to the customer should be an easy task. I took my vehicle for 25k service and asked if the radio could be reset since the “continue “ option once the car is started never comes up “blue” I took my vehicle for 25k service and asked if the radio could be reset since the “continue “ option once the car is started never comes up “blue” The tech told me it could not be done, as that how the design is and to keep the screen “clean” as that is why this option does not come up “blue” ?????? Last time I took the car for service instead the Alexa app was disable. I just wanted the regular 25k service and the radio reset. No action was taken since no one listened to the customers need. Easy and simple. More

I brought my car in for the oil change service. The service was good; however, the car wash did not meet my expectation. My car was not as clean as it should be after regular car wash. The service was good; however, the car wash did not meet my expectation. My car was not as clean as it should be after regular car wash. More

While the service center did let me know it would take a while for my service because they were short staffed, 2 hours for just tire rotation, was a long time to wait. while for my service because they were short staffed, 2 hours for just tire rotation, was a long time to wait. More

The service center always takes great care of any vehicle I bring in. The service is top notch and I wouldn’t go anywhere else. I bring in. The service is top notch and I wouldn’t go anywhere else. More

Everyone is friendly and helpful. However, 3 hours is way too long for an oil change and state inspection. However, 3 hours is way too long for an oil change and state inspection. More

Always a pleasure to work with my service advisor, Desmond. Unfortunately the young woman in the service check out area was not as easy to work with. Desmond. Unfortunately the young woman in the service check out area was not as easy to work with. More

Desmond is always amazing to work with. He always has great communication with me about my car. Whoever detailed my car deserves a raise. They did such an awesome job on the detail. Th He always has great communication with me about my car. Whoever detailed my car deserves a raise. They did such an awesome job on the detail. Thank you guys. More

Made a Toyota Care appointment for 20,000 miles. Took 2-1/2 hours for “Express Service” which is totally unacceptable!! The problem is not the service writer but definitely behind the brick walls w Took 2-1/2 hours for “Express Service” which is totally unacceptable!! The problem is not the service writer but definitely behind the brick walls with the techs or lack of and service manager. More

The wireless charger in my brand new 2022 Toyota Tacoma does not work. Peter Stevenson in service tried twice to assess the problem (23 July & 26 July) but got told by someone within the Toyota Service/ does not work. Peter Stevenson in service tried twice to assess the problem (23 July & 26 July) but got told by someone within the Toyota Service/Technical system that there was nothing else to be done; that the charger isn’t designed to charge, only maintain whatever the existing charge is. To put it nicely, both Peter & I question that answer. Toyota Technical Assistance gave Peter a Task Case number 222070058. I also called Toyota USA on 26 July and they said that someone would call me back by 27 July to let me know what is going on—still no call. Overall, the Freeman team has been great. However, I do think that whoever told Peter that the wireless charger doesn’t actually charge was either lying (the owner’s manual clearly states that it is designed to wirelessly charge phones) or they just didn’t want to deal with it. Pete Johnson, who sold us the truck is elevating the issue with the Freeman manager, but we are all still waiting on an answer. After all, when you pay over $50k for a vehicle, you expect everything to work, even the “lesser” bells & whistles…make sense? More