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Freeman Toyota - Service Center

Hurst, TX

4.6
5,735 Reviews

5,735 Reviews of Freeman Toyota - Service Center

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July 29, 2021

Steve was great! He made sure I was taken care of and was in and out of there in a timely manner. I will definitely be back! More

by PEDRO.QUINTANA07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Tiemann
July 29, 2021

They were helpful and I was out in a decent time. The only thing that didn’t make it a 5 star was I asked about tint services and no one had the answer since the manager was on vacation. Just curious on More

by HUD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
De'vante Washingon
July 29, 2021

Arrived early for appt. and was welcomed in to get started. There for a fuel pump change out for a recall. Santos was very friendly, answered my questions and told me how long the service would take More

by DSTEW91243
Recommend Dealer
Yes
Employees Worked With
Santos Flores
July 28, 2021

I was very happy with the entire purchase process. Everyone was entirely knowledgeable about the Sienna and helpful. This was my first time to buy a brand new vehicle. More

by BONNIE_MARKS
Price
Recommend Dealer
Yes
Employees Worked With
Amber Minor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Malorie Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 28, 2021

Issue still not corrected. I have been there three time and all they can say is that the technician is checking with Toyota. It is a software problem. More

by TXN71
Recommend Dealer
No
Employees Worked With
Tom Caranci, Sergio Diaz
Jul 29, 2021 -

Freeman Toyota responded

I can certainly understand your frustration with multiple visits to us, however, the issue with your truck is the aftermarket grille that you installed. That grille has made mounting the sensor for the pre-collision sensor impossible. The system has been disabled but we, as a dealer, are unable to remove the warning light that comes on. The issue has been brought to engineering at Toyota and a procedure has not been made to correct the situation. As soon as a procedure is available we will be able to complete.

July 28, 2021

Very professional, timely, and informative in handling my service department needs. The way Steve handles my car needs, I would never consider going to another dealership. More

by RONNIEMOTLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Curry
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 28, 2021

Brought my 2020 Tacoma in for its scheduled maintenance. Everything went well except the vehicle was not washed and vacuumed as it had been the last time I came in for service. I was told that they chang More

by JRPRIUS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haley Shortnacy
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 28, 2021

Great service! Desmond Adger helped me with the service needed for my car. He was very friendly and nice while he helped me when I arrived. More

by Kalyn
Recommend Dealer
Yes
Employees Worked With
Desmond Adger
July 28, 2021

I like the ease of the online appointment system. On my most recent trip the service rep was fantastic. She kept me informed and her information was accurate. She let me know how many miles were on my ti More

by Stella
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlene Gee
July 28, 2021

Excellent customer service. Wait time as specified. Everything completed in great shape. Kept me apprised of the status of the work. Check out went smoothly. More

by mbaldwin1944
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Desmond Adger
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