Freeman Toyota - Service Center

Kyndal is always fantastic, she's so kind and remembers my every time I come in! She's quick and the other service employees are always wonderful as well. Wouldn't go anywhere else! Thank you! my every time I come in! She's quick and the other service employees are always wonderful as well. Wouldn't go anywhere else! Thank you! More

Big improvement from our last service appointment. Shorter wait to be checked in and to receive our car after service. Excellent service technician! Shorter wait to be checked in and to receive our car after service. Excellent service technician! More

Trey was really nice, the service was fast, and everything got taken care of. I also appreciate the auto live updates. everything got taken care of. I also appreciate the auto live updates. More

2hr wait with no updates at all and no estimate provided. I sent the text to initiate some kind of update. 15mins later an estimate was provided and 5mins after that the advisor came to talk about the estima I sent the text to initiate some kind of update. 15mins later an estimate was provided and 5mins after that the advisor came to talk about the estimate. I was told the wheel and tire would need to be changed before tires could be rotated or alignment completed, which makes sense. What does not make sense is the 2+hr wait for the initial estimate to tell me that they have to do all of the other parts to then give me the final estimate. 9:35appointment… I left at 1:45 after paying. While driving away, when I straighten the steering wheel, the car pulls hard to the left now and makes a weird noise almost like rubbing, the car wasn’t pulling at all or making any noise when I brought it in. I turned around, admittedly frustrated, I left the car with my advisor. I told him the issue, asked that I be called when it has been figured out, and had someone come get me. This was Saturday 11/9/2024 9:35am appointment didn’t finally leave until after 2:00pm; today it is 11/11/2024 4:36pm and I have not received any kind of call or update. I called the service department when I got off of work and left my advisor a voicemail; still no call back. I am a patient person and have been coming here for years. While I’ve had to wait in the last, I was always updated and at least given an estimated timeframe. I was scheduled to work overtime and missed out on additional pay when a simple/timely update would have prevented this. More

Fine staff at Freeman Toyota in Hurst, Texas they take good care of your automotive needs. All my vehicles have been bought here. good care of your automotive needs. All my vehicles have been bought here. More

The service was done in time. Cody explained the results of the visual inspection and the needed repairs. I put those one on hold for the near future. Cody explained the results of the visual inspection and the needed repairs. I put those one on hold for the near future. More

Everything went well. Thanks. We will continue to use this service department. Thanks. We were pleased overall. Thanks. We will continue to use this service department. Thanks. We were pleased overall. More

Tim Farrand was awesome again and makes my service trips spectacular every time thank you so much. spectacular every time thank you so much. More

I’ve bought at least 6 cars there in the last 10 years. I love Toyotas I love Toyotas More

Lonny was exceptional! The whole process was smooth and efficient. Top notch service. Friendly easy to work with The whole process was smooth and efficient. Top notch service. Friendly easy to work with More