Freeman Toyota - Service Center

Employees on the phone came across as annoyed and were not helpful when making my appointment. Trey did a great job in providing service assistance and guidance. The work performed seems effective as I ha not helpful when making my appointment. Trey did a great job in providing service assistance and guidance. The work performed seems effective as I have not had any issues after the service. More

Tim is great to work with. He is mostly the only one we deal with Definitely will be back He is mostly the only one we deal with Definitely will be back More

My visit was unique. I had a breathalyzer in my vehicle at the time. I was told the vehicle would be no trouble. Then, I was told the vehicle would take 3-5 hours if I di I had a breathalyzer in my vehicle at the time. I was told the vehicle would be no trouble. Then, I was told the vehicle would take 3-5 hours if I did not have additional mouth pieces. Then, I was told I had to start my vehicle because my assigned technicians could not pass the breathalyzer. Then, at the end of my visit, I had to walk through the shop to restart my own vehicle. I was told by a manager the staffers were not legally allowed to use the breathalyzer, yet, while pulling my vehicle around himself, he traded out the mouthpiece in case my car required an additional test. It was all very sketchy, vague, and led me to believe the technicians there drank too much the night before or I was lied to continuously and had to babysit my vehicle. I will not be returning. More

I am very happy with my purchase with Freeman Toyota. George Neel was very nice and professional helping us test drive and process paper work as fast as we expect. I would recommend to our friends and fa George Neel was very nice and professional helping us test drive and process paper work as fast as we expect. I would recommend to our friends and family to Freeman Toyota for more business. More

Trey was great. He answered all my questions. It was my first time to use the service department. It was a good experience. He answered all my questions. It was my first time to use the service department. It was a good experience. More

Hello, Special thanks for the time and professional work to Mr. Jimmy Minor and Mr. Samuel Scarlett, this was already the 4th Toyota Prius purchased from this seller Freeman, we think that next time we will to Mr. Jimmy Minor and Mr. Samuel Scarlett, this was already the 4th Toyota Prius purchased from this seller Freeman, we think that next time we will also come back to you for a new Toyota, Sincerely Waldemar and Agnes. More

Good service just wish I was updated throughout my service. Also if I’m going to wait that long wish there was snacks to have like some other dealers I’ve been to service. Also if I’m going to wait that long wish there was snacks to have like some other dealers I’ve been to More

Great customer service and friendly people. Always willing to take the time to explain things and are honest about repairs. Always willing to take the time to explain things and are honest about repairs. More

Was not happy about the experience. Would not answer the phone. Timeline was way way off.and extremely dismissive when trying to talk to ANYONE in service. Would not answer the phone. Timeline was way way off.and extremely dismissive when trying to talk to ANYONE in service. More

I apprecaite Lonnie, made the process smooth and I was able to make it to work on time. able to make it to work on time. More