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Freeway Chevrolet

Chandler, AZ

4.2
1,039 Reviews

1150 North 54th St

Chandler, AZ

85226

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1,039 Reviews of Freeway Chevrolet

May 20, 2013

My experience at Freeway Chevrolet to be honest started off very rocky to say the least. The deal that was agreed upon and the vehicle did not go through as planned. When we left that night with the altern More

by 1dodobird3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Morehouse, John Huggins
May 22, 2013 -

Freeway Chevrolet responded

Hello Freeway Customer, I am the General Manager here at Freeway Chevrolet, My name is Michael Cook. I obviously do not know the exact details about your specific deal as I have no idea who you are but I will try to help. One of the hardest things in our business is when a customer does not get approved on the car they want. That is between the bank and you however. Obviously, we got an approval but not for the car you wanted. This is usually because of negative equity in a trade-in or credit history. It sounds like my people were trying very hard to work with you and to accomnoadate you as much as possible in the situation. I would be willing to go over the deal in person if you would like. I do know that all vehicles are depreciating items... I currently am upside down on my vehicle as well as almost everyone who finances a vehicle, and it is an even worse situation if there is a higher rate or negative equity rolled in. Most of our customers are happy but there are always some instances where ot is not possible to make everyone happy. By looking at your review you seem to be mostly unhappy with the car. Which is unfortunate. If you would have come back the next day or two I would have taken back the vehicle and you could have purchased a different vehicle from us or another dealer. It is very unfortunate that I am hearing about it six months later. I would love to have the opportunity look at your deal with you and figure out the negative equity problem with you as I am thinking it has to be because of a trade-in or a interest rate issue. Either of these things would be beyond Freeway's control, but I want you to have peace of mind. I sincerely apologize for the way you feel and certainly would not want you to feel taken advantage of Please feel free to contact me directly. Michael Cook General Manager 480-753-1234

May 19, 2013

Like Oh My gosh I went to to get my vehicle serviced and Craig from the service department got me in right away because I had a totally hectic schedule. I was linked to Vince (who has always taken care of m More

by TiffaniM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig and Vince from the Service Department
April 15, 2013

Brandon and I met over the phone. He was very polite and helpful, we worked out a deal for a new Camaro that had to be ordered. I came down to the dealership and met Brandon. We got the car ordered, with no More

by Randy1956
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Bender
April 07, 2013

The price on the internet was $2000 less than the price on the car. i got ripped off after being there for hours i was told i could come back and sign new papers. My husband is disabled and i don't have More

by mparpart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
T. J.
Apr 07, 2013 -

Freeway Chevrolet responded

Hello my name is Stan Morton. I have reviewd the email and want to explain our position on the deal. We have dealer installed options on our cars which include, paint sealent, nitrogen for tires and window tint.These options are plus the internet price. The customer also requested to recieve $573 cash back as part of the deal. The dealer installed options and the cash back total the selling price.

March 16, 2013

Brandon did a great job servicing me and understanding the payments I needed, he was also very helpful in the fact that he used his own life and car "issues" as a backdrop for me to see for myself. Even t More

by Theupslife
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon bender
February 28, 2013

I am a 22 year old, and had trouble being taken seriously at many dealerships, including Freeway Chevrolet before coming into contact with Joey Myers. I made an online inquiry about a 2013 Cruze, and had a v More

by agilmore9731
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Myers, Mark Orio
January 15, 2013

Brandon is our family car salesmen! We absolutely love him...we have purchased 3 cars so far and have recommended him and the dealership to everyone! We love you all so much! I wouldn't work with anyone b More

by tonyaarroyo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Bender
January 05, 2013

My son and I bought a Malibu from Freeway in Dec. Jim Rule made buying a car easy. He had some of the paper work done when we got there. He also had the car that we were buying all cleaned up and ready t More

by Hingstrum
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Rule, Terry Scudieri
January 05, 2013

this is not really about freeway as much as it is about gm service.on friday i brought my 2012 camaro in for service stabilitrac light james got me right in to freeways tech grantitded it was 2 in afternoo More

by cpjmharris
Customer Service
Recommend Dealer
Yes
Employees Worked With
jason somers
January 04, 2013

I had gone to several other dealerships prior to Freeway and experience the worst customer service ever. One of the Mr. Ed guys ripped the quote in my face because I did not accept what he offered. I had More

by Leslie Estrada
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Rule & Jay Zomlefer
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