Freeway Chevrolet

I had a very good experience at your dealership. The I had a very good experience at your dealership. The people were very helpfull and nice. I drought me car to get a tire look and it was fix good. I had a very good experience at your dealership. The people were very helpfull and nice. I drought me car to get a tire look and it was fix good. More

I came into the Freeway Chevrolet Dealership to look for a new car after wrecking (totaling) my Toyota Highlander. It was a rollover accident, and I decided to look for another small-ish SUV that I could f a new car after wrecking (totaling) my Toyota Highlander. It was a rollover accident, and I decided to look for another small-ish SUV that I could feel secure in, and that I could feel comfortable purchasing: both safety of vehicle and purchasing experience were REALLY important to me. I had visited several other dealerships: GMC, Nissan, Mazda, Toyota to name a few, and everyone of those left me feeling either unimportant to the dealers, rudely dealt with, or worse, the ol' "Well, we'll wait until your daddy's here to talk seriously with you." -- All of those were costly mistakes because I left them all with no intention of purchasing. Walking into Freeway Chevrolet was the most refreshing experience I've EVER had in purchasing a vehicle. From the very nice people who introduced themselves and offered me water in the crippling Arizona heat, to the people who showed us the cars...all were wonderful! (I found an Equinox LTZ that I was immediately interested in: the Espresso color took my breath away!) So then we had the test drive, (sadly, I had, and still do have a full back and neck brace on from the accident, so my sister did the driving, but we were allowed to go wherever we wanted, and with no "hard" sales feeling from the very, very helpful gentleman who went with us [his name was Tyler]). As soon as we came back to the dealership, Tyler immediately introduced us to the Floor Manager, Jim Rule. Boy did we like THIS guy! He was funny, personable, and by all indications, COMPLETELY honest with us! He immediately found a connection with us (we're both from Texas originally, and Mr. Rule said he had lived in Houston for quite awhile.) We talked about amazing old memories of the Huntsville Prison Rodeo and many other things that gave us a warm feeling of home, while allowing us to feel closer to Mr. Rule. He was amazing! I certainly felt like this was his "way" with all his customers...but it still made us feel just a little bit special - like we could TRUST him. And that has got to be one of the premier traits of an amazing floor manager in a dealership such as this. I also noticed that as he walked the floor, both on that original visit, and in the ones that occurred later, the employees all genuinely seemed to like him, respect him, and want to do a great job to please him. Impressed? You bet!! Then Jim Rule gave me a price (it was published on the website, but seemed to be a great number, for sure.) In fact, I don't mind telling you that I had some friends in my small hometown of Huntsville who were able to advise me on the cost of the car based on the VIN Number. They all said this was a great deal, and a beautiful, solid car, and I'd be a fool not to take it. My confidence in the dealership and my relationships here at Freeway Chevrolet were going through the roof!! So I decided to buy the car, and then I met Doug Porter, who came in to handle the financing details, paperwork, and, it seems, anything else I could possibly have a question about with this purchase. Doug has been personable, sweet, charming and an all around TERRIFIC go-to guy for this purchase. He took us for another ride to discuss the features of the car, including setting up my phone for bluetooth, helping us set up the Onstar and Sirius XM radio. And he made sure that I had his personal cell so that I could call it whenever I had a question or problem. But most importantly, he made me feel like I *could* call him with any question about ANYTHING that I had a question about with this car! And I HAVE taken that option. More than once. And each and every time Doug has been a dream to work with, whether he can answer the question right off the bat, or if he says, "Sure, I can help you with that...just come on by anytime and come find me and we'll fix that, or figure that out, or answer the question..." And I always got a free car wash out of the deal! I just can't say enough AMAZINGLY GOOD things about Doug, Jim and everyone else I dealt with at Freeway Chevrolet. My advice: Do whatever you can to keep them happy, because when I come back to Freeway Chevrolet next time I'm looking for a car (and I WILL go back to Freeway Chevrolet - in and of itself noteworthy: I'm a loyal customer now!) - I want to deal with Doug and Jim again. And I'll be telling any friend of mine who's looking for a car that THIS is the place to go, and THESE are the guys to see!! They made a sweet deal seem like a friend's deal. And that's important! With great thanks and fond regards, Kelly Crews More

The service and people that I worked with were very helpful. My intentions for the visit was just for service on my old vehicle but bought a new one. It was a great purchase....Thank you helpful. My intentions for the visit was just for service on my old vehicle but bought a new one. It was a great purchase....Thank you More

this is the worst dealership i have ever been to. It seems nice but once they think they have the sale its all down hill. they promise you one thing and you get another including interest rates and pric seems nice but once they think they have the sale its all down hill. they promise you one thing and you get another including interest rates and pricing. If I had to do it all over never would i have steped into this scam To all who read this response please read my next post responding to Mr. Cook Cant respond for you all to see so, had to do the review again. :'( More

My sales contact, Shane, was helpful in terms of product knowledge, options, and I didn't feel like he was completely trying to BS me. My experience at Freeway Chevrolet was overall very positive mostly tim knowledge, options, and I didn't feel like he was completely trying to BS me. My experience at Freeway Chevrolet was overall very positive mostly timely and without major complications. I was pleased with the value for my trade and Shane's follow up to ensure I was happy with the car. More

the overall experience was great except for when my husband called to ask if you were open the personwho answered did not identify herself as sales and wanted to take credit for part of the sale. her n husband called to ask if you were open the personwho answered did not identify herself as sales and wanted to take credit for part of the sale. her name was mary and she seems to be a bit over the top and made me feel a little uncomfortable when she would walk by where we were sitting. i have worked in sales before and in order to get part of a sale you accutaly need to do something not just tell a customer what time you open and also if you do ask a couple of questions like why are you not going to the local dealer and then feel like you own that customer and just for my saying i never talked to mary and i am the one who bought the car not my husband his name is no where on the sale. just by her actions i probably would have left and not bought the car. however cody did a great job and got me exactly what i wanted even though i was looking at something totally different. i am extreamly happy with my new tahoe. thank you More

Mary stayed late on a Sunday night for me to test drive a vehicle and then assisted with the purchase. She took the extra steps necessary that closed the deal and it was a pleasure. vehicle and then assisted with the purchase. She took the extra steps necessary that closed the deal and it was a pleasure. More

I came in upside down in a loan wanting to trade-in and lower my payment. We worked a deal signed in finance. Tracy Soli was my guy. I got a call saying I either needed to put more down or accept a higher lower my payment. We worked a deal signed in finance. Tracy Soli was my guy. I got a call saying I either needed to put more down or accept a higher interest rate. I didn't want to do either... 1. More money out of my own pocket is something that I just couldn't do, especially with 1500 down already and looking to better my financial situation, not come out broke. 2. A higher interest rate would have bumped my payment. This making the difference between my old and new payment smaller and not worth the trade, as I was looking to better my financial situation. So Tracy lined up a day where I was going to meet with the internet sales manager to work a better price, and then jump back to Tracy for finance again. I got in and the guy I was supposed to see wasn't in the building. So Tracy played the role of both the price guy and finance. We negotiated a better situation on the car to get me at the same payment we agreed to in the original contract. He did everything he could to make sure I was feeling good about my purchase at Freeway (my third and best purchase at freeway). Best visit to Freeway so far. I will be back. More

Keith was great we walked away feeling great about our purchase and thanks to Keith we know we made the best possible decision for our family! Give that guy a bonus purchase and thanks to Keith we know we made the best possible decision for our family! Give that guy a bonus More