Freeway Ford

Poor Internet buying experience Purchased a used 2015 Expedition thru their internet sales, after having the car shipped to my home, I find the sales guy did a very poor job of descr Purchased a used 2015 Expedition thru their internet sales, after having the car shipped to my home, I find the sales guy did a very poor job of describing the vehicle during a phone conversation with a "walk around" It was missing some content that he said it had, and there was damage in the rear cargo area that he failed to mention, their first solution was to sell me at dealer cost, the items needed, now it is at 1/2 the cost. Trying to fix it after the sale by thinking it is a money issue, when it is in fact a trust issue, I have declined all offers. If you do purchase a car thru their Internet sales, make sure you fly in and take delivery, to insure the vehicle is exactly what they said it was, after the shipping and paperwork is done, the buyer has little leverage. More

Great buying experience My wife wrecked our 2013 Ford Taurus and we were looking for a replacement Taurus. Some of the dealerships we contacted on the internet did not even My wife wrecked our 2013 Ford Taurus and we were looking for a replacement Taurus. Some of the dealerships we contacted on the internet did not even get back with us. Cody Roberts not only did, he sent us pictures of the car and even the window sticker. We probably talked back and forth about 5 times. I put money down to hold the car so we had time to drive 200 miles to come and inspect the car the day before Thanksgiving. It was agreed that if the car was not exactly as he said we could walk away with our down payment back to us. The car was exactly as Cody had told us and we purchased it that day. Great to work with a professional sales person who is attentive to his customer's needs. I would recommend this sales person to anyone who wants to be treated right. There was no hard sell add ons which I appreciated very much. More

Buy a car here first! My husband and I went to another dealership first.. not only did they know nothing about the car they were trying to sell us, they also lied about his My husband and I went to another dealership first.. not only did they know nothing about the car they were trying to sell us, they also lied about his ability to qualify on his own... If you want an honest, friendly and overall amazing car buying experience... go to Freeway and ask for Dan Gotta. He will hook you up!!! But in a way with honesty and integrity not found anywhere else. Dan found us a car fully loaded... rear view camera, navigation, hybrid, leather seats, tinted windows, weather tech floor liners... for 3k less than what we'd looked at elsewhere. I wish I had to buy a car more often just to have such incredible customer service experience with Dan and everyone at Freeway. More

Brake light on with noise from wheels Needed a oil change -- had issue with brake system showing up. Discussed with shop foreman about noise under truck -- Was told all was good with my br Needed a oil change -- had issue with brake system showing up. Discussed with shop foreman about noise under truck -- Was told all was good with my brakes and no issues --noise was due to the truck being lifted - but had a 1800 dollars module out ( the reason the brake light was on )-- 4 week back order-- Paid 190 dollars for oil change and dianostics check. Left this place and went to pep boys -- had a bearing out in the front which destroyed the pad on the front. Needed to change the back pads also --- 900 dollars later all good. I will not go back to the ford place again. Your choice. Would definitely recommend Pep Boys -- very nice business. You decide. More

Started good, ended bad. Initially the dealership was outstanding. Phil M. seemed very helpful and friendly, and we parted with an understanding that he would email me some n Initially the dealership was outstanding. Phil M. seemed very helpful and friendly, and we parted with an understanding that he would email me some numbers the next day. I didn't hear from Phil for 2 days and after a message he said he would email me some numbers by end of day. I never received any numbers, and had to wait another 2 days (one was sunday). Finally after another message he called with some numbers. I didn't like them and told him my bottom line. He called me back and told me we were $500 off and there was no more room to move. This is when he turned into a jerk. I told him no thanks and I would wait for a better deal. He proceeded to lecture me about the deal. After 15 minutes of trying to reason and defend myself why I wouldn't move the last little bit I had to tell him we were done. He was very rude and unreasonable during the last conversation. I would not recommend him as a salesman. More

Great, easy car buying experience!! I'd strongly recommend Freeway Ford, and specifically Dustin Gonzales, Mike Cain and Ron in finance, after my car buying experience with them this pas I'd strongly recommend Freeway Ford, and specifically Dustin Gonzales, Mike Cain and Ron in finance, after my car buying experience with them this past weekend. All were very knowledgeable on the cars, options, etc., and we were able to move very quickly through the negotiation process and come to an agreeable price (over the phone). They knew I was in a time crunch, so had the car and all paperwork ready to go when I arrived, had me in/out in about 15 minutes. I've bought many cars from several dealers, this was by far the most pleasant buying experience I've ever had. Next time I'm in the market for a new car, Dustin and crew will be my first call. More

Sales rep. Cody Roberts We would recommend Cody Roberts to anyone looking to buy a car. He is easy to work with and knows his job. Thank you Cody for giving us such a great We would recommend Cody Roberts to anyone looking to buy a car. He is easy to work with and knows his job. Thank you Cody for giving us such a great experience when buying our car. We will be back when we need another car. Harold & Linda More

taken advantage of I recently had my truck f-150 towed to the service center due to a no start. I dealt with a person named otis barrett,what a nightmare. On the first d I recently had my truck f-150 towed to the service center due to a no start. I dealt with a person named otis barrett,what a nightmare. On the first day he told me it was my keys, second day he told me it was a part in the antitheft system and the price was 400.00 for part and labor. It was not that the charges for that were never removed. Then he told me they were stumped. On day eight he told me that there was a wire harness on the back of the motor that was chewed up and the cost for the part and lasbor was 480.00 more, the bill was almost 1100.00. The upsetting issue what he called a wire harness was no more then a tiny two wire pig tail plugin. On day nine I picked up my vehicle the first part for four hundred dollars was no where to be found, I was treated very bad by a person who has no business working in customer service. I have done business with this dealership for seven years and to be treated like this I promise never to go back again. This person would be a perfect fit for the janitorial service so he would not work with the public. I can show you this part and the work order if you would like. Please please do not use this service department for repairs. More

Happy With Freeway Ford When we decided to trade-in our 2000 Ford Taurus for a new Ford Fusion, we went to Freeway Ford. We were fortunate to meet with Sales Rep, Jeff Quartu When we decided to trade-in our 2000 Ford Taurus for a new Ford Fusion, we went to Freeway Ford. We were fortunate to meet with Sales Rep, Jeff Quartuch, who guided us to a great 2014 Ford Fusion, Certified Pre-Owned. After reviewing my credit rating, the deal was closed by Ron Garretsen who gave a great interest rate that was much lower than that offered by our Credit Union. We had a great experience with Freeway Ford and would certainly recommend it to others. More

geting a responce from Cody Roberts near imposible. I am buying a car from Cody and getting an response from him is an exercise in futility, you call or email him and he says he is with a client and wil I am buying a car from Cody and getting an response from him is an exercise in futility, you call or email him and he says he is with a client and will get back to you shortly (fair enough) the problem is he doesn't get back to you. I called him yesterday at noon and as usual he was with a client and would check on my question and call me back, 24 hours later still no call so I call him and he says he tried to call me earlier, that is a lie as far as I can ascertain I have not missed a calls from him and do not have a voicemail from him, He apparently has no idea how caller ID works, I believe he had every intention to call me but got to busy and/or forgot, if this is the case then he needs help and/or fewer clients. All I was trying to discover is if the car I bought was ready for pickup, and that should be a relatively easy conversation. More