Fremont Mazda

THIS DEALERSHIP LOST MY REGISTRATION WHILE I WAS TRYING TO SELL MY CAR! WTH!?! I went to this dealership to test drive a new car. Salvador was the sales rep I was working with. I told him that I intended t TO SELL MY CAR! WTH!?! I went to this dealership to test drive a new car. Salvador was the sales rep I was working with. I told him that I intended to trade in my vehicle as part of a possible deal. When we got back from the test drive, he took my key fob and current registration card so that they could get me the “best possible deal.” I was then left sitting there for OVER HALF AN HOUR for someone to talk to me. I would’ve left, but they still had my key and registration card. Finally Sean, Sales Rep, came over and told me that he HADN’T EVEN LOOKED AT MY CAR and gave me a low ball offer. I showed him 1 comparable car for sale and he came up $4,000 on his offer. But at this point I just wanted to leave. I thanked him for his time, said we weren’t going to be able to make a deal today, and asked for my key back. He seemed shocked that they hadn’t given me my stuff back and had to go find Salvador to find out where he left it. The next day I realized that I never got my registration card back. Over the next week, I called THREE TIMES to let the dealership know. I was told that Salvador would get back to me. The only message I got from Salvador was an email advertising for new cars they had coming in. I replied to that email asking about my lost registration. STILL NO RESPONSE. I called back and spoke with Yung, Floor Manager, who said that they COULDN’T FIND IT and offered me a free tank of gas when he found out I live over an hour away. All I asked for was reimbursement for the DMV fee to get a new registration card ($30). That he would “have to get back to me” and offered to send me a trunk mat instead. They obviously acknowledged losing my registration or they would have never made offers of gas or car accessories , but at the same time won’t help fix the registration or even apologize. To say I am disappointed is an understatement! Save your money and go somewhere else!! More

I made an appt for a routine maintenance for my 2015 Mazda and was greeted by Taylor S. It was on a Friday and since I live in Oakland I needed a rental car as requested when I made the appt. When I ask Mazda and was greeted by Taylor S. It was on a Friday and since I live in Oakland I needed a rental car as requested when I made the appt. When I asked Taylor about it he said "we usually dont do that" but I told him it was noted down when i made the appt he said "I will do it for you this time" I was offended as I've been going there for 5 years now, if the policy has changed due to the pandemic or changed for some reason then let me know and don't expect me to know. Moving forward, I am now renting the car and told the front desk person at the counter that I will bring it back on Tuesday since I will work in Fremont. Taylor called me several times over the weekend and left messages. The first call is their recommendation for additinal services on the car which will cost $600. When I finally got hold of him, the second time, he said that the rental car was only good for one day. I told him my rental agreement was for Tuesday by 6oclock. Again, he said it was only for a day. I told him no one communicated this new policy to me when I rented the car as I could make other arrangements and if this was such an issue the front desk would not have put the due date down for Tuesday plus Taylor could of told me this before I rented the car. Now, my issue is Taylor's lack of customer service and communication skills. Let customers know about your one-day rental car policy. Get it together Taylor S. Show some staff unity....be on the same path because it looks bad when you say something different than what was agreed upon on the rental agreement. I am a working Healthcare worker and don't intend to keep the car unless I need it to drive to different clinic locations. You made it seem as if I was trying to scammed the company. Taylor S. is not good with customers, he is rude, and somewhat arrogant. This is my first negative post for the Service Dept, usually I have positive feedbacks for my services there. Not sure why the service has gone down. Customer service means going above and beyond to keep the customer happy, whether that means answering any questions they have or resolving issues with a positive attitude, which Taylor S. lacks. Customer satisfaction should Taylor S top priority, and hopefully creating loyal, returning customers or having happy customers recommend to their family and friends, Mazda services. More

Tried to sell me a CPO car that had a clean CarFax + no accidents reported on CarFax, but it was obviously in some type of accident - you could tell from multiple panel misalignments and cracked tail light accidents reported on CarFax, but it was obviously in some type of accident - you could tell from multiple panel misalignments and cracked tail lights. How that vehicle passed any type of CPO inspect is beyond me. Also, Mazda's official CPO site gives out free autocheck reports, and that one reported an accident for that vehicle. Dealership claimed to know nothing about it. Needless to say I did not buy that vehicle. Sketchy at best. I went in twice, making appointments both times. First time, they forgot the car was getting detailed, and the car wasn't even on the lot despite my making an appointment for that specific vehicle. Both times, our salesman acted the entire time like he did not want to be there. Also, none of their salesmen wear masks. Just FYI. More

Bought a new Mazda CX5 in Jan 2021. It was my first time buying a car in the US and I naively believed them when I was told several lies: I have to take GAP insurance - this is not true and Chase financ buying a car in the US and I naively believed them when I was told several lies: I have to take GAP insurance - this is not true and Chase finance have told me it was not required There is no such thing as interest-free credit in the US (I now know several companies offer interest-free finance) A credit score of 700 is low so I will have a high credit fee (its a good score) I have now paid off the finance agreement to try and prevent Fremont Mazda from getting extra commission out of me. Three lies. Shame as the sales rep was very friendly and helpful and its a great car. I could have been a really happy customer but this has ensured my next new car in 2 years will be anything but a Mazda and I will also be getting my services at a different dealer. More

Bought a 2018 cx5 with a promise that they will install CarPlay once it is available, but never keet their promise. Also they tried to rip me off $650 for 2nd year service, when I ask why does it cost so CarPlay once it is available, but never keet their promise. Also they tried to rip me off $650 for 2nd year service, when I ask why does it cost so much, they threaten me that I lose warranty etc... More

Hi All,I want to share my personal experience with Hi All, I want to share my personal experience with Fremont Mazda. I bought CX9 from them in 2018. While doing paperwork, Finance manager sold me t Hi All, I want to share my personal experience with Fremont Mazda. I bought CX9 from them in 2018. While doing paperwork, Finance manager sold me the insurance package. He showed me some calculations and told me if I take the pre-paid maintenance package It will be beneficial. He charged me $1800 for that and got my signature on the document. It was late and after all the negotiation, I trusted him and signed it. When I went for servicing, I asked what is included in the package. To my surprise, I was told it covers basic engine oil change and tire rotation. It didn't cover full services such as cabinet filter changes, coolant filter and other services. Had I not bought the package and got to them for servicing, it would have cost me only $99. I followed up later with the dealership but so far they are not able to show me the benefit of $1,800 /- which they charge me. Now, all that calculation which was showed during the sales process is gone out of the window. By the time I understand everything and asked for cancelation, I have gone through 3 services and they said they will pay me back only $900. To my surprise, those 3 services cost only $99 each. (how do I know that it cost only $99 - because Fremont Mazda keep sending me reminder mail for each service and sending an offer that it cost only $99 for basic services). In Summary, they have delivered only $297 worth of value while charging $900. I asked them to correct the mistake. But they are not willing. Neither they are able to show me the value. I feel like during selling process they tricked me. And now, nobody cares. Sales Manager was very rude to me when I go them to correct it. I heard the owner, Mr. Abby is a good and reasonable person but somehow he is also not helping. Not sure what option do I have. Seems like I lost $1800 for nothing. Folks, please let me know if you know what are the options do I have. How can I get help either from dealers or other channels? More

They recommended we flush the oil and coolant because they were both very dirty. (0ver $400) We took it another mechanic and it was all clean. Coolant flush recommended over 100,000 by Mazda and ours h they were both very dirty. (0ver $400) We took it another mechanic and it was all clean. Coolant flush recommended over 100,000 by Mazda and ours has 39,000 miles. Soo Disappointing. The one repair that they wanted to charge us $471 was $198 at another shop. So unethical. More

I a great experience at the Fremont Mazda. My first visit was over a year ago when I begun my car search and was curious about Mazda. I spent a couple of hours with AJ (sales person), test driving dif visit was over a year ago when I begun my car search and was curious about Mazda. I spent a couple of hours with AJ (sales person), test driving different models and looking at pricing. At the end of the day I did not purchase a vehicle. AJ was very helpful, honest, and did not push me to make a decision that day. Recently, I decided it was time to finally purchase a new vehicle. After researching for a couple of years and through my car shopping experiences, I was determined to return back to AJ. (Luckily I had his phone number saved!) I made an appointment, showed up to test drive again, and made a car purchase within a few hours. Again, AJ was extremely helpful and was very honest and upfront about car pricing. He made my car shopping experience very enjoyable (which is unusual in my opinion). I would highly recommend for anyone looking for a new/used vehicle to check out Fremont Mazda. Please ask for AJ, you will not regret it! More

They were not able to keep word on quote I have purchased 2 cars from Fremont Mazda and was delighted before, so I am not angry at them for not keeping their word in this instance. Still, aft I have purchased 2 cars from Fremont Mazda and was delighted before, so I am not angry at them for not keeping their word in this instance. Still, after communicating back and forth with my sales associate on a formally documented written price quote prior to coming in to the dealership during COVID-19, the quote was not honored when my wife and I went in to pick up the car. I even sent the formal quote to the head of sales to confirm price before coming to the dealership, to make sure everything was lined up in advance since we are in COVID shelter in place. As soon as I completed all of the paperwork in person for the CX-5, another person from the sales leadership team came out and said they could not honor the price stated in their written quote but would sell the car for $1900 more than the quote. I think that is poorly done by the dealership who blamed a computer error that several people had experienced. If that was the case, they should have informed me in advance, particularly given our multiple instances of phone and email communication prior to the sale. Very disappointed since I had planned to buy two more cars from them when my two college seniors graduate next June. Yes, we have been a happy Mazda family. Rethinking Mazda and my dealership. More

I would give 0 star if I could. Terrible customer service who avoids interactions and demonstrates reluctance to help out with issues post-sales. I regret doing business with them. who avoids interactions and demonstrates reluctance to help out with issues post-sales. I regret doing business with them. More