Fremont Mazda

They were not able to keep word on quote I have purchased 2 cars from Fremont Mazda and was delighted before, so I am not angry at them for not keeping their word in this instance. Still, aft I have purchased 2 cars from Fremont Mazda and was delighted before, so I am not angry at them for not keeping their word in this instance. Still, after communicating back and forth with my sales associate on a formally documented written price quote prior to coming in to the dealership during COVID-19, the quote was not honored when my wife and I went in to pick up the car. I even sent the formal quote to the head of sales to confirm price before coming to the dealership, to make sure everything was lined up in advance since we are in COVID shelter in place. As soon as I completed all of the paperwork in person for the CX-5, another person from the sales leadership team came out and said they could not honor the price stated in their written quote but would sell the car for $1900 more than the quote. I think that is poorly done by the dealership who blamed a computer error that several people had experienced. If that was the case, they should have informed me in advance, particularly given our multiple instances of phone and email communication prior to the sale. Very disappointed since I had planned to buy two more cars from them when my two college seniors graduate next June. Yes, we have been a happy Mazda family. Rethinking Mazda and my dealership. More

I would give 0 star if I could. Terrible customer service who avoids interactions and demonstrates reluctance to help out with issues post-sales. I regret doing business with them. who avoids interactions and demonstrates reluctance to help out with issues post-sales. I regret doing business with them. More

Hey, this dealership is super awesome. People are very friendly and easy to work with. I compared the prices with others and got the lowest price for my new Mazda CX5. Super happy !! friendly and easy to work with. I compared the prices with others and got the lowest price for my new Mazda CX5. Super happy !! More

Excellent Customer Service After searching for a while, I found the best deals at Fremont Mazda. Further, Jason was excellent at finding the right vehicle for me. I would defi After searching for a while, I found the best deals at Fremont Mazda. Further, Jason was excellent at finding the right vehicle for me. I would definitely recommend this dealership. More

Service Contract I purchased a new 2016 Mazda 3 at the dealership. At the time the sale manager sold me a 5 year service contract for $1725 and assured me that the co I purchased a new 2016 Mazda 3 at the dealership. At the time the sale manager sold me a 5 year service contract for $1725 and assured me that the contract would included all major service excluding wear and tear. I accepted and as it turned out when I took my car in for a 37,000 miles service today for the scheduled service, it didn't even include an air filter. I asked the service dept. at Oaktree Mazda dealership to look into what that service contract covered. They told me it only cover basic oil changes and tires rotation. It is a total ripped off. I will not recommend this dealership. More

overwhelm and upsell service center Overcomplicated a simple oil/filter change and tire rotation service by using big words to confuse as well as threaten that we may be jeopardizing the Overcomplicated a simple oil/filter change and tire rotation service by using big words to confuse as well as threaten that we may be jeopardizing the car's safety if we didnt do what advisor was recommending. Advisor said that we'd have to pay for a more expensive service to get a certified mechanic. They quoted over $300 and advisor said injector cleaner, "cleaning the crankcase" and siphoning the fuel tank to clean the fuel filter were needed... What a joke. Nearby Mazda dealer quoted us less than $100 for their service package (oil/filter change, tire rotation, fluid top-off and full inspection). Car is a 2017 with less than 10k miles. Will not be back. More

Horrible Customer Service It's extremely difficult to reach out to the customer service and if by any lucky chance you manage to, the will procrastinate. They won't reply to yo It's extremely difficult to reach out to the customer service and if by any lucky chance you manage to, the will procrastinate. They won't reply to your emails or take your calls. Good luck doing business with them More

Destroyed car Mechanic replaced fuel injectors. While he test drove car it caught fire and was totaled three days later they haven't provided insurance info. Tried Mechanic replaced fuel injectors. While he test drove car it caught fire and was totaled three days later they haven't provided insurance info. Tried to sell me new car. General manager Libby Manteghi won't return my calls. Guess lawyer is my next option. Had to give one star to submit comments. More

The promise 2nd key fob that we never got We went to Fremont Mazda about month ago to buy a used car. At the signaling they only had one key fob. The dealer agreed to order a 2nd key fob. S We went to Fremont Mazda about month ago to buy a used car. At the signaling they only had one key fob. The dealer agreed to order a 2nd key fob. Salemans promise it in a week. The key fob was never ordered. 3 weeks later, I talked to 2 other salespeople that promise that it has been order. Went to the dealer twice, no key fob. Talk to the key guy, no key fob ordered. He does not have the software to install. Manuel indicates no software need. Just got the run around. They never call back when they promise to or got us the key fob. More

Horrible customer service If you think you can get good customer service (you know the one you expect to receive from Mazda) just talk to service people in this place. I book If you think you can get good customer service (you know the one you expect to receive from Mazda) just talk to service people in this place. I booked an appointment online and I receive a request confirmation. I did not received any email/phone call/... from them. When I called them, they told me my appointment was not accepted. I talked to a guy named Andrew. I asked for his last name but he said he is the only Andrew working in Fremont Mazda. Andrew told me when I make the appointment I am supposed to follow up. He sarcastically told me that they don't care about online appointments and I should have called. I asked Andrew to talk to someone in charge and he said he is the assistance manager and manager is not available. I told him I expect better costumer service from Mazda and the fact that the online system has a bug is not my fault. He said I am curious why you didn't call after you booked the appointment! More