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Fretz RV
Souderton, PA
410 Reviews
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410 Reviews of Fretz RV
August 30, 2023
We were very pleased with our purchase experience. Your staff is very knowledgeable and took plenty of time getting to know what we wanted. And to our joy you had exactly what we were looking for. Your staff is very knowledgeable and took plenty of time getting to know what we wanted. And to our joy you had exactly what we were looking for. More
by Cancellierejohn
Employees Worked With
Eric Fasci, Al Papa, Harris Walters
Helpful July 01, 2023
Excellent experience buying used camper, my salesman Joe was great to work with, everyone I meant/talk with were down to earth friendly, helpful. was great to work with, everyone I meant/talk with were down to earth friendly, helpful. More
by oldkuss
Employees Worked With
Joe Hooven
June 18, 2023
Great buyer experience. Salesman Joe Hooven was courteous, knowledgeable and personable. Extremely easy to talk with. We would recommend Fretz RV and Joe Hooven. Salesman Joe Hooven was courteous, knowledgeable and personable. Extremely easy to talk with. We would recommend Fretz RV and Joe Hooven. More
by Kodana
Employees Worked With
Brian Strampel, Joe Hooven
March 29, 2023
Purchasing from Fretz RV was a huge mistake! Just over 1 month ago I purchased a used Class A motorcoach form them. I had to wait a week to pick it up so they could have their service techs go Just over 1 month ago I purchased a used Class A motorcoach form them. I had to wait a week to pick it up so they could have their service techs go over it and make sure everything was in working order. After picking up the RV we found multiple problems with the RV from LG gauges not working, fans not working, the Converter not charging the Batteries, The Batteries them selves seem to be no good and won’t hold a charge, Etc. And worst of all the RV almost killed my family and I! We took the RV out for a quick trip up to Cabela’s and back. During the trip we hit a rough patch of road on 476. When we hit the rough road (at 70 mph) the dashboard started bouncing up and down and slamming down on the steering column. It was as if we were in a 9.0 earthquake. By the grace of God, I was able to regain control of the RV. I stopped by Fretz to explain what happened and was told to see their service department. I stopped in their service department with the list of issue I had found so far and told them about the Dashboard issue. The woman that I was referred to said that the dashboard issue would NOT be covered by the VERY expensive warrantee that I had purchased and said it would require a autobody technician or something to look at it. She suggested that I get some L brackets and try to secure the dashboard myself!!! Nearly 2 weeks later on the day of my appointment with service I called them to go over the issues and was pretty much told that most of the issue weren’t going to be covered. At that point I left a message for the service manager for him to call me so we could discuss what was going on. By the time he called me back later in the day (about 45 min before writing this review) I had cancelled the pointless appointment with their service department. When I spoke to the General Manager and explained a few of the issues and told him about the Dashboard issue that happened he basically told me that the dashboard is not something that they would have looked at or checked during the inspection!!!! I get that it wouldn’t have been something that would been easily caught but to give that kind of response to hearing that the vehicle they sold a customer almost KILLED THEM! I was so p!ss#d off after hearing that level of not giving a crap I ended up ending up hanging up. Personally, If I sold something that almost killed a family because of a major issue/defect I would care about it and not make excuses. More
by troyj1701
Employees Worked With
Eric Fasci, Joe Hooven
November 17, 2022
Joe H. , our salesperson at Fretz, was great! Very quick to answer or find answers to our questions about our Winnebago Micro Minnie Flx. Each department's , our salesperson at Fretz, was great! Very quick to answer or find answers to our questions about our Winnebago Micro Minnie Flx. Each department's representatives were thorough, professional and helpful. Overall a wonderful experience. More
by Aileen M.
Employees Worked With
Joe Hooven, Brian Strampel
November 14, 2022
Sales person was fantastic (Rich). He made such an effort to make sure we were happy with our purchase. Responded quickly to our needs. The service department was very slow to getting He made such an effort to make sure we were happy with our purchase. Responded quickly to our needs. The service department was very slow to getting back to us. Once we were there Pete was courteous and kept us informed of the progress. One problem they fixed didn't take and I'm still waiting for them to contact me back. Overall I would highly recommend Fretz RV. More
by Wetzelbe
Employees Worked With
Rick Hand
October 06, 2022
Great product. If you want to sign for a new camper and have the finance guy drop swear words in front of your family, contact Fretz RV. If you want to sign for a new camper and have the finance guy drop swear words in front of your family, contact Fretz RV. More
by Dupes
Employees Worked With
Eric Fasci, Brian Strampel
October 02, 2022
Buy with caution. Broken parts, dirty camper with other peoples belongings still in the camper delivered to me. Camper was never cleaned out by dealer. Found dog food, Broken parts, dirty camper with other peoples belongings still in the camper delivered to me. Camper was never cleaned out by dealer. Found dog food, gel pens, nail clippers on floors. We were lied to. Sales just wanted to make the sale. More
by Denisehleedom62
Employees Worked With
Brian Strampel
