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Fretz RV
Souderton, PA
413 Reviews
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413 Reviews of Fretz RV
November 28, 2015
very satisfied with Fretz and my salesman Al ( Duke ) Papa After 21 yrs in a popup, my wife and I needed to upgrade.Duke showed us the Jayco 19XUD, just what we needed. Thanks for making this easy. After 21 yrs in a popup, my wife and I needed to upgrade.Duke showed us the Jayco 19XUD, just what we needed. Thanks for making this easy. More
by teacher2016
Employees Worked With
Al ( Duke ) Papa, Al Papa
November 18, 2015
Unnecessary Strong Sales Tactics I worked with Al from Fretz when considering purchasing my RV. We came to terms with numbers. I told him that I would need time to consider as I would I worked with Al from Fretz when considering purchasing my RV. We came to terms with numbers. I told him that I would need time to consider as I would not be able to take possession for 3 weeks. For the upcoming weeks I received daily calls from Al indicating he wanted my deposit. I informed him that I was still considering the deal as I had time and I was looking to buy in November so no hurry on my end. Fretz sales team tried many traditional high pressures sales tactics to attempt to get my to give them a deposit. I heard antics from " the owner does not like the deal" to " You lost the $1000 incentive from Jayco". I informed Al that I was not aware he made a proposition that would not be approved. Of course when I told him I was considering to buy the owner no longer mattered. I researched other Jayco dealers. None were aware of the $1000 incentive that Al was referring to. The daily pressure to get your deposit combined with the aggressive "buy now sales antics" really turned me off. The dishonest things threatened to me led me to decide to purchase else ware. It is a shame because to be fair they do have a great selection of Rvs and they do have good prices. In todays day and age of information this type of customer service does not work for many. I wanted to update everyone considering making a purchase to let you know what you are in for and to hopefully save folks a little time who do not do business in this manner. More
by Jim
Employees Worked With
Al
September 01, 2015
Excellent, Honest, Knowledgeable, Great Deal I couldn't be more pleased with my experience. Our salesman, Mark Cain was attentive, patient, and knowledgeable. He listened to us and don't think I couldn't be more pleased with my experience. Our salesman, Mark Cain was attentive, patient, and knowledgeable. He listened to us and don't think we could have been treated better nor gotten a better deal than if he were family. Our entire experience was great. I recommend our sales and purchasing here without hesitation! More
by DOROZCO1942
Employees Worked With
Mark Cain
August 31, 2015
Excellent from sales, finance to service! Mike was excellent in finding us the hybrid camper that fit our camping needs! So friendly and there for us every step of the way! Mike always return Mike was excellent in finding us the hybrid camper that fit our camping needs! So friendly and there for us every step of the way! Mike always returned our calls promptly and with such enthusiasm! Brian in finance was their to help us with the best rates and the best warranty that fit our needs! Jamie in Service was fabulous over the phone twice! Once to send us a part we needed and knew exactly what to send and it was correct and complete when recd.! The second time was our first camping trip she walked every step to correct the issue and continue our family weekend! She really knows her stuff! They all made us feel important to them and cared about our experience at the dealership as well as after! We are even going to travel the hour to have our RV serviced by Fretz twice per year and/or as needed. We would not want to go anywhere else! More
by BrearmanFamily
Employees Worked With
Mike(sales), Brian(finanace), Jamie(service), Mike Myers, Brian Strampel
August 31, 2015
Jayco Rv purchase Eric and the Fretz org. Deliver....fair and businesslike....couldn't be happier with our experience at Fretz Rv....looking forward to dealing with the Eric and the Fretz org. Deliver....fair and businesslike....couldn't be happier with our experience at Fretz Rv....looking forward to dealing with them for many years to come! More
by Jph
Employees Worked With
Eric and Al
August 26, 2015
pleasant Dealing with Don Harpel and the gang at Fretz was a pleasurable experience. Everyone was friendly, knowledgeable, and if they didn't have a answer the Dealing with Don Harpel and the gang at Fretz was a pleasurable experience. Everyone was friendly, knowledgeable, and if they didn't have a answer they got one. They were not pushy or over aggressive at any point throughout the purchase. get overall experience. More
by whitehawk33
Employees Worked With
Don Harpel, Brian Strampel, Don Harpel Jr., Brian Strampel
August 19, 2015
My new Rv Thank you to Fretz Rv for our new Rv, special to Al Papa becauce was a very nice to us. For the good service, he help us with all the question. Thank you to Fretz Rv for our new Rv, special to Al Papa becauce was a very nice to us. For the good service, he help us with all the question. More
by leida4567
Employees Worked With
Al Papa, Al Papa, Gary Geib
August 16, 2015
very smooth and welling informing new Fifth wheel purchase Ron Huckel was a great salesman, Very knowledgeable and informative from the time of looking to the delivery day. Overall this was a great experienc Ron Huckel was a great salesman, Very knowledgeable and informative from the time of looking to the delivery day. Overall this was a great experience More
by Sue
Employees Worked With
Brian in finance dept. , Eric Fasci, Eric Fasci, Brian Strampel
August 05, 2015
Great service - Great price Great to deal with. Prompt call backs. Great price. Would do it again. Everyone was very helpful and I will return there for my RV service. Great to deal with. Prompt call backs. Great price. Would do it again. Everyone was very helpful and I will return there for my RV service. More
by Joe B
Employees Worked With
Bob Spack, Bob Spack
August 05, 2015
"On the road......." traveling in our trailer! We had a wonderful experience purchasing our first travel trailer at Fretz RV. Mark Cain was great to help us decide what would work best for us and We had a wonderful experience purchasing our first travel trailer at Fretz RV. Mark Cain was great to help us decide what would work best for us and getting us started. They were also very kind to postpone our pick up date several times after we had car troubles. When we finally got our car back, Fretz and Mark worked us right in for pick up. Mark went over setting up and taking down and all the details re: the workings of the trailer. He gave us some great advise in several areas. Brian was very kind to work with in the financing department. We'd definitely recommend going to Fretz if you're interested in purchasing any type of travel vehicle. More
by Madox Family
Employees Worked With
Mark Cain, Sales; and Brian in Finance, Brian Strampel
