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Fretz RV
Souderton, PA
410 Reviews
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410 Reviews of Fretz RV
April 06, 2022
I can not recommend this dealership! !! The sales people will say anything to get you to buy and once you do decide to purchase an rv you are considered on the hook and you will be put in !! The sales people will say anything to get you to buy and once you do decide to purchase an rv you are considered on the hook and you will be put in a long cue while the sales team tries to get other people to commit to an sale before finalizing your sale! A side note is they mark up all used rv 30k just to help you know! Please plan to spend the whole day there as a buyer. Just a major heads up, once you purchase an rv then the real fun begins if you actually need service.they will NOT keep you updated about your rv in any way, shape or form! communication is not in their vocabulary! I and many other consider it a black whole as they will get you in for service and tell you it will be 2 weeks. what they fail to say is the 2 weeks is just to figure out what is wrong. you will need to pickup and reschedule once they get parts and then they will have you bring back. then they will give you a pickup date that is always off by a min of 2 weeks. hopefully its not entering winter month as this will incur an additional $150 winterizing charge even though it was their delay. In conclusion they know they are the only game in town and could careless if you are upset or not as they can afford too not care if your a happy customer. I write this as someone who has dealt with them for a few years and wanted to at least give a heads up to future purchasers so they actually are aware of how they do business. More
by js3935174
Employees Worked With
sales and service
Helpful January 26, 2022
Can’t say enough about how impressed my wife and I were with everyone we dealt with at Fretz, especial Luke Wilson. Everyone made choosing, buying and learning about our new Winnebago Solis a pleasure. In with everyone we dealt with at Fretz, especial Luke Wilson. Everyone made choosing, buying and learning about our new Winnebago Solis a pleasure. In addition their inventory was so much more than anyone could want. More
by etchory
Employees Worked With
Luke Wilson, Brian Strampel, Andrew Long
January 20, 2022
Great selection, good prices, friendly personnel, & an excellent service department. I highly recommend Fretzrv.com, & have bought numerous Rv's there. excellent service department. I highly recommend Fretzrv.com, & have bought numerous Rv's there. More
by Gordon
Employees Worked With
Steve Fretz, Eric Fasci, Pete Polloni, Gary Geib, Rachel Rapelje
October 20, 2021
Buying an RV from Fretz RV was enjoyable experience. The staff was both friendly and professional. Pricing and trade-in offers are fair. Pete Polloni is a great salesman and Brian in the finance department staff was both friendly and professional. Pricing and trade-in offers are fair. Pete Polloni is a great salesman and Brian in the finance department made the paperwork a breeze. If you are looking for a new or used RV, I recommend visiting Fretz RV. More
by Mel W
Employees Worked With
Pete Polloni, Brian Strampel, Lisa Boyer
September 16, 2021
We saw a used 2019 Roadtrek Zion SRT online that we were interested in. The price seemed reasonable so we made an appointment and went to see it. A long drive for us. Luke was there waiting and spent 2 ho interested in. The price seemed reasonable so we made an appointment and went to see it. A long drive for us. Luke was there waiting and spent 2 hours with us. We made a deposit and set a date about a week away to pick it up. Pick up was smooth although one item wasn't repaired as promised and we were unable to test the macerating pump on black water as no RV dump was available. The RV was detailed well. Once again Luke spent ample time with us and answered all our questions. Brian the final paperwork person doesn't answer emails and just wanted to complete the transaction as fast as possible. We have taken the RV camping and so far it is meeting our expectations. Lisa sent us the title paperwork and everything went smoothly with NYSDMV, More
by Spike
Employees Worked With
Luke Wilson, Brian Strampel, Lisa Boyer
September 07, 2021
The sales people are like Keystone cops - ask a question and they'll tell you what they think you want to hear and when you point out that the answer doesn't make any sense or you know it's not true they ju and they'll tell you what they think you want to hear and when you point out that the answer doesn't make any sense or you know it's not true they just give you a runaround. The general manager Eric is a pompous arrogant xxx and tries to bully people. The owner Steve just doesn't care as long as he gets his money. BUT - the service guys are great! Very conscience and professional and friendly. I won't buy another RV from Fretz but if I need service I'll take my RV there. More
by Fulltimedave
Employees Worked With
Eric Fasci, Gary Geib, Jamie Custer, Bob Bodkin
August 24, 2021
We visited Fretz to purchase a used Class C we saw on their website. The salesman stated it was still out, but we could see the twin, we loved it and agreed we wanted to purchase it. From there everythi their website. The salesman stated it was still out, but we could see the twin, we loved it and agreed we wanted to purchase it. From there everything went downhill. There was virtually no communication unless I constantly called or emailed. I finally was able to get a purchase agreement, then we waited and waited, with no communication only to finally find out in August that the unit was available 2 weeks prior. So we got there and no one except the service man dealt with us personally. We paid and signed the paperwork. The manuels were missing along with a second set of keys and a screen in the window. When I made a review on BBB the owner then called, but we still have not received the screen for the window only the manuels. I contacted him about the screen, and I got "Oh I forgot" We felt like second class citizens because we bought a used unit. Would never go there again! More
by happy camper
Employees Worked With
George Evanick, Eric Fasci, Gary Geib
August 12, 2021
While looking for a motor home that we were considering to purchase, we came across the Thor that Fretz RV had for sale. We did drive the nearly two hours to the dealership to have an in person look. The u to purchase, we came across the Thor that Fretz RV had for sale. We did drive the nearly two hours to the dealership to have an in person look. The unit was a consignment sale so it was in as is condition. My wife and I did like it and decided to purchase the unit but there were some issues that needed to be fixed or we weren't interested The salesman Luke, assured us they could defiantly make the repairs and provided a date for the next week for pick up. Although short handed like most all repair shops are, they did manage to deliver the unit for pickup and we purchased the unit. Although it was not a brand he was familiar with since they don't sell that brand new, he was very helpful in explaining the features and things to keep an eye on. The dealer also offered a one time 15% discount for purchases that day and a 10% after that. We did take advantage since we already had a list of things we wanted sine when we sold our older one we gave everything we had with it. The parts store guy was extremely helpful since he also had a camper and suggested things even we didn't consider. I would defiantly recommend Fretz RV for anyone who was interested in purchasing from them. More
by Ed W
Employees Worked With
Luke Wilson
July 10, 2021
Very friendly amazing group work with. Very understanding and informative. Pete was so helpful. Very pleased with out purchase and will return in the future! and informative. Pete was so helpful. Very pleased with out purchase and will return in the future! More
by Brooke
Employees Worked With
Pete Polloni, Brian Strampel
July 05, 2021
The entire sales process was a pleasure from ordering our RV to the day we took delivery. Our sales representative was patient and always available. They were fair and honest throughout the entire process. RV to the day we took delivery. Our sales representative was patient and always available. They were fair and honest throughout the entire process. More
by Ajarin63
Employees Worked With
Rick Hand
