
Fretz RV
Souderton, PA
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419 Reviews of Fretz RV
Brian was easy going, friendly and organized. He had us done with all the paperwork in about 20 minutes! Wish all finance guys are as funny as Brian. done with all the paperwork in about 20 minutes! Wish all finance guys are as funny as Brian. More
Update-Since my original incident, the case got the Update- Since my original incident, the case got the attention of the Fretz RV owner. He worked with me directly to resolve the issue and make sure t Update- Since my original incident, the case got the attention of the Fretz RV owner. He worked with me directly to resolve the issue and make sure the RV I bought from them was exactly as advertised. Even though we had hiccups during the initial delivery, I can say that Fretz RV delivers to their promises of great customer service with the attention of a proud business owner. ------------------ Fretz RV lives up to the general reputation of a used car dealership lying straight to your face. I recently bought a B Class RV from them. During walkthrough/training, we turn on the heating system and it started to smoke. I right away confront the mechanic about this and he instantly (with no hesitation) confirmed that "this is normal". We discussed this for at least 5 min and he continued to stand behind his word. I did not listed to my gut feeling and proceeded with the purchase. 48 Hours after the purchase, the heating system was out of fluid due to a leak. I called the manufacture and they confirmed that smoking is not normal and it's caused by a leak on the boiler. Not only they lied straight to my face but also filled up the system before my inspection to hide the defect. 2 days after the purchase I was facing $4k repair. I confronted the GM through Sales rep about this and the help I got from GM was "you had a chance to buy a extended warranty". I'm aware I bought the car as is but lying like this is not acceptable and the fact that the GM does not recognize this as an issue should show you all the type of car dealership Fretz RV is. More
My wife and I are really happy we came here to buy our first camper, Mark Phillips is the best and he made us feel like family. He helped us throughout the whole experience from start finish and even help first camper, Mark Phillips is the best and he made us feel like family. He helped us throughout the whole experience from start finish and even helped tow our camper to the campground for us. Highly recommend FretvRv and Mark for all your camper and RV needs. More
Great dealership! our salesman Pete was super knowledgeable and helpful when we bought our camper!! Would recommend for anyone buying a camper or needing service knowledgeable and helpful when we bought our camper!! Would recommend for anyone buying a camper or needing service More
Our first purchase of an RV. Everyone there was very knowledgeable about the RV . Very friendly people, enjoyed the entire experience. Centrally located . Highly recommend this dealership! knowledgeable about the RV . Very friendly people, enjoyed the entire experience. Centrally located . Highly recommend this dealership! More
I have to say I am amazed at the number of 5 star reviews for this dealership. My experience was quite a bit different I am afraid. On the plus side the actual sales process was very smooth. We had alread for this dealership. My experience was quite a bit different I am afraid. On the plus side the actual sales process was very smooth. We had already done our research and decided what we wanted to purchase when we contacted Fretz. They offered a very competitive price and there wasn't any pressure to add any extras that we didn't need. So 5 stars for this part. Now we come to the day we were scheduled to pick up the trailer. Here is where things crashed down to 1 star. 1. We arrive for the walkthrough. Salesman tells us the trailer has been winterized. Apparently he didn't check though. Fortunately I happened to hit the fresh water level check button and found it was full. Asked salesman what the deal was. He then confirmed 'oopsy, not winterized'. But these things happen and they would take care of it before we left. OK. I can deal with that. 2. We ordered a weight distribution/anti-sway hitch that Fretz recommended. It wasn't installed when we got there on the trailer part. Mechanic comes out to install it while we wait. It doesn't fit this particular trailer. Would have thought this also would have been taken care of before we arrived. To fix they had to tow the trailer over to the shop to do the work. It would be back at the dealership in an hour. 2.5 hours later after bugging our salesman it came back with it installed. OK. Now I'm getting annoyed. Becoming a very long day. 3. We ordered the brake controller that Fretz had recommended. I look at the trailer. No brake controller. Again, something that one would think would have been looked at prior to me arriving. Salesman goes and gets one, sticks it in the power port, tells me how to get the app to configure it. Gee. Would have thought you would have kind of noticed the missing brake controller before I pointed this out and would do a test drive, help me adjust it etc... Nope. 4. We had ordered a backup camera. Again we selected the Fretz recommended camera. Well at least the camera was actually installed on the trailer. Problem is they didn't know where the monitor was. Clearly they didn't test this either. Also the backup camera wasn't even wired properly as you need to turn on your lights in order for it to work vs. it coming on when you switch to reverse. Salesman couldn't get the monitor to work so while he was fumbling around I got it to work myself. So I think the deal with these guys is that if you are brand new to trailer hauling (which we were and made that clear to them) and want some hand-holding then avoid this place like the plague. Maybe if we had purchased a more expensive trailer we would have gotten better attention. Don't know for sure. But not only was this a sloppy preparation effort on their part it was potentially dangerous as I could have driven out of there without any brake controller. As it was I drove out of there not knowing how to use it. If you are an experienced RV'er it is probably a good place to go to. But ultimately it isn't about just selling a trailer. Prepping the trailer for pickup is very important as we were there for about 6 hours waiting for them to do things that should have been done before we arrived. The obvious lack of almost any preparation of this trailer for pickup leaves a bad taste in my mouth and have to question the validity of these 5 star reviews. The following day I did get a request to fill in surveys for these guys. I responded to the message with my dissatisfaction and got a message from someone claiming to be Steve Fretz with the generic 'so sorry' reply but it was obvious that he only know a tiny part of the issue. But this was promising to me. I thought "well maybe they do care after all." After forwarding him the above list of issues he also went silent. Oh and if you do choose to go there do not sign anything saying that they have showed you things that they actually didn't show you yet. I did because I thought that 'well they are going to show me these things in a few minutes' but of course they did not. Lesson learned on my part. Which is probably the best thing I can take away from this experience..... More
Very pleased with my recent purchase. The whole team was polite and professional. The process was pressure free. My children felt welcomed and enjoyed this buying experience. I went in looking for a Taxa polite and professional. The process was pressure free. My children felt welcomed and enjoyed this buying experience. I went in looking for a Taxa and left with a Winnebago. So far- Im satisfied with my purchase. This dealer is worth the trip and I'm from Jersey. : ) Ask for Mr. Bronson. More
Purchased a 2020 LTV Unity MB from Pete. Ultimate professional from education through sales to follow up support! Doing business with Pete, Rachel in Service has been a great experience. Highly Re professional from education through sales to follow up support! Doing business with Pete, Rachel in Service has been a great experience. Highly Recommend ... Mike Woerner More