Front Royal Buick GMC

Buyer beware is an understatement with this place. Pay attention to the sales sheet that list all the cost and your final total. Most notably is the double destination charges and the "pre-installed" Pay attention to the sales sheet that list all the cost and your final total. Most notably is the double destination charges and the "pre-installed" tracking/vehicle recovery system. Lets start with the tracker. They are charging $899 for something that costs around $50 and has the same capability that is provided by Onstar for FREE for three years. When you tell them that you are not interested in having a 3rd party tracker in your vehicle they will tell you that is pre-installed and the cost will not be removed. If you really don't want the tracker you can pay them to remove it. What a joke. Then there is the other scam charge of an additional inflated destination charge. The vehicle manufacture is required to provide a window sticker outlining the costs of the vehicle, specifically to protect consumers from these scams. The window sticker shows the cost of the vehicle + installed options + the destination charge that they charge the dealer to get the MSRP. This dealer will then take the MSRP (that included the $1450 destination) show a discount ($2200 in my case), then add a $1900 "destination" and $899 for the tracker. Putting the price of the vehicle almost $600 OVER MSRP before taxes/tags/doc fee. When you call them out on the extra destination charge they will quickly point out that their website states that all prices do not include destination. When we went back to grade school math and showed our work, I circled the two destination charges and asked "how is this not a double destination charge?" I was only met with an insistence that is not a double charge because the website said all prices do not include the destination. At that point it was time to find another dealer. I ended up buying the exact same vehicle for almost $4000 less at a GMC dealer in Woodbridge. Do your homework and email all the dealers around that have the vehicle you want and ask them to provide you with the out the door price. Negotiate your deal from there and you will quickly find who wants to earn your business and who is trying to scam you out of every penny they can. More

Mike at Front Royal Buick GMC was great! He helped me pick the perfect vehicle. It runs so well and I absolutely love it! The whole buying process was easy and stress free and he took care o He helped me pick the perfect vehicle. It runs so well and I absolutely love it! The whole buying process was easy and stress free and he took care of everything. I highly recommend this dealership. Caroline Walker More

My sincerest thanks and appreciation to Logan and the service department for accommodating an emergency repair. My family and I were on our way back to NJ and towing our camper when the vacuum assist for service department for accommodating an emergency repair. My family and I were on our way back to NJ and towing our camper when the vacuum assist for the brakes failed on our Sierra. By the grace of God we safely made it to their dealership and Logan got the truck diagnosed and repaired within a few hours while my family and I waited in our camper at the back of their lot. Thank you again for all your help and assistance! More

Kristin was an amazing salesperson! She contacted me about the vehicle I wanted and got the ball rolling. I could not get there till Sunday when all the banks would be closed so we subm She contacted me about the vehicle I wanted and got the ball rolling. I could not get there till Sunday when all the banks would be closed so we submitted paperwork. I drove away on Sunday with an awesome truck and a great experience. More

Salesmen were polite, vehicle was everything you said Follow up was great!!Felt wel taken care of . Follow up was great!!Felt wel taken care of . More

Mike was very friendly and helpful. Appreciated the assistance from service with the battery issues. Professional atomosphere. Appreciated the assistance from service with the battery issues. Professional atomosphere. More

Excellent service. . Very polite . Answered ant questions I had. Wait time was good and room clean. . Very polite . Answered ant questions I had. Wait time was good and room clean. More

It is one of the best dealerships in the area. People are really friendly and take care of you. This is why I bought my second vehicle from there and I will continue buying my vehicle from there People are really friendly and take care of you. This is why I bought my second vehicle from there and I will continue buying my vehicle from there More

I love my Acadia. I know it isn't the fanciest car on the lot, but we drove 2 hours from PA to get it. Mike was very sweet and communicated well through the sales pro I know it isn't the fanciest car on the lot, but we drove 2 hours from PA to get it. Mike was very sweet and communicated well through the sales process. PENNDOT is taking their sweet time with my plates, but that is no fault to the dealer. I did not have a full tank of gas when we left the lot, the car was not freshly detailed, and it was not newly serviced....it was late at night by the time we were done with business, so I figured no big deal as I was so happy with our new 3rd row car. But when my car had some serious issues within the first month of purchase, I became a bit concerned. We hadn't even made the first payment and the AC didn't work, fan was loud...it needed a compressor. As we live 2 hours away, I was a bit unhappy with the fact I had to spend the gas in 2 vehicles to get it down and back. Josh made that right and made sure I had a full tank of gas when I picked it back up, I appreciated that. I became concerned again when I was told that my warranty did not kick in until 60 days after purchase....again we hadn't even made a payment on this new car and it was having problems.....however Armando told me he got some managers involved and we had no costs out of pocket - which was the right thing to do and I was very appreciative of that effort. I asked for the car to be serviced while there. I marked it on the paper when I dropped my keys in the drop box and communicated a good bit with Josh via text about that. It did not get serviced. (why the car didn't have a FRESH oil change when I bought it, I am not sure it was at 29% but that might just be a normal procedure so its fine). Armando in service gave me his card and told me to take it to any local GM dealer and he would take care of any costs. I appreciated him making that right for me very much. So in total, I love my car. I am not overly pleased with the issues with it - but I am very pleased with the dealer and staff making it right for me. Things happen, and instead of me being pushed aside, everyone went above and beyond for me. We are looking to buy another truck and as long as we have no issues in the future, we will be back down from Bedford, PA to get a Duramax. More

Friendly and responsive to the customer needs have been a going to the dealership for 15 years going to the dealership for 15 years More