Our 2018 RAV4 purchase at Frontier Toyota was the best vehicle buying experience I have ever had.
Since we were purchasing a Toyota, the quality of the vehicle was not in question which leaves our fate in the hands of the person connected to our link through the Costco auto purchasing program. We couldn't have been more fortunate to meet Jeff Johnson.
Credit where credit is due goes to Jeff as internet manager and a genuinely nice guy who patiently answered all our questions, explained features, demonstrated functions and, always with polite consideration to our comfort and need for personal exchanges along the way, filled in and stepped back at all the right times as if we were buying from a trusted neighbor who happened to work there.
He not only possesses all the necessary knowledge and vehicle familiarity, but also the non-pressured helpfulness and friendliness you WISH you were going to encounter at an auto dealer. Missing at Frontier was any off-putting slick smarminess or aggressive fake friendliness so often experienced and expected from salespeople. And there was no dancing around, only straightforward answers and honest effort to meet our needs.
We were pleased with the vehicle, the features and the final cost. The entire process was anxiety-free including the smooth, efficient and friendly contract signing consultation with Philip. I only want to buy vehicles from Frontier from now on. Thanks for treating us like neighbors.