Wally's Chrysler Jeep Dodge Ram of Nelliston

I made an appt to go test drive a car when I got there the car was off being detailed and I had to wait around for them to go get it. The car was white, the picture on line was red and I said I didn't wan the car was off being detailed and I had to wait around for them to go get it. The car was white, the picture on line was red and I said I didn't want a white car. The fellow waiting on me started YELLING at me, it's a computer generated picture not one of the actual car and he was going on about how the box was checked for white he could show me. He just kept yelling at me how it wasn't his fault the computer generates a picture, I never said it was, actually didn't complain at all, all I said was I didn't want a white car so we walked away while he continued to yell at us and continued to yell as he went back inside. Never again More

I was very satisfied with the courtesy and respect that was extended to me. The entire process from test drive to purchase to financing terms to vehicle prep took only about 4 1/2 hours...and then I was dr was extended to me. The entire process from test drive to purchase to financing terms to vehicle prep took only about 4 1/2 hours...and then I was driving off the lot in my brand new Jeep. Then when I spotted a slight "scratch" or "mar" on a bumper a few days later, they made arrangements to have "buffed-out" by their body expert the following week. I was provided with a "loaner" for the day before the appointment with the body expert, who did a wonderful job and make the vehicle a "picture perfect" car that I am proud to own and drive. My sales executive was Keagan who expertly handled the sale and then made all of the arrangements about "bumper buffing" and the loaner. For any prospective customer of Wally's at Nelliston, I recommend this dealership. More

The car buying experience was great. Everyone was very helpful and attentive, the entire transaction was the smoothest and easiest time I've ever had buying a car. However, everything ha Everyone was very helpful and attentive, the entire transaction was the smoothest and easiest time I've ever had buying a car. However, everything has gone downhill since then. Where to start - driving the truck home from the dealership, it developed a rattle. Come to find out, the spare tire had been removed. It also developed a shake when the brakes are applied. We're still trying to get it into the service center so they can figure out what the problem is without having to take an entire day off work. Also, the insurance was messed up for 2 weeks because the first VIN they provided was incorrect, then they told the insurance co. we were getting new plates for the truck and then changed their minds and used my current plates when I picked it up. In addition to all that, 5 weeks after purchasing the vehicle and trading in another truck, my previous finance company still hasn't received the payoff for the truck I traded in. I'm still trying to track down where this payment is and what is going on. Darren was great, but I can't say much for the rest of them, and I don't think we'll be going back again the next time we need a vehicle. More

Smooth easy process. Eva Whitman set me up with an appointment when i was ready to buy a car. When I showed up, Darren Frasier took no time with getting me in a car. I dr Eva Whitman set me up with an appointment when i was ready to buy a car. When I showed up, Darren Frasier took no time with getting me in a car. I drove off with my new car in less than a couple hours. More

The Fuccillo team understood what I was looking for and the entire team made the process flawless! the entire team made the process flawless! More

The best experience I’ve ever had buying a car. I live an hour away so everything was done over the phone and online. All I did was tell them how much I had to put down, how much I could afford a m I live an hour away so everything was done over the phone and online. All I did was tell them how much I had to put down, how much I could afford a month & what car I wanting. Literally called me back in less than 20 minutes with a great deal. The dealership has a chill vibe to it. Very laid back folks. I happily drove off the lot the next day! The salesperson who helped me name is Brendan & my finance rep was Jay. More

Had a very hard time making the appointment and then not sure if they could fix it. not sure if they could fix it. More

After a miscommunication about my service and some miscues at the dealership Bill went out of his way to take care of me and make sure I was satisfied. miscues at the dealership Bill went out of his way to take care of me and make sure I was satisfied. More