I towed my 2012 Kia Sorento to Fucillo Kia of Clay on May 6 2019 to have it looked into because the push start system was not working. They could not fit me in on that day, but Gary - the service manager said if I towed it to them they would try to work it into an empty slot. Over 2 weeks went past and I never heard from them so I called. Christine explained that there was an issue with an after market car starter, the wiring was not done right, so I okay'd the work to remove and rewire. About another week or 2 went by and I had to call them again. This time It took longer for someone to come to the phone after the initial answering and explaining my situation. Once I did get someone that knew what was happening with my car I was told they thought it might be the smart key module and would have to order the part. I was not to pleased to have to order a 700.00 part that might fix my problem, but I really needed my car fixed so I okay'd the order. Around this time frame I had mentioned to the service manager that it would be nice to have a courtesy vehicle and was completely ignored. After the date given for the part to arrive had past I, again, called them to see what was happening with my repair. I was told the part was on back order. At this point in time I was very frustrated not only with the repair delay, but the horrible customer service I had received. When I made my frustration known to the manager(s) I received neither an apology for their incompetence nor a courtesy vehicle to compensate for the long period of time without mine! It is now over 3 months that I have been without my vehicle and no response back from the dealer, no apology or compensation in any way for the loss of my vehicle, time and money I have had to use (over 1,000.00) to rent a car! At this point I am pursuing options that include possibly surrendering my vehicle back to the loan holder because it appears it either can't be fixed or can't be fixed by this horrible company!
After filing a complaint with the BBB I did receive a call from Nick Capria the manager, he left a message and I called back to leave him a message. It has now been 3-5 days and no call back. My car is now over 30 days with no fix, no apology, no courtesy vehicle or offer to reimburse me for a rental!