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Fuccillo Volkswagen of Schenectady - Service Center

Schenectady, NY

4.5
504 Lifetime Reviews Review Dealership

504 Reviews of Fuccillo Volkswagen of Schenectady - Service Center

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September 12, 2018

"excellent personable service"

- AASAIACONSTRUCTION

called several capital district volkswagen dealerships that were pushing me down the road for my first oil change. fucillo volkswagen Josg and don answered my call. I like the no B.S approach. although I'm not of Huge commercials. im might be buying my next car from the MAN.

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Recommend Dealer
Yes
Employees Worked With
Josh Masigla and Don Mclennan
Jan 03, 2019 -

Fuccillo Volkswagen of Schenectady responded

Thank you for the great rating! We are so happy you had such a great experience with our service team. We would LOVE to help you get into your next new vehicle! We look forward to seeing you again.

September 11, 2018

"Great friendly service that’s why you guys are so HUGE."

- 2014TDI

I get great satisfaction knowing when I bring my vehicle into Fuccullio Volkswagen I know that I’m getting awesome friendly service every time my vehicle is in great hands.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Melissa Galbreth, DONTE GOLSTON, Beatriz Hernandez, Paul Rifenburgh, Noah Rummo-Faulkner, DUANE ANDERSON, Terry Koonce
Jan 03, 2019 -

Fuccillo Volkswagen of Schenectady responded

Thank you for the 5-star rating! We are so happy you have such pleasant experiences with our service department. We look forward to seeing you in our new facility!

September 10, 2018

"Great Experience"

- SF

Always happy with my service experience here. Always worth it because of great people and customer service. Appreciate your honest opinions and expertise. Thanks a lot.

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Recommend Dealer
Yes
Employees Worked With
Don from service
Sep 11, 2018 -

Fuccillo Volkswagen of Schenectady responded

Thank you so much for this great feedback! I am so happy to hear you continue to have such wonderful experiences with our Service Department. We look forward to seeing you again! Best, William Granata, General Manager, 518-374-9161

September 09, 2018

"Great dealership "

- jodi2572

Brought my car in for service. A semi-bad experience was turned into a good one through the excellent customer service provided to me through Fuccilo. I have to say, they really care about their customers and that’s very important to me. I would recommend them to anyone

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Recommend Dealer
Yes
Employees Worked With
Brier Rose
Jan 03, 2019 -

Fuccillo Volkswagen of Schenectady responded

Thank you for the 5-star rating and recommendation! We are so happy we were able to make your vehicle servicing smooth and efficient.

September 08, 2018

"Great job"

- PCOGGAN1

Greeted quickly, got in and out quickly,reviewed work done and what to expect next time. Will definitely schedule my next service at fucillo VW!

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Recommend Dealer
Yes
Employees Worked With
Ryan Zablocki
Sep 11, 2018 -

Fuccillo Volkswagen of Schenectady responded

Thank you for this great feedback! I am so happy our Service Team was quick and efficient during your recent visit. We look forward to seeing you again! Best, William Granata, General Manager, 518-374-9161

September 08, 2018

"Great service experience at Fuccillo VW of Schenectady"

- lnpurple77

I went to Fuccillo to have an inspection and some brake work done after another service center was unable to fix my problem. I dealt mostly with Ryan who was very helpful. They gave me a loaner for several days since they had to order parts. The only issue I had was that the inspection was not able to be completed since I did not have enough gas in my tank for things to reset themselves. I had to fill the tank and drive the car for 100 miles and go back to finish the inspection which I did. It only took about 15 minutes but I did have to go back a second time. Overall, I was very pleased.

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Recommend Dealer
Yes
Employees Worked With
Ryan, Donny, service.
Sep 11, 2018 -

Fuccillo Volkswagen of Schenectady responded

Thank you for this great feedback! We appreciate your honesty. I am happy you were pleased with your recent visit. We look forward to seeing you again! Best, William Granata, General Manager, 518-374-9161

September 08, 2018

"Outstanding people"

- BCLINK1969

Everything from making the appointment with briar Rose to cashing out after I was done was done very professional and briar Rose went above and beyond to help me my time constraints and the gentleman In-service was very professional and even pointed out that I need to do inspection which I had forgotten. Way togo vw Schanectady

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Recommend Dealer
Yes
Employees Worked With
Briar rose rock star
Jan 03, 2019 -

Fuccillo Volkswagen of Schenectady responded

Thank you for the 5-star rating! We are so happy you had such a great experience from beginning to end with our service department.

September 08, 2018

"Professional and courteous staff "

- CASINOQUEEN38

It was the day after Labor Day and very busy in service department. Don did an excellent job in d eating with customers and made every person feel important and comfy during the extra wait

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Recommend Dealer
Yes
Employees Worked With
Don in service
Jan 03, 2019 -

Fuccillo Volkswagen of Schenectady responded

Thank you for the 5-star rating! We are so happy you had such a great service visit with Don.

September 07, 2018

"Efficient service"

- Not Computer Savvy

Donald McLennan was personable and informative. The price tag was high, but they had a lot to do. I will be interested to see the new facilities when they are completed.

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Recommend Dealer
Yes
Employees Worked With
Donald McLennan
Jan 03, 2019 -

Fuccillo Volkswagen of Schenectady responded

Thank you for the great rating! We truly appreciate your honesty. We will be in our new building in a week or so! We look forward to seeing you during your next visit.

September 07, 2018

"20 K miles scheduled maintenance "

- PETERB3301

I had a scheduled appointment. The service tech processed me quickly. I waited for the car in the lounge, which was not air conditioned. It was a very warm day and I was there for an hour and a half.

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Recommend Dealer
Yes
Employees Worked With
I can't remember who I worked with.
Jan 03, 2019 -

Fuccillo Volkswagen of Schenectady responded

Thank you for the great rating! We appreciate your honesty and would like to apologize about our current building conditions - we will be in our new building in a week or so! We hope you are as excited as we are.

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