Dealer Reviews

Find the best dealership for you.

Service Reviews

Find good folks to fix your car.

Cars for Sale

Find the right car for you.

Car Recalls

Make sure your car is safe to drive.

Back

Fuccillo Volkswagen of Schenectady - Service Center

Schenectady, NY

4.6
495 Lifetime Reviews Review Dealership

495 Reviews of Fuccillo Volkswagen of Schenectady - Service Center

Sort by
August 25, 2018

"Excellent service. Timely repair "

- mitchpaurowski

Excellent service and timely repairs. Estimated wait time was accurate and the wait area was accommodating. I will highly recommend this dealership to my family and friends

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Beatriz Hernandez, Kevin Patel
Sep 10, 2018 -

Fuccillo Volkswagen of Schenectady responded

Thank you for this great review, I am so happy we were able to service your vehicle in a quick and efficient manner. We look forward to seeing you again. Best, William Granata, General Manager, 518-374-9161

August 25, 2018

"Tire Pressure Monitoring System"

- WMURRAY15

My 2016 VW Passat had a problem with the TPMS I got an appointment for the next day and the service writer got it in the shop very quickly The mechanic found a trouble code stored in the computer, cleared it and the service writer explained to me (in language I understood) how the system worked and I was out the door in less than an hour total time.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
I amnot good with names
Sep 08, 2018 -

Fuccillo Volkswagen of Schenectady responded

Thank you so much for this great feedback! I am so happy our Service Team was able to help you and get you in and out quickly! We look forward to seeing you again. Best, William Granata, General Manager, 518-374-9161

August 24, 2018

"great, service advisor Don right on ball."

- TSLAVIN18

I arrived for my 9:00am at 8:50am and Don Mclennan took me right away. He explained 40,000 check up and what needed to be checked and /or replace and tire rotation. They had us out in just under an hour. Everything was fine and I enjoyed talking with the salesman and women. Great people, you should be proud of your staff. Thanks Tom and Mona Slavin

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Don McLennan, Beatriz Hernandez
Aug 24, 2018 -

Fuccillo Volkswagen of Schenectady responded

Thank you for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we always look forward to working with you again in the future! Best, William Granata, General Manager, 518-374-9161

August 24, 2018

"Water leaking into storage area"

- P.T.LONERGAN

From heavy rains experienced during the end of July. Car kept over night, no loaner available. Found issue and returned car, warranty coverage resulting in no charge.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Don Mclennan
Sep 10, 2018 -

Fuccillo Volkswagen of Schenectady responded

Thank for you this great feedback, I am glad we were able to help you get your vehicle fixed under warranty! Best, William Granata, General Manager, 518-374-9161

August 23, 2018

"Service "

- MHART45

The staff were extremely helpful and efficient. At all times Josh kept me informed as to the progress on the work and explained the cost.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Josh M service manager
Sep 08, 2018 -

Fuccillo Volkswagen of Schenectady responded

Thank you for this great review! I am so happy Josh and our Service Team were so helpful and efficient during your recent visit. We look forward to seeing you again. Best, William Granata, General Manager, 518-374-9161

August 22, 2018

"It was all good. "

- SEROBERTS46

Everything was taken care of in a timely manner and there were regular phone contacts to keep me apprised of the status of the car repair.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Briar Rose, Don
Sep 08, 2018 -

Fuccillo Volkswagen of Schenectady responded

Thank you for this great review, I am so happy our Service Team was able to help you in a timely manner! Best, William Granata, General Manager, 518-374-9161

August 21, 2018

"Easy, quick service appointment"

- CBBRANCASI

I was in and out in an hour and very pleased with the service on my vehicle. Josh was professional, polite, easy to work with.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Josh
Sep 04, 2018 -

Fuccillo Volkswagen of Schenectady responded

I am so happy your recent service visit was quick and efficient! Thank you for sharing your feedback. We look forward to working with you again. Best, William Granata, General Manager, 518-374-9161

August 19, 2018

"Nice job"

- switchboss

Drove in on a Saturday morning with no appointment, I can't imagine a busier time. They took care of my need for a NYS inspection and oil change promptly after the 45 minute wait they correctly anticipated and informed me of before I signed the workorder. I lost a little VW cap that lived in the center of the wheel. They replaced it at my request. $29.20. Whoever stole the one off of my car must have know the price? Geesch.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Zabolcki
Sep 04, 2018 -

Fuccillo Volkswagen of Schenectady responded

Thank you for this great feedback! We truly cannot express how much we appreciate our Service Team. I am so happy we were able to take care of you and get you in and out so you could enjoy your Saturday! We look forward to seeing you again. Best, William Granata, General Manager, 518-374-9161

August 18, 2018

"Wonderful!"

- MR.LANTERMAN

Donny was fantastic! He took us back and showed us what needed to be done to our VW. He clearly explained every option for us and never tried to up-sell us with something we didn't need. We'll certainly be coming back to Don at Fuccillo VW for our future service needs on both of our VWs. Thank you!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Don in service
Sep 04, 2018 -

Fuccillo Volkswagen of Schenectady responded

Thank you for this wonderful feedback! I am so happy you have such a pleasant experience with Don and our Service Team. We look forward to seeing you again! Best, William Granata, General Manager, 518-374-9161

August 18, 2018

"Friendly service"

- Ayyedubs

Josh was polite from the moment I walked in the door. Our interaction was efficient and personable. The service was efficient. - they even put my registration sticker on for me.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Josh Misigla
Sep 04, 2018 -

Fuccillo Volkswagen of Schenectady responded

Thank you so much for this great review! I am so happy you had such a great experience with Josh and our service team. We appreciate them so much so we are so happy you do too! Best, William Granata, General Manager, 518-374-9161

481 - 490 of 495 results