I went to the Fuller Ford and wanted them to change out he airbags on my car due to a Ford Recall. I told the gentleman that since he was looking at the car, to perform a quick inspection (you know like the free ones you get at a Jiffy Lube) to make sure everything looked okay. I mentioned that I was hearing some slushing behind the A/C and wanted to know if I should be worried.
They kept my car for 2 days and then had the nerve to tell me that they'd completed the recall and that the inspection was going to be a $120! They never once mentioned it before, otherwise I would never have had them look at it. But wait, it gets better. As soon as I got back, they tried to tell me that I needed brakes (even though I had brand new brakes installed 3 months ago!) and that the guys at Firestone had put in the wrong coolant and that I need a coolant system flush and that they could do all that for me for just $2000, WHAT A RIP OFF! For the record, I took the car back to Firestone and lo and behold, they said it was just air in the system. They bled it (for free) and the slushing sound was gone. These guys are such crooks. I wish I had dash cam video to prove either their lying or their complete incompetence.
When I calmly told the service associate that I had not been informed of the $120 charge, he got all rude with me. I eventually told him that I would pay the $120 and dispute it with my CC company as they never had me sign an invoice estimate. This really got to him as he realized that he had messed up. He got extremely rude, and even tried to pin it back on me. However, I just stuck to my guns (about filing a dispute with the CC company) and he realized that he would likely lose. In the end, he tossed my keys to me and asked me to never come back.
These guys are crooks. I'm not even that mad about the $120 charge, it's the lies they told about the brakes and coolant system flush that really made me upset and furthers my distrust in Ford dealers.