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Fusion Autoplex

Houston, TX

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12 Reviews

8408 Highway 6 South

Houston, TX

77083

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12 Reviews of Fusion Autoplex

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November 02, 2017

"LEARN FROM MY MISTAKE, DEALERSHIP IS COMPLETE SCAM!!! "

- WorseExperience

Worse experience ever! Sold me a total loss vehicle & failed to disclose. Salesman are shady and can't be trusted. Fraudulent Business! STAY AWAY!!! This is my story . . . I purchased a pre-owned vehicle from Fusion Autoplex located on 8408 S. Texas 6, Houston TX 77083. This was my first experience purchasing a car on my own and I admit I was naive. Upon entering this dealership, I was greeted by a man named Jessie. I informed him of my budget ($10,000) and he began to explain he had the perfect vehicle for me, but it was at his house. About 30 minutes later, someone arrives with the car from his house and he begins to say all the great things about this car. Jessie sensed my uneasiness and passed me along to a man named Adam Okur (Sales Manager) who attempted to pursade me further. I was overwhelmed by all the information they were giving me and felt uncomfortable. I explained I needed time to think and would contact them if I chose to purchase the car. I got a phone call from Jessie two days in a row. The third day, I decided to check out another dealership. Jessie called again. He began questioning me about what I wanted to do and where I was at. I answered every question cluelessly and told him I was at Cowboys Automotive. He explained he knows who they are and they are 'bad business'. I began feeling like Jessie was looking out for me and was wanting to help me due to the fact I told him, I had never purchased a car and was not sure how to go about the process, little did I know he was taking complete advantage of me. He convinced me to go back to his dealership and that he would 'take care of me' and I believed him. Later that day, I ended up purchasing the vehicle in $8,000 cash money because that was the only form Jessie was willing to take. He promised to put tints on the car, give me a free oil change, 75 months manufacture warranty and a keyless entry remote which ended up all being lies. I drove home in my new car, a 2014 Hyundai Sonata with 54,690 miles! I felt like my parents would be proud of me for doing this on my own . . . I was wrong. The next day, I attempted to put insurance on the vehicle to find out it was a total loss car. After speaking with 3 different salesman, no one disclosed this information. I was told the title was clean and was shown car facts to confirm this fact. My dad and I went back to the dealership to get a refund and after 2 hours of debating, Adam agreed to refund $8,365 of the $9,000 I spent. He deducted $637 for the license and registration he said was already purchased. He printed the refund contract and we both signed it. I arrived the next day with my dad to pick up my check. Adam asked for the refund contract to go and cut my check. Minutes later, he returned empty handed. He explained that the deal was off and a refund would no longer be given because he checked and the title is in fact clean. I was shocked. I could not believe that someone would stoop so low as to shred a document and be that shady. Immediately I began to cry and had to step out to get myself together. My dad stayed and talked to three different salesman, one of whom told me 'we don't take cars back because you changed your mind' and another who said "I will be willing to do you a favor and buy the car back for $5,000". My dad suggested we leave and just wait for the title in the mail which is what I am currently waiting on. Three days ago, I got an appraisal on the car and discovered it is worth $1,000. Needless to say, I was played. I am a firm believer in what is done in the dark will always come to light. This dealership took my kindness for weakness and played on my lack of knowledge. I trusted every word they spoke which resulted in my signing documents, without reading each document thoroughly. I have lost every dollar I had saved for over 3 years. As an unemployed college student, this is not an easy lose. To end this with a cherry on top, the check engine light came on today and now I am worried the car will no longer be working. Not only will I be out $9,000 but I may no longer have a working vehicle. I am hoping for the best and grateful that I was able to learn throughout this entire experience. Even though this was a loss, I was still able to gain. I gained knowledge and expertise in car shopping. I gained discernment and patience in knowing not to just trust what someone says but do my own research and understand my rights. I gained faith in knowing that no matter what, all things will work out for my greater good and those who profit off of hurting others will never prosper. I may not be the first person to have a bad experience with this dealership but I hope to be the last. My goal is to bring awareness to this fraudulent business, deter others from making the same mistake and ultimately getting a full refund that was once agreed upon.

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Recommend Dealer
No
Employees Worked With
Jessie, Adam
August 17, 2017

"Ultimate experience"

- ZuluQueen

If you're looking high quality service then this is the dealership to go to! From the moment I walked through the doors, there was a friendly greeter who immediately directed me to a salesperson. There was absolutely NO waiting time! The salesperson did not give up, he worked with me until I found EXACTLY what I was looking for. This was my first visit and I left the dealership in my new car. I was very pleased!

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Recommend Dealer
Yes
Employees Worked With
Lamin
August 16, 2017

"Great experience"

- Mathews

Thank you Ernesto,Ali and Timmy Best experience ever buying a car..car was clean and ready to go..thanks Ernesto for keeping your word..price was firm and no surprises. This is the best used car dealership..five star

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Recommend Dealer
Yes
Employees Worked With
Ernesto
August 12, 2017

"Great buy"

- bmnabulsi

I bought 2 cars from Ali on the same day, i was treated great and was given the facts up front. I was in and out and all financing done in a very short time. Great place, great people, and great service Bassam Nabulsi

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Recommend Dealer
Yes
Employees Worked With
Ali Shrouf & Timmy Rifai
August 12, 2017

"Great and helpful employees "

- Abdallah

When I went to the dealership I felt welcome and they were friendly, they gave me advice about which car suits my needs they also helped with the financing and whenever I needed something after the purchase they were there to help me gladly, am so glad that I bought my car from them

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Recommend Dealer
Yes
Employees Worked With
Ali
August 12, 2017

"The best dealer and people to do business "

- Davidt

I went to too many dealerships none was good till some one recommended fusion autoblex for me yes and yes they are the best in this business very honest perfect cars good price and the b st of all customer service,,, I bought my Infiniti QX56 Ali helped me ,, good price found me a good bank with low interest rate ,, they have it all done ,, my family and me are so happy

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Recommend Dealer
Yes
Employees Worked With
Ali
August 12, 2017

"GREAT CAR GREAT PLACE, VERY FAIR PROPLE"

- bmwlover

FIRST TIME BUYING A CAR WITH SUCH A PLEASANT EXPERIENCE, ERNESTO WAS A GREAT SALESMAN, THE CAR WAS AS DESCRIBED ON LINE, THE FINANCE RATE WAS VERY LOW. I LOVE MY NEW BMW

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Recommend Dealer
Yes
Employees Worked With
ERNISTO, TIMY
May 01, 2017

"Sold LEMON car with 3 transmission recalls"

- Lemon Mitsubishi

Something is very "fishy" with this dealership. Sold me a 2015 Mitsubishi Outlander Sport with 22,500 miles on it. I drove 40 miles to get there...I thought I was getting a good deal....Surprise! IT WAS A LEMON!!! this car has 3 transmission recalls and needed alignment. Per Carfax, Fusion bought it from Gillman and now Gillman quit selling Mitsubishi...I do not want this car! Now I am stuck with it!!! The fact that the tires were low when I went for test drive, should have been a BIG RED FLAG!!! DO NOT BUY from this dealership...the GM told me they make money with their "expensive"cars, which were inside in the dealership...If I was going to buy an expensive car, I will not use this small independent dealership... who does not provide any warranty....also, their auto shop is two blocks away and also, very unprofessional, suspicious... Warning, DO NOT BUY MITSUBISHI cars, only 2 dealerships in Houston, I think they are going out of business....

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Recommend Dealer
No
Employees Worked With
Ernesto
July 22, 2016

"Terrible, inexperienced, and unethical sales person "

- sawchuk22

Poor experience contacted them to buy a car remotely. Ernesto the online sales person and I agreed upon purchasing the car for 500 above what they paid and said he would send me their documents showing what they paid for the car. Wanted to confirm with my SO. Upon calling back and agreeing on the price pending paperwork he stated he would not show the form unless I agreed to pay more. Said I should trust him and that he was only making 101 dollars on the sale and then a little later stated he was only making 163 dollars on the sale. Not only was this a bad experience but their sales person cannot even keep his number together. Do not shop here.

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Recommend Dealer
No
Employees Worked With
Ernesto
May 05, 2015

"everyone Very Helpful,"

- lilly2020

Yes 5 stars all the way... i was alil nervous going , but once at dealership I felt very comfortable ... I traded in my car , left with a beautiful LEXUS!!! Thanks ...

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Recommend Dealer
Yes
Employees Worked With
Karina set my app. for test drive, Joseph Took me on test drive, & timmy got me a great Price & Bank
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