Future Nissan of Roseville

Great salesman From the moment we stepped on the lot Hector Murillo was friendly & greeted us with a great smile, making us feel welcome. Definitely not the typical From the moment we stepped on the lot Hector Murillo was friendly & greeted us with a great smile, making us feel welcome. Definitely not the typical overbearing car salesman everyone dreads. As helpful as possible & very knowledgeable of his inventory. He made it seem like he was there to make sure you got the vehicle you wanted any way possible while not being pushy, allowing you to be in control. The next time we look for a vehicle, without a doubt this will be the first place we look for what we want. More

My Dream Car The Robert Krupp was genuine and honest in helping me find my Nissan Juke in what I wanted; sun moon roof, cd player with navigation controls that can The Robert Krupp was genuine and honest in helping me find my Nissan Juke in what I wanted; sun moon roof, cd player with navigation controls that can also link up to my phone when their was a call or text message. Back up cameras that allow me to see obstruction in my path and xm radio. He not only helped me find the perfect car but also helped me back home and making sure all my possessions were transferred over to my new vehicle. Later on, I realized I forgotten a few items (dress shoes for church and my Christian CD) that were unique gifts from my grandmother. I called, but Robert was gone for the week. I explained my dilemma to the front desk and they said they understood and will have my belongings on hold for me when I arrive to pick them up. I was so grateful that I had to write this lengthy comment. Thank you Future Nissan for your help and service. More

New car experience We drove into the customer parking. We were greeted by Roy Prasad. A smile we took home along with our new car. We came to future Nissan to look at a We drove into the customer parking. We were greeted by Roy Prasad. A smile we took home along with our new car. We came to future Nissan to look at a used car.. Roy educated us on the new Nissan Sentra.. He was able to give us all the information needed to make a solid decision. We bought our new 2016 Sentra . We felt like family at future Nissan because of Roy and the staff who offered water without us asking. The best service I've ever have experienced More

sales men Will and Alex were great. Would definitely buy a car from them again. Will worked very hard to make sure I was happy with my purchase. Will and Alex were great. Would definitely buy a car from them again. Will worked very hard to make sure I was happy with my purchase. More

I love Future nissan I've bought 4 cars at Future Nissan Roseville and I love the Customer service, I won't ship anywhere else. Thank you Nissan for great Service througho I've bought 4 cars at Future Nissan Roseville and I love the Customer service, I won't ship anywhere else. Thank you Nissan for great Service throughout the years. More

Great experience My experience with Roy prasad was very good no pressure- he help me find car and got me good deal o would recommend my friends and family My experience with Roy prasad was very good no pressure- he help me find car and got me good deal o would recommend my friends and family More

Amazing customer service!! A huge thank you to Thomas DesRosier for getting me in my new car. The process was smooth and he even picked me up at home when I said I needed a rid A huge thank you to Thomas DesRosier for getting me in my new car. The process was smooth and he even picked me up at home when I said I needed a ride to the dealership. The entire process was smooth and stress free. If you're looking for a salesman who will make your buying experience something you'll remember go see Thomas!! -Jeff D. Roseville, CA More

Worst Car Buying Experience! I purchased a used vehicle from this dealership on June 18, 2016. The sales guy, Chris was incredibly pushy and even lied to me. I asked why the brake I purchased a used vehicle from this dealership on June 18, 2016. The sales guy, Chris was incredibly pushy and even lied to me. I asked why the brakes were making noises and I was told the brakes were just replaced but that was not on the carfax they provided me. After having my husband look at the car, we went ahead with the purchase. The finance department is horrible! The vehicle was purchased on 6/18. They didn't solidify financing until 7/15 and that's only because I had to continuously call and ask questions. Frank is the absolute worse finance person I've ever experienced. Fist, he was incredibly pushy and kept trying to force us to purchase the extended warranty on the vehicle. He kept saying, "I'm going to restructure the deal and you'll end up paying less." I told him several times that without a solid number of what the restructuring would be, I couldn't commit to the warranty and higher payment.As I suspected, the didn't restructure anything and tried to get me and my husband to commit to a higher payment and the warranty with the promise he'd re-work the deal knowing he couldn't do it. I had to keep calling to check the status of my financing. I kept emailing Frank the requested documents only to be told that he sent them off but the bank never received them. I ended up working directly with the bank to finalize my financing because Frank didn't after almost an entire month. If I called and he wasn't available, no one else seemed to know what was going on. It's now July 20th and my trade in STILL hasn't been paid off despite the fact that they received funding well over a week ago. All they do is make empty promises they can't keep and continue to blatantly lie to you just to close the sale. The receptionist seems to always have an attitude if and when they finally answer the phone. This place is horrible. Give your business to someone else! The lack of professionalism, customer service, and pleasure we should have received during our buying experience there is absolutely unacceptable. More

"Exceptional Service" I received exceptional service the moment I walked into Future Nissan of Roseville. The person who greeted me, Frank Bravo, went above and beyond m I received exceptional service the moment I walked into Future Nissan of Roseville. The person who greeted me, Frank Bravo, went above and beyond my expectations as a sales agent. He truly listened and acknowledged my needs in a vehicle and did not sway from my priorities in accomplishing my goals. Frank's professional expertise and courteous customer service skills were an added bonus and an unexpected delight. I also had the privilege of working with the Leasing Manager, Devon. My overall impression with his efficiency and integrity will keep me returning to this dealership for years to come. I love my new car!!! More

Looks like cheated I went to buy Nissan Pathfinder S to Roseville and liked Pathfinder SV a best option for me. The only big mistake I made was not to check their websit I went to buy Nissan Pathfinder S to Roseville and liked Pathfinder SV a best option for me. The only big mistake I made was not to check their website before going there. They sold me the car on a very higher price. Almost $5000 higher as compare to what they had posted on their website. Looks like I have been cheated by them. I will try to complaint everywhere about this dealership and won't recommend anybody to buy a Vehicle from them. More