GMC of Rochester

My wife and I were looking for a used SUV for the past few weeks, and had seen a 2017 Buick Enclave in the lot. We spoke with Enrique about the vehicle, and explained why we needed an SUV. We went back a few weeks, and had seen a 2017 Buick Enclave in the lot. We spoke with Enrique about the vehicle, and explained why we needed an SUV. We went back a few days later to test drive the Enclave, and they had the vehicle ready for me to drive. We decided to buy the vehicle, and worked with Enrique. He was extremely attentive, and answered all of our questions. He walked us through the process and was very patient with us. They were very busy that day, but I never felt hurried or pressured by anyone there. Enrique is a great salesman and even a better person. I felt like we were working with a friend and not just a sales person. Their entire staff is wonderful. We also spoke with Tyler, and and then Jeremy handled the finance side of the deal. This was by far the best car buying experience that Shelley and I have ever had. Thank you, Enrique, Tyler, and Jeremy. Brent, you have an amazing crew over there! FYI, I am usually a Mercury/Ford guy, but this dealership has changed my mind. More

Worked with Celeste. She was sweet and good at her job. She helped me get into my new pathfinder and trading in my titan. Great experience again! She helped me get into my new pathfinder and trading in my titan. Great experience again! More

Very poor customer service in the shop and warranty work I called 3 times before I could talk with someone about my vehicle They were supposed to call me back and didn't I had to make another call to them I called 3 times before I could talk with someone about my vehicle They were supposed to call me back and didn't I had to make another call to them Do not do business here They don't care I picked up my vehicle and went elsewhere for the warranty work Patrick didn't want to give me the keys More

Another great experience met with Al Boysen to talk about options for a new lease. He was well prepared, listened to what I wanted, and helped me find the perfect new car. C met with Al Boysen to talk about options for a new lease. He was well prepared, listened to what I wanted, and helped me find the perfect new car. Cody Livingood made paperwork a breeze. A great experience. More

Purchase of a new car Austin was great to work with. He explained everything and answered all our questions. He made buying a new vehicle a pleasant experience. Very helpfu Austin was great to work with. He explained everything and answered all our questions. He made buying a new vehicle a pleasant experience. Very helpful. More

Bought a Lacrosse We wanted something newer than our 2008 Lucerne. We decided on a "new" (4100 miles) never sold Lacrosse. Being a couple years old the dealer gave u We wanted something newer than our 2008 Lucerne. We decided on a "new" (4100 miles) never sold Lacrosse. Being a couple years old the dealer gave us reasonable discounts. Their offer for a trade-in of the 2008 Lucerne was at least in the KBB range for this vehicle and condition but was in the bottom half oif that range. I wound up selling the Lucerne private party. Another discount was to take a loan on the car, after the down payment. The loan can be repaid after six months so I signed up for the loan. Salesman Boysen was very helpful and patient throughout the sales process. More

Pleasant experience with no pressure. Al B was great to work with. He explained everything and answered all our questions. He made buying a new vehicle a pleasant experience. Thank you Al Al B was great to work with. He explained everything and answered all our questions. He made buying a new vehicle a pleasant experience. Thank you Al. Cody also was great to work with and again no pressure. More

great staff to work with I had a very good experience dealing with the sales staff and other personal along the way, the only things that I have anything negative to say was I I had a very good experience dealing with the sales staff and other personal along the way, the only things that I have anything negative to say was I left with a bone dry empty gas tank and the vehicle did not get washed before I took off. More

Bad experience After being with Nissan for over 13 years we changed to Jeep mainly because of the salesman and the way I was treated. He constantly talked to my hus After being with Nissan for over 13 years we changed to Jeep mainly because of the salesman and the way I was treated. He constantly talked to my husband even tho it was going to be my car. We were test diving the vehicle and he had to drive me out of the lot and to a back road to explain how to DRIVE the car and constantly talked to me as if I was a senile old woman. As long as this gentlemen works for Nissan I will would never buy from Lupient again. More

No hassle purchasing The whole buying process was simple and efficient from beginning to end. No surprises feel like they worked with me. Would recommend this dealership t The whole buying process was simple and efficient from beginning to end. No surprises feel like they worked with me. Would recommend this dealership to anyone. I will be back again. More