GMC of Rochester

Very poor customer service in the shop and warranty work I called 3 times before I could talk with someone about my vehicle They were supposed to call me back and didn't I had to make another call to them I called 3 times before I could talk with someone about my vehicle They were supposed to call me back and didn't I had to make another call to them Do not do business here They don't care I picked up my vehicle and went elsewhere for the warranty work Patrick didn't want to give me the keys More

Another great experience met with Al Boysen to talk about options for a new lease. He was well prepared, listened to what I wanted, and helped me find the perfect new car. C met with Al Boysen to talk about options for a new lease. He was well prepared, listened to what I wanted, and helped me find the perfect new car. Cody Livingood made paperwork a breeze. A great experience. More

Purchase of a new car Austin was great to work with. He explained everything and answered all our questions. He made buying a new vehicle a pleasant experience. Very helpfu Austin was great to work with. He explained everything and answered all our questions. He made buying a new vehicle a pleasant experience. Very helpful. More

Bought a Lacrosse We wanted something newer than our 2008 Lucerne. We decided on a "new" (4100 miles) never sold Lacrosse. Being a couple years old the dealer gave u We wanted something newer than our 2008 Lucerne. We decided on a "new" (4100 miles) never sold Lacrosse. Being a couple years old the dealer gave us reasonable discounts. Their offer for a trade-in of the 2008 Lucerne was at least in the KBB range for this vehicle and condition but was in the bottom half oif that range. I wound up selling the Lucerne private party. Another discount was to take a loan on the car, after the down payment. The loan can be repaid after six months so I signed up for the loan. Salesman Boysen was very helpful and patient throughout the sales process. More

Pleasant experience with no pressure. Al B was great to work with. He explained everything and answered all our questions. He made buying a new vehicle a pleasant experience. Thank you Al Al B was great to work with. He explained everything and answered all our questions. He made buying a new vehicle a pleasant experience. Thank you Al. Cody also was great to work with and again no pressure. More

great staff to work with I had a very good experience dealing with the sales staff and other personal along the way, the only things that I have anything negative to say was I I had a very good experience dealing with the sales staff and other personal along the way, the only things that I have anything negative to say was I left with a bone dry empty gas tank and the vehicle did not get washed before I took off. More

Bad experience After being with Nissan for over 13 years we changed to Jeep mainly because of the salesman and the way I was treated. He constantly talked to my hus After being with Nissan for over 13 years we changed to Jeep mainly because of the salesman and the way I was treated. He constantly talked to my husband even tho it was going to be my car. We were test diving the vehicle and he had to drive me out of the lot and to a back road to explain how to DRIVE the car and constantly talked to me as if I was a senile old woman. As long as this gentlemen works for Nissan I will would never buy from Lupient again. More

No hassle purchasing The whole buying process was simple and efficient from beginning to end. No surprises feel like they worked with me. Would recommend this dealership t The whole buying process was simple and efficient from beginning to end. No surprises feel like they worked with me. Would recommend this dealership to anyone. I will be back again. More

All the employees were very nice, respectful & professional From the minute we walked into the dealership, Mo who became our salesmen was eager and willing to help us. He was very respectful of our time and kn From the minute we walked into the dealership, Mo who became our salesmen was eager and willing to help us. He was very respectful of our time and knew what to do to help us. Mo seems very young, however he is very professional, mature and a gentlemen! While on test drives he was very knowledgeable about the car and was able to show us the features and benefits. Mo was great to do business with. He has good communication skills along with good follow-up. We enjoyed working with Mo, as he has a nice personality and also a sense of humor. He also offered to help us in the future with our questions. Thanks and keep smiling Mo! More

Great service Completely professional and knowledgeable staff. Friendly family environment. I highly recommend Austin Stoddard in Rochester,he's an asset to the com Completely professional and knowledgeable staff. Friendly family environment. I highly recommend Austin Stoddard in Rochester,he's an asset to the community. The next time I buy a vehicle I will go to Lupient. More