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GMC of Watertown
Watertown, CT
52 Reviews
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Showing 52 reviews
June 11, 2025
I routinely bring my GMC truck for service to GMC of Watertown and either Jeff or Ian always checks me in quickly and helps out in any way possible. They are definitely customer service oriented, willi Watertown and either Jeff or Ian always checks me in quickly and helps out in any way possible. They are definitely customer service oriented, willing to help each and every time. One time I had to remove my plow in order to get my truck serviced and they accommodated me so I didn't have to reschedule my service. These guys have been there for YEARS, indicating that they are a good company to work for... I like the consistency with the service department and the fact that they are very knowledgable about their vehicles. Reasonable pricing, excellent service; fantastic communication(s) they are 100% legit. Again, always willing to help and won't waste your time; I will only go here to service my truck - don't forget to ask if you have any points that you can use toward your bill! Whenever I have to go upstairs to buy parts, get a key made, or get my paint color code, the parts dept. guys are also on the ball, knowledgable, and very helpful. Thanks again. More
by MEMA
Employees Worked With
Jeff
March 16, 2025
Had an Amazing experience. I had inquired about a truck online. I got a quick response and set up a test drive. Nick, Joe and Jerry were awesome. Nick was really easy to get a I had inquired about a truck online. I got a quick response and set up a test drive. Nick, Joe and Jerry were awesome. Nick was really easy to get along with and was not pushy at all on the sale. Joe worked some better numbers than what I had expected, and Jerry did a great job finishing up all the paperwork explaining each page and signature He made me feel like I was sitting with a relative. Everyone I encountered made me feel like new friend not just another sale. I have been recommending this dealership to everyone that asks about my new Ford truck. Thank you again, Nick, Joe and Jerry !! More
by tom.tgifitness
Employees Worked With
Stephen Zehring, Matt Burkes
February 26, 2025
The service work on the vehicle was complete, included oil change and fuel injection service work. The tasks were completed, like any other dealership you go to, you pay more than you should for the work oil change and fuel injection service work. The tasks were completed, like any other dealership you go to, you pay more than you should for the work but that won't change no matter where you go. More
by littlejd813
Employees Worked With
Bryan LaCouture
October 03, 2024
i had the worst experience with this dealership. i have taken my suv here for years (5 total) to get serviced and repairs. this last experience was by far the worst. the service department was rude i have taken my suv here for years (5 total) to get serviced and repairs. this last experience was by far the worst. the service department was rude to both myself and my father at the time of drop off and pick up. they were not busy so there is no excuse. i had to still pay $200 for them to tell me what i already knew was wrong with the car. i will NEVER go back to this dealership for any type of service or ever buy another car there. which i am in the process of buying a new car and they will not get my business. do not take your vehicle to get serviced here. it's the worst place. More
by lidiaverdura
Employees Worked With
Jeff Palomba
July 18, 2024
I went to Watertown GMC as I was looking for a newer and safer vehicle shortly after my son was born. I looked at several vehicles here, of which for one reason or another was not exactly what I was look safer vehicle shortly after my son was born. I looked at several vehicles here, of which for one reason or another was not exactly what I was looking for in my search. Nick (sales rep) continued to follow up with me with potential options, on 6/21 he informed me of an Acadia that had just come in off a lease at their Danbury location. The vehicle was brought to the Watertown location on 6/22, and I went down to see it. First thing I found upon reviewing it was that the rear passenger door had visible damage, not from an accident, but in need of repair and repaint/blending. I was assured the issue would be dealt with by the reconditioning process. Overall I liked the setup and color of the vehicle, but had concern with the potential quality & outcome of the body work. After having some hesitation around the damaged door, Nick had Kyle (the General Manager i believe) come out to talk to me. I was assured by him that he had the utmost confidence in the body shop they use in Watertown and that the work would be done properly and that I would be happy with the outcome. He also proceeded to mention, that if there was no deposit on the vehicle it would go back to the Danbury location, which meant it would go to that local body shop for repair, not the one in Watertown. After some discussion with my wife, I opted to put the deposit on the vehicle, with the stipulation that the deposit was refundable, largely due to earlier concerns expressed about how the body work would come out. Upon leaving I was told they would be calling the body shop first thing Monday morning, based on this discussion I was under the impression the repair should only take a few days or maybe a week if the body shop was backed up as summer time can be a bit busier i was told. I waited until Friday 6/28, at which point after hearing no updates I reached out to Nick to inquire about the status. I was told it was at the shop and it would be back either end of next week or early the following week, that time frame meaning Friday 7/5 or Monday 7/8. 7/5 and 7/8 passed with no updates. Finally after hearing nothing for days, I again reached out to Nick on 7/11 to get the status via text, when he called back I was told the vehicle is being repaired in Danbury not Watertown, they had been trying to get an update all week but couldn't get a reply from the service department. He did admit at that point time they did not know the ETA of the vehicle to be returned back to Watertown. As it has been almost 3 weeks since I gave them my deposit, I ended up pulling my deposit at this point. To their credit, Nick did acknowledge he failed to properly communicate with me, and Kyle did call me the following day to apologize and when the vehicle did come back they did offer me the opportunity to look at it. However, i did not feel comfortable spending over $30,000 on a vehicle here because i was planning to add both the paint protection (due the nature of the repair) as well as their extended warranty plan, and felt if this was the level of service i was going to be offered before buying the vehicle that i was less than confident it would be better after i had shelled out the money. Upon searching Autotrader a few days later, i found the same vehicle listed, for $300 less then the agreed upon sales price we had agreed to, which furthered the disappointment after trying to to negotiate the price lower being told they were already at rock bottom. At any rate, I am looking at other vehicles at this point and as much as I liked that particular one, I will not be purchasing it or going back to GMC Watertown anytime in the near future, if at any point. More
by svt_cobra_96
Employees Worked With
Nick & Kyle
May 26, 2024
As a longtime customer of Buick GMC of Watertown, I can attest to the excellent service they offer to both people interested in buying a vehicle as well as the treatment I receive from the service departme attest to the excellent service they offer to both people interested in buying a vehicle as well as the treatment I receive from the service department. More
by Ross Spiegel
Employees Worked With
Jeff Palumbo, Matt Burkes
May 02, 2024
Not happy at all. Spent over 7000 the past 2.5 months for me moms 2012 Terrain. First they 'Cleaned the fuel injectors in Jan. And got my wife to spend an extra 2000.0 Spent over 7000 the past 2.5 months for me moms 2012 Terrain. First they 'Cleaned the fuel injectors in Jan. And got my wife to spend an extra 2000.00 on 'suggested' work. Mom's car broke down in April. Codes stated it could be a bad spark plug. They diagnosed, for over 450.00, that fee injectors were needed. Then, at the end, they said the spark plug was bad, so an extra 300.00. I told them about the spark plug issue. Spent over 7,000.00 in 2 1/2 months. Terrible.. We'll never go there again. How are you accrediting them? Never sent service estimates, is that the norm? More
by Ed1102@yahoo.com
Employees Worked With
Jeff
