GMC of Watertown - Service Center

Jeff, the service manager, was very efficient, very knowledgeable, I personally love my Buick envision I love their service department, and that is why we/ I keep purchasing a Buick automobile… knowledgeable, I personally love my Buick envision I love their service department, and that is why we/ I keep purchasing a Buick automobile… More

Either your mechanic or detailer stepped on my after market side skirt drivers side and cracked it and didn't mention a word about it so I discovered this a few days after picking up my vehicle. market side skirt drivers side and cracked it and didn't mention a word about it so I discovered this a few days after picking up my vehicle. More

the service managers are knowledgeable and do not push unnecessary service on customers. they explain the. costs in advance and are done when they say they will be unnecessary service on customers. they explain the. costs in advance and are done when they say they will be More

Horrible Service Department (again!) There was some mix-up with trying to schedule an appointment due to lack of communication (part needed to be painted ahead of time), so appointment wa There was some mix-up with trying to schedule an appointment due to lack of communication (part needed to be painted ahead of time), so appointment was pushed back a week. Part was also pre-paid for. Upon arrival of appointment, was told it would take an hour total. It ended up taking almost 2 hours because part wasn't painted when my appt was rescheduled precisely for this reason, so I had to wait and was not updated as to why it was taking so long while in the waiting room. Then when I got the bill, it was more than what I was told over the phone when making the appointment (had to pay more than quoted for paint and also labor charge was not communicated ahead of time). Then I noticed the shoddy paint job that was done upon arriving home. I was too angry and exhausted to care enough to call back and have no interested in wasting my time once again. I'll just deal with it. More

Poor Service Center!! I unfortunately, have had numerous "poor service" situations over the course of the last 6-7 years with this dealership. Their sales team/people are I unfortunately, have had numerous "poor service" situations over the course of the last 6-7 years with this dealership. Their sales team/people are great as are the service folks. However, the actual service and time for the service, like a "simple" oil change, takes them almost every single time with 2 separate vehicles over an hour and half. This is totally unacceptable when you have other plans for the day and you just - sit and sit and sit in their waiting area for them to release your vehicle. I believe in loyalty and customer service. I have been loyal to this dealership for YEARS....all the way back to when it was Saturn. So I believe that you should also be loyal to their service team. I could go to Jiffy Lube and be done in 20 minutes. Instead, I choose to go to them instead and I wait over 90 minutes for an oil change?!?!?! I won't get into the issue that we experienced when we took delivery on a brand new Encore that had a popped plastic clip for the quarter panel.... More

A/C failure Excellent and professional customer service. A/C system leak could not be found. Recalls and routine servicing completed without issues. Brake repair Excellent and professional customer service. A/C system leak could not be found. Recalls and routine servicing completed without issues. Brake repair (Choppy rotors) repaired under warranty. All in all, excellent experience. I anticipate a return visit to repair/replace A/C unit. More

Oil Leak and multiple other problems Good diagnostics. Very thorough. Sent me photos of incidental damage found while investigating another problem. My GMC Terrain runs like brand new. Good diagnostics. Very thorough. Sent me photos of incidental damage found while investigating another problem. My GMC Terrain runs like brand new. Mechanic seemed to do a very good job compared to the Mom-and-Pop shop mechanics I've used. He was able to adjust the transmission so there is no lag when gears change during acceleration. Had never had anyone else find the problem and suggest this fix. Jeff, service rep, was very forthright and explained all the issues. My out of pocket cost was approximately $2500 plus there was warrantee covered work as well. So relieved I had a loaner car because it was in for repair for a week. I would suggest they always supply loaner cars. I loved the loaner so much (Acadia SLT) that I am considering getting this vehicle next. More

Great service Jeff was able to get me an appointment right away and supply me with a loaner for the afternoon so I could get back to work. By the end of the day, m Jeff was able to get me an appointment right away and supply me with a loaner for the afternoon so I could get back to work. By the end of the day, my car was fixed and I was on my way. Perfect. More

Problem Solved The service department was very accommodating and the technician, who solved my electrical problem was very knowledgeable. The technician solved a com The service department was very accommodating and the technician, who solved my electrical problem was very knowledgeable. The technician solved a complex electrical problem regarding the computer, sensors and the programming. More

As usual they did an excellent job. Sales or Service the personnel always do an excellent job. The professionalism, friendliness, and quality of work are exemplary. I have no hesitatio Sales or Service the personnel always do an excellent job. The professionalism, friendliness, and quality of work are exemplary. I have no hesitation in recommending this dealership. More