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GOScH Ford Escondido

4.2

71 Lifetime Reviews

1717 Auto Park Way, Escondido, California 92029
Call (760) 745-3361

Top Reviewed Employees

Greg Michaelson, Sales Manager, GOScH Ford Escondido

Greg Michaelson

Sales Manager
4.6
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Tony Fodor, General Manager, GOScH Ford Escondido

Tony Fodor

General Manager
3.4
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

Latest Reviews

May 14, 2018

"Service Department is AWFUL"

- Sdanbury

I am rating Ford of Escondido (1) star but would give 0 stars if they would allow. Service Department is absolutely terrible. I have never written a review (good/bad) before, but due to these circumstances I felt like I needed too. I purchased a new F-350 diesel truck on 1/30/18. There was a scratch on the mirror when I bought it, it was noted and I informed them that I would replace at its first service. I had an appointment and took my truck in for its 1st service (purchased Maintenance Plan,) the mirror replacement (under contract,) and a Tire Pressure Sensor error. To make a very long story short, service was AWFUL, I had to call in everyday to find out why my truck was not done, was given a different story every day. By Thursday I was fed up and I spoke to the Service Director, Shon Craft. I again, told them the several different stories that I was receiving, the last in which, they had to order a part that would not be available until the following Tuesday. He was very rude, not helpful at all, mentioned that there was a part in Costa Mesa, but they had already ordered the part so too bad. I told him I would pick it up and he refused. This man should not be in any position to be a manager, as he did absolutely nothing to help rectify the situation. After a very frustrating call, I asked him to call me with an update tomorrow, he had the nerve to tell me “no” he would call me when the part arrived. I reported the dealership to Ford Motor Company and filed a case. The representative could not believe what the dealership had put me through. She said that the case was filed and that a manager would contact me, to date, no one has called. I picked my truck up today to find the mirror was not replaced and notes said “No blemishes Found noted, Blem Walk Around” by Anthony Moccia. I also contacted the general manager, Josh Irvine, and nicely left him a message regarding some of the Service Departments issues and never received a call back. I could go on and on with additional situations that the Service Department has put me through, but I won’t. I am ONLY writing this for the people (the everyday consumer,) save yourself the nightmare and go ANYWHERE else. A formal complaint will be filed with BBB as well.

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Employees Worked With

Shon Craft and Josh Irvine

January 09, 2018

"Outstanding, honest and friendliest Auto dealership."

- Ed’s

This was quite honestly the most pleasant Auto dealership I have ever been to. From Sean the salesman to Phillip the sales manager to Robert from Finance dept. They all went out of their way to ensure that I received the best deal and that I was content with the level of service. Sean and Phillip even followed up subsequent to the sale, to make sure I was satisfied. This experience has made me a return customer to Escondido Ford. Thank you. Edgar Diaz

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Employees Worked With

Greg Michaelson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Sean sweeny-sales....Phillip-sales Manager..Robert Finance

January 03, 2018

"Excellent"

- Johnti683

Mehdi was great and Phillipe made me feel comfortable during the sales process. This is your requirement for volume and adds no value to may assessment of your facility.

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Employees Worked With

Mehdi, Phillipe Horn

Photos

GOScH Ford Escondido, Escondido, CA, 92029