Gainesville Chrysler Dodge Jeep RAM - Service Center

Brought 2011 Dakota truck in for Blend Door replacement to fix defroster. Required dash removal for a Total bill of $999.80. Picked up truck on Thursday & drove 20 miles home on SR 26 (60 mph). Friday went to fix defroster. Required dash removal for a Total bill of $999.80. Picked up truck on Thursday & drove 20 miles home on SR 26 (60 mph). Friday went to Melrose about 4 miles away, started to return home and STEERING FAILED coming out of restaurant driveway. Had truck towed back to GNV Service for $165 tow fee, plus $186 diagnostic fee. Truck ready on Monday when they told me that Service Technician FAILED TO RECONNECT STEERING ROD. This absolutely stunned me. If this had happened on the highway, it could have been FATAL. The dealership refunded my diagnostic fee and didn't charge me to reconnect the steering rod. How should I rate the service? They did fix my defroster problem, but the mistake with the steering was serious and still has me shaken. I have not contacted the Service Manager yet. Should the technician lose his job? If I had died in a crash, or taken someone else's life in a crash, would the dealership be liable? Would the accident investigator be able to determine the cause of the crash? I don't know what to do yet. More

I have been a customer of this dealership for just a couple years. The service department is excellent. Everyone at the dealership strives to provide the ultimate in customer experience. My service advi couple years. The service department is excellent. Everyone at the dealership strives to provide the ultimate in customer experience. My service advisor, Phoenix, have been wonderful. The customer is her main concern and always exceeds my expectations. It is refreshing to have relationship with an auto dealership where the employees are honest and caring. More

Kristan Lagares Service Advisor Gainesville CDJR 352-372-4343 Kristan is first rate and a great representative for your company. She stuck with me until we had a succesful outcome. Restor CDJR 352-372-4343 Kristan is first rate and a great representative for your company. She stuck with me until we had a succesful outcome. Restored my faith in the dealership. More

.Service reps were courteous and willing to help. Technicians made a thorough evaluation of the vehicle and their recommendations were in my opinion appropriate and faire. . Technicians made a thorough evaluation of the vehicle and their recommendations were in my opinion appropriate and faire. . More

The service center was very helpful. They went above and beyond in their service and I would highly recommend. They went above and beyond in their service and I would highly recommend. More

Taylor greeted me in a polite and courteous manner, and scheduled a day-of warranty repair for a backup rear camera. I greatly appreciated her courtesy considering I walked in sans appointment. Huge thank scheduled a day-of warranty repair for a backup rear camera. I greatly appreciated her courtesy considering I walked in sans appointment. Huge thank you also to the mechanic who performed the repair, the replacement camera is working nicely. Many thanks! More

Shawn the service manager was instrumental in helping me with my Jeep & it’s corrosion issues. He was persistent in getting Jeep to approve all the repairs it needed and all repairs were covered under Jeep’ with my Jeep & it’s corrosion issues. He was persistent in getting Jeep to approve all the repairs it needed and all repairs were covered under Jeep’s Warranty. Thank You Shawn… More

They did the service quickly. Kristan was a great service advisor keeping me informed about my truck while in the shop. Kristan was a great service advisor keeping me informed about my truck while in the shop. More

The service department is fast, efficient, and reasonably priced. The service advisor is very friendly and professional. reasonably priced. The service advisor is very friendly and professional. More

I called to see if i needed an appointment to have my oil changed, she said no just come on in, so after i finished at the va i went, almost 3 hours later i got my truck back!!!never again!! changed, she said no just come on in, so after i finished at the va i went, almost 3 hours later i got my truck back!!!never again!! More