Gainesville GMC

Purchased a GMC Acadia Right from the time he greeted me, Al was friendly and patient. He is a major reason we purchased our GMC from Gainesville Buick GMC. Would buy from Right from the time he greeted me, Al was friendly and patient. He is a major reason we purchased our GMC from Gainesville Buick GMC. Would buy from him again. Thank you Al !!! More

No pressure Made buying a car fun again. And taking care of the small things in a big hurry . That's how all service departments should be Made buying a car fun again. And taking care of the small things in a big hurry . That's how all service departments should be More

Good vehicle, Great price...Awesome Customer Service! Al was easy to deal with. Friendly and straight forward. He gave me a good price on my trade-in and we were able to work out a great deal. I will defi Al was easy to deal with. Friendly and straight forward. He gave me a good price on my trade-in and we were able to work out a great deal. I will definitely recommend Al in the future. More

I'm a new car owner Awesome!!! Worked hard on getting me a great deal AL HUNTER IS THE BEST!!!!!!not too pushy !!! Worked hard to make me happy. Husband probably coming t Awesome!!! Worked hard on getting me a great deal AL HUNTER IS THE BEST!!!!!!not too pushy !!! Worked hard to make me happy. Husband probably coming to get a new car also More

Awesome staff We were looking for a first car for our son that was gently used. Al with the sales staff was great in helping us find the perfect match. He took tim We were looking for a first car for our son that was gently used. Al with the sales staff was great in helping us find the perfect match. He took time with us and did not pressure us into a sale. The finance staff also worked with us to make sure we got the best rate. The dealership even called to make sure we got home fine and to check on us a few days later. Would definitely visit again for future purchases. More

Nice guy to help you buy a car, is easy as pie I just purchased the best car I have ever owned from Gainesville Buick GMC! I am thrilled to drive this car! I love it on an open I-75, or even sittin I just purchased the best car I have ever owned from Gainesville Buick GMC! I am thrilled to drive this car! I love it on an open I-75, or even sitting parked in the most horrendous traffic. None of this would be possible without the wonderful and hard working team of associates. One salesperson stands out is Mikal Temkin, he is one of the top sales consultants at the dealership. He provides a comfortable and knowledgable experience. Mikal, wants the customer to be happy with the car "they choose" and makes sure you drive it off the lot. He's an honest guy that will give you the truth, and "steer you in the right direction." Mikal and the team take the stress out of car buying. I would definitely use this dealership again when I buy my next car. More

Fantastic Experience Al was patient and kind. Spent time listening to what we wanted and making sure he got us exactly that. We weren't ready to buy and he was very unders Al was patient and kind. Spent time listening to what we wanted and making sure he got us exactly that. We weren't ready to buy and he was very understanding. Would definitely recommend this dealership. More

fixed what another messed up they were quick and painless. constantly kept in contact with me and listened to me gripe about the horrible experience I had elsewhere. and I know it they were quick and painless. constantly kept in contact with me and listened to me gripe about the horrible experience I had elsewhere. and I know it sucks the fix others mistakes and yet they did awesome. I really appreciated their hospitality through all of this and mike who was the collision man was super nice and friendly I will definitely tell friends and family and will be back as needed thanks you guys were awsome More

BUYER BEWARE of this dealership/staff. They were extremely dishonest in all respects of their customer service and servicing. They held our car over the course of 4 days, lied to us why, we They were extremely dishonest in all respects of their customer service and servicing. They held our car over the course of 4 days, lied to us why, we found out that they damaged the rear breaks and they never disclosed it to us and they tried to cover it up by waiting on parts for it, never telling us the truth. It was unauthorized work. We explicitly asked for all the old parts that they replaced back, only returned parts that could not be reconditioned. Parts that could be inspected were not returned, mind you these were still our property. They conveniently "lost them. "One of the parts had nothing wrong with it. After I took a closer look at the invoice a lot of red flags went up. A lot of the parts GMC bought from the NAPA store. Called Gainesville Napa, it was discovered that GMC had marked up some parts by 300%, 250%, 70%. GMC is making more than the NAPA store on the parts and all GMC does is have the NAPA truck drop off the parts and GMC takes of the NAPA price sticker and gives it the unsuspecting customer who is most likely in a bind to begin with at a new improved sky high price. Imagine they do this everyday to everyone, it's free money for nothing, what an operation, this is how they make their living. Than I looked at the hours they supposedly worked on our car, were their supposed "best mechanic" that damaged the parts before worked on the car. After consulting with other auto shops in Florida it was revealed that the supposed 4.5 hours of work at $107 per hour should have been done in 2 hours. It's very hard to catch them cheating on hours because they block you from observing the vehicle and the staff is constantly lieing and giving run-around on what is really going on. Then trying dealing with the staff once you comforted them with all these irregularities. Their service manager Tom Lacey will get defensive, try to give you run-around, talk over you, shout at you, and finally hang up the phone. Then if you try calling back the entire staff will simultaneously collude against you to drop your call, yell at you, lie that the GM Chis is in a meeting and always not there. The GM will deliberately have his phone staff take a message and never return the call. The service staff Ian Roberts hanged up the phone on us and said, "we are the problem." Kim, the service consulate, will pick up the phone and act like she doesn't hear you and hang up the phone. How is anyone suppose to deal with a circus staff like this. They took advantage of us because we don't know a lot about cars. Too many red flags to be assured of anything, classic horror story people have with the auto-mechanic. I encourage everyone with similar issues to not hesitate to file complaints with the state attorney, the Better Business Bureau. They have to be accountable to somebody for these unethical practices. We all have to work to make a living it's not fair for Gainesville GMC to sit back and pad their hours and mark up NAPA's parts to make their living. I can not stress how untrustworthy this dealership and General Manager Chris are. Their motto, "It's All About You" is a complete sham and false. To further add insult to injury GM Chris made us an offer to resolve all our problems. However, once we made a deal we took care of our end of the agreement within hours. Then GM Chris double-crossed us and began to avoid us, not return our calls, and basically go back to playing games with us. It wasn't until a week and half later when we were finally able to track the hoodwinking GM Chris when we found out that he had double-crossed us and had gone back on his word, when we said that this was not the deal he called us confused.GM Chris admitted that he didn't want what happened to us to happen to others. When we told him we refuse to be tricked and double crossed GM Chris hung up the phone on us. More

First time buyer Gainesville GMC & Buick made my experience of purchasing my first car great and affordable. I had the pleasure of working with salesman Lorenzo Willia Gainesville GMC & Buick made my experience of purchasing my first car great and affordable. I had the pleasure of working with salesman Lorenzo Williams. He made the selection process smooth and painless. He assured me that I would leave with a great car and sure enough I did. I am now the owner of a 2014 Cheverolet Sonic LT. Thanks again so much for all the help and special thanks to Mr. Williams for his outstanding customer service and support. More