Gainesville GMC - Service Center

BUYER BEWARE of this dealership/staff. They were extremely dishonest in all respects of their customer service and servicing. They held our car over the course of 4 days, lied to us why, we They were extremely dishonest in all respects of their customer service and servicing. They held our car over the course of 4 days, lied to us why, we found out that they damaged the rear breaks and they never disclosed it to us and they tried to cover it up by waiting on parts for it, never telling us the truth. It was unauthorized work. We explicitly asked for all the old parts that they replaced back, only returned parts that could not be reconditioned. Parts that could be inspected were not returned, mind you these were still our property. They conveniently "lost them. "One of the parts had nothing wrong with it. After I took a closer look at the invoice a lot of red flags went up. A lot of the parts GMC bought from the NAPA store. Called Gainesville Napa, it was discovered that GMC had marked up some parts by 300%, 250%, 70%. GMC is making more than the NAPA store on the parts and all GMC does is have the NAPA truck drop off the parts and GMC takes of the NAPA price sticker and gives it the unsuspecting customer who is most likely in a bind to begin with at a new improved sky high price. Imagine they do this everyday to everyone, it's free money for nothing, what an operation, this is how they make their living. Than I looked at the hours they supposedly worked on our car, were their supposed "best mechanic" that damaged the parts before worked on the car. After consulting with other auto shops in Florida it was revealed that the supposed 4.5 hours of work at $107 per hour should have been done in 2 hours. It's very hard to catch them cheating on hours because they block you from observing the vehicle and the staff is constantly lieing and giving run-around on what is really going on. Then trying dealing with the staff once you comforted them with all these irregularities. Their service manager Tom Lacey will get defensive, try to give you run-around, talk over you, shout at you, and finally hang up the phone. Then if you try calling back the entire staff will simultaneously collude against you to drop your call, yell at you, lie that the GM Chis is in a meeting and always not there. The GM will deliberately have his phone staff take a message and never return the call. The service staff Ian Roberts hanged up the phone on us and said, "we are the problem." Kim, the service consulate, will pick up the phone and act like she doesn't hear you and hang up the phone. How is anyone suppose to deal with a circus staff like this. They took advantage of us because we don't know a lot about cars. Too many red flags to be assured of anything, classic horror story people have with the auto-mechanic. I encourage everyone with similar issues to not hesitate to file complaints with the state attorney, the Better Business Bureau. They have to be accountable to somebody for these unethical practices. We all have to work to make a living it's not fair for Gainesville GMC to sit back and pad their hours and mark up NAPA's parts to make their living. I can not stress how untrustworthy this dealership and General Manager Chris are. Their motto, "It's All About You" is a complete sham and false. To further add insult to injury GM Chris made us an offer to resolve all our problems. However, once we made a deal we took care of our end of the agreement within hours. Then GM Chris double-crossed us and began to avoid us, not return our calls, and basically go back to playing games with us. It wasn't until a week and half later when we were finally able to track the hoodwinking GM Chris when we found out that he had double-crossed us and had gone back on his word, when we said that this was not the deal he called us confused.GM Chris admitted that he didn't want what happened to us to happen to others. When we told him we refuse to be tricked and double crossed GM Chris hung up the phone on us. More

Gainesville Buick GMC Collision Center Raises The Bar Gainesville Buick GMC Collision Center has repaired our Honda Odyssey on several occasions following accidents where we were not at fault. I have alwa Gainesville Buick GMC Collision Center has repaired our Honda Odyssey on several occasions following accidents where we were not at fault. I have always felt safe placing the vehicle that transports my wife and children in the care of Mike Swinehart and Gainesville Buick GMC. Mike has gone above and beyond the normal requirements to provide us with excellent service. I would not let anyone else repair our vehicles. Mike Swinehart has earned both our trust and our gratitude and we are blessed to have found Gainesville Buick GMC and we are confident that our vehicle will always be as safe as the day we purchased it when all repairs are completed. More

The best service experience we've ever had. The personnel at this Gainesville Buick/GMC were exceptional in their courtesy, and professionalism. The best experience, especially since this was The personnel at this Gainesville Buick/GMC were exceptional in their courtesy, and professionalism. The best experience, especially since this was a warranty repair. Would recommend them to family and friends without hesitation. More

Visit at the service department Had to encounters with the sales department and both times they were awesome. Kim Murscoe & Brandi Tomlinson were great they both deserve 10 plus sta Had to encounters with the sales department and both times they were awesome. Kim Murscoe & Brandi Tomlinson were great they both deserve 10 plus stars. More

Impressive Service I was very pleased with the service that I received from Brandi Tomlinson (Service Advisor) as she introduced me to Scott Christopher (Mechanic)to ens I was very pleased with the service that I received from Brandi Tomlinson (Service Advisor) as she introduced me to Scott Christopher (Mechanic)to ensure that all of my questions regarding the repair and maintenance were answered. Brandi and Christopher were both very courteous and professional. They were also genuinely concerned about the problem that I was experiencing. Not only did Christopher resolve the issue, he took the time to explain the mechanical design of the parts (including a demonstration of how the design works) to ensure early detection of a potential problem. This service visit was unique in that I had the pleasure of personally meeting the mechanic, which allowed me an opportunity to gain very valuable information. Thanks Brandi, Scott and Sam Esposito (Accommodating Salesman)! I appreciate you all!! More

Excellent Customer Service Everyone (especially Kim) is great, they always respect my time and try to get me out ASAP. If there is a problem, they keep me informed and work wit Everyone (especially Kim) is great, they always respect my time and try to get me out ASAP. If there is a problem, they keep me informed and work with my schedule. More

EXCELLENT! Kim is an excellent service person to deal with. She is kind and listens to all the problems with my car, makes sure it is fixed by the time promised, Kim is an excellent service person to deal with. She is kind and listens to all the problems with my car, makes sure it is fixed by the time promised, and keeps in communication with me throughout the process. She is wonderful! More

Super service and support as always I continue to be very pleased and impressed with everyone at Gainesville Buick GMC. They have always provided prompt, professional and excellent serv I continue to be very pleased and impressed with everyone at Gainesville Buick GMC. They have always provided prompt, professional and excellent service and continue to do so every time! I appreciate the fine work that is performed by the great technicians. Highly recommended! More

Car accident. Alanoz was assigned to my case. I cannot thank him enough for his outstanding work. Being in an accident is a traumatic experience along with the str Alanoz was assigned to my case. I cannot thank him enough for his outstanding work. Being in an accident is a traumatic experience along with the stress of car repair. Alanzo was so kind, reassuring and explained the process. He kept me updated at every stage . My car was repaired in the time frame they gave me. The work was top class. I am very happy with the finished product car is driving well, body work excellent. I will definitely return to GMC in the future. Keep up the good work Alanzo. More

Great service Very impressed with the quality of work and service I have received in the past would recommend to anyone. Friendly and competent people at this deale Very impressed with the quality of work and service I have received in the past would recommend to anyone. Friendly and competent people at this dealership hard to find. More