All around world class experience here. I came in having seen a lead on AutoTrader for a Mini Cooper Type S. the car was in spectacular condition, Corey facilitated a test drive for me and a second one when my wife wanted to come see the car. I took lunch to think it over and came back to prompt service.
Bob Callas handled my loan terms and paper work, he was very personable and I felt very comfortable dealing with him. He was very accommodating to work the terms of my loan according to my needs and wants. Bob is a professional and he's got the contract process like clockwork. I mentioned the only notable flaw to the car, the interior driver door handle was broken. Bob promised, IN WRITING that he would comp the parts and installation. After i bought the car, I only had to roll the window down to let my self out for a few days before I was back at Galaxy for the replacement.
Being the grease monkey that I am, I usually like to perform all of my own repairs. I opted to let the in house mechanic take care of this job since it was FREE. Alex is the mechanic that took care of the door handle install. I stood by him and watched as he disassembled the door and carefully replaced the handle. I'm not sure if most mechanics mind when the customer is over their shoulder, but when I explained to Alex that I just like to know how everything comes apart and goes together he said he had no problem. He kept conversation going, genuinely interested in me as a person, service that is hard to find at a dealership, burger joint and even most churches. A++ here, great guy!
I'm still scratching my head over the deal I got because I have yet to find another comparable model mini cooper type s within the same price range by $2000-$3000 more! I know I got a steal and I have had ZERO issues with this vehicle.
I will say that I feel the negative reviews reflect only those with something negative to say. I did see a lot of other people come in before me who were rejected for various legitimate reasons such as insufficient downs or lack of income. I work retail, and have done so for many years, people who feel like they have something to complain about say it loud and proud, but people who are satisfied keep it to them selves.
I am very satisfied with my purchase, and would much rather be enjoying my car then writing a review, but I feel like Galaxy deserves the spotlight for honesty, attentiveness and speed (test drive to contract out the door in under 3 hours, including my lunch break!)
Thanks Galaxy, I have and will continue to recommend your business!