Gallatin Chrysler Dodge Jeep Ram - Service Center

Just awful! !! I took my Jeep in to be serviced on November 1st. After two weeks I finally got some information that my part was on back order until January 15 !! I took my Jeep in to be serviced on November 1st. After two weeks I finally got some information that my part was on back order until January 15th 2025. I found the parts at a Chrysler dealer online but I was told those are not the correct parts even though the part numbers were the same. I even went and spoke with TJ the service manager and showed him the parts I found on that website. My wife and I decided we could get by with one vehicle until after the holidays which was not easy. I heard nothing from them during Thanksgiving and through Christmas. January 8th I started trying to get in touch with Miranda who was my service advisor. After three or four texts messages and several phone calls, Miranda finally answers on January 21st 2025. She tells me that she quit working there on Dec 15 2024 and that she had called and texted TJ to get someone to call me. Miranda was terrible at communicating also so I don’t put much stock into that statement. So I called and left a voicemail for TJ the service manager. He never has called me back! A couple days later a woman named Morgan texted and then called me. She apologized and said she would take care of getting my Jeep fixed. She also tells me that the part that was on back order was now discontinued. She had talked to the technician Daniel and he may be able to do a patch and make my old part work. Even so after two more weeks of back and forth, days in between texts, the comments were “we are trying to figure it out.” They had my Jeep for 4 months and basically did nothing. When did the part get discontinued? Why didn’t anyone call me when Miranda quit? Most importantly if they could have possibly patched it to get me running, why not offer that as soon as we found out the part was on back order back in November. My advice is to find someone else to work on your vehicle. These people do not care! More

Just moved to area, the service department was awesome especially Morgan. Will use again in the future. especially Morgan. Will use again in the future. More

Gallatin Chrysler dodge jeep ram makes you feel at home and they are very good they do.very professional and they are very good they do.very professional More

Service has been extraordinarily good since taking delivery of my JGCS. Completed factory issues asap. delivery of my JGCS. Completed factory issues asap. More

Can't. Not in 16 words...call me..... would live to talk to someone from your business Not in 16 words...call me..... would live to talk to someone from your business More

Work was completed quickly, professionally and with reasonable cost, making a welcome dealer service experience. Brad was a big help. reasonable cost, making a welcome dealer service experience. Brad was a big help. More

Always friendly and helpful. 5 Stars all around. Service team and Sales team are the best. 5 Stars all around. Service team and Sales team are the best. More

Always quick and efficient. Friendly and informative. Made sure I had a way home when it had to be left overnight. Friendly and informative. Made sure I had a way home when it had to be left overnight. More

Morgan Moncivaiz was extremely helpful in getting my vehicle scheduled for maintenance. They were fast and very courteous. Everyone was professional and extremely nice. vehicle scheduled for maintenance. They were fast and very courteous. Everyone was professional and extremely nice. More

Love Angela! She is always dependable and on top of things. I know I can depend on her to take care of my truck. She is always dependable and on top of things. I know I can depend on her to take care of my truck. More