Gallatin Chrysler Dodge Jeep Ram - Service Center

Told them I needed my jeep reprogrammed and or to check the mass air flow sensor and needed up paying over $240 for a diagnostic that they didn’t even check it over for. Wanted me to pay $1,100 for O2 sens the mass air flow sensor and needed up paying over $240 for a diagnostic that they didn’t even check it over for. Wanted me to pay $1,100 for O2 sensors that were already replaced which was not the issue and still proceeded to say that it was the issue. Mind you, all I wanted them to check was the Mass Air Flow Sensor and to reprogram the computer to help my fuel mixture! Had better luck working on it myself at home. More

I own a 2011 dodge challenger that I’ve put the 130k miles on for over a decade. I’m about to purchase an EV (cash) in hopes of avoiding this volatile oil/ gas market so I dropped my challenger off for miles on for over a decade. I’m about to purchase an EV (cash) in hopes of avoiding this volatile oil/ gas market so I dropped my challenger off for “Oldie Friday” after receiving marketing in the mail with discounts. I called before and learned it’s approximately $200 but wanted to make sure it’s the full overview and text that we’d received at the Nissan dealer, which it was. Overall it was just a mediocre sales experience. I dropped the car off for a few days and got the 11am text breaking down all the issues with my gas car. I called but couldn’t get through so around 3pm I went to pick it up before traffic. I kept feeling like I was an inconvenience bc my car was older and I was only doing the diagnostic test. There was also constant sarcasm coming from the rep. To myself, the two lady employees and myself. The car wasn’t ready so I shopped the cars on the lot (got amazing service from a sales rep there). Then 30 min later came to check and the vehicle still wasn’t ready. Eventually they brought me the keys but no one ever talked about the paperwork nor told me the answer to my initial question/ concern. I went back in to ask “what’s causing the car to not start”? He walked and talked me to my car said something about a wheel speed sensor (no idea) then I just went home knowing the level of service I expected wouldn’t be met. Please note that I wouldn’t be to quick to return there but I never felt like a valued customer. More like an inconvenience. I also would’ve appreciated proactive knowledge of the “shop fee” as it felt like another hidden fee that wasn’t discussed. Wish you we’ll nonetheless and fyi I’m not putting this on Google. Just wanted to share candid feedback. More

Good service Everyone was nice I'll come again when needed All Good😊😊😊 Thanks to all needed All Good😊😊😊 Thanks to all More

Great customer service and a great experience. I will continue servicing my car here and tell all my friends :) I will continue servicing my car here and tell all my friends :) More

Great customer service! They reached out to me and had me scheduled quickly. I didn’t have to remember to schedule my first service. They reached out to me and had me scheduled quickly. I didn’t have to remember to schedule my first service. More

The quality of personal concern was obvious from the beginning. The service representative even provided her personal cell # for communication because I was going to be out of town. Great experience. beginning. The service representative even provided her personal cell # for communication because I was going to be out of town. Great experience. More

They have always been helpful to us. We drive down from Bowling Green, KY for our service. They are top notch. We drive down from Bowling Green, KY for our service. They are top notch. More

Diana was very nice and professional when we came in for an oil change on our Jeep Gladiator. an oil change on our Jeep Gladiator. More

Just awful! !! I took my Jeep in to be serviced on November 1st. After two weeks I finally got some information that my part was on back order until January 15 !! I took my Jeep in to be serviced on November 1st. After two weeks I finally got some information that my part was on back order until January 15th 2025. I found the parts at a Chrysler dealer online but I was told those are not the correct parts even though the part numbers were the same. I even went and spoke with TJ the service manager and showed him the parts I found on that website. My wife and I decided we could get by with one vehicle until after the holidays which was not easy. I heard nothing from them during Thanksgiving and through Christmas. January 8th I started trying to get in touch with Miranda who was my service advisor. After three or four texts messages and several phone calls, Miranda finally answers on January 21st 2025. She tells me that she quit working there on Dec 15 2024 and that she had called and texted TJ to get someone to call me. Miranda was terrible at communicating also so I don’t put much stock into that statement. So I called and left a voicemail for TJ the service manager. He never has called me back! A couple days later a woman named Morgan texted and then called me. She apologized and said she would take care of getting my Jeep fixed. She also tells me that the part that was on back order was now discontinued. She had talked to the technician Daniel and he may be able to do a patch and make my old part work. Even so after two more weeks of back and forth, days in between texts, the comments were “we are trying to figure it out.” They had my Jeep for 4 months and basically did nothing. When did the part get discontinued? Why didn’t anyone call me when Miranda quit? Most importantly if they could have possibly patched it to get me running, why not offer that as soon as we found out the part was on back order back in November. My advice is to find someone else to work on your vehicle. These people do not care! More

I had reservations about taking my truck to this dealership for service. The previous owners had given me a very bad experience during a service. However, since I live in Gallatin and want to get my dealership for service. The previous owners had given me a very bad experience during a service. However, since I live in Gallatin and want to get my vehicles serviced there, I thought I would give them a try for a simple oil, filter, and fuel filter change, and I did not have an appointment. My service manager was Brad Warnock. He gave me a timeline for the service and kept in touch via email and text, updating me on the progress. To my surprise, I received an email with suggested additional services. It indicated I should call or visit the service department for an explanation. Frankly, I needed one due to the way the document read. I went over to the dealership to speak to Brad in person. He walked me through each of the recommendations. The diesel tech also included photos to back up the recommendations. After checking my previous service records, I concluded that a number of these recommendations were overdue. The previous service department did not take time to bring any of these important service intervals up to me. Brad pointed out the important services that needed to be done immediately and indicated that two of the recommendations were a heads up and did not need to be addressed at this time. Bottom line here, folks: I would highly recommend Brad Warnock as a service advisor and their service department. Their Deisel Tech was very thorough. The communication from the service department kept me informed of the progress. They have a few issues with their computer systems that I'm sure will shake out with time. They seem to all be great people and I am glad I can once again count on local service for my truck. More