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Gallatin Ford
Gallatin, TN
1,248 Reviews
Are you looking to buy a car, truck, or SUV in Gallatin, Tennessee? Gallatin Ford is your top Ford dealership. We are the area's go-to source for car purchasers because of our dedication to provide top-notch customer service and a wide range of automobiles. Our helpful and friendly team is here to help you every step of the way, making your experience buying a car even more gratifying, whether you're searching for a brand-new Ford or a high-quality used car.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,248 reviews
October 27, 2025
It was nearly impossible to get my service tech on the phone to get an update on my service or to even get a service appointment in the first place. phone to get an update on my service or to even get a service appointment in the first place. More
by cparkerdavis3
Employees Worked With
Don't recall name. My appointment was two or three months ago.
October 27, 2025
Booking my vehicle for service was absolutely easy and worked well within my schedule. Stephanie is awesome to deal with and very accommodating to my busy schedule. worked well within my schedule. Stephanie is awesome to deal with and very accommodating to my busy schedule. More
by banthonydavis
Employees Worked With
October 27, 2025
Nathan did an excellent job of rotating the tires, and an oil change. I was pleasantly surprised that you offer mobile auto service. What a convenient option vs. driving to the dealership. Thank you Gary St oil change. I was pleasantly surprised that you offer mobile auto service. What a convenient option vs. driving to the dealership. Thank you Gary Stein. More
by gstein1824
Employees Worked With
October 25, 2025
I was set me up with a fair price, but that’s the extent of it. (Thus the one star) As a customer service person Adam was very unprofessional and made up information like the car had brand new seats install of it. (Thus the one star) As a customer service person Adam was very unprofessional and made up information like the car had brand new seats installed at no cost. (The seats were not changed) He also told me heated seats were half way done, but when I went on site to follow up they couldn’t get to it for another week. He was very disrespectful when I asked questions, as if it was not appropriate for me to do so. I will not work with him again. Chase on the other hand was very respectful and provided accurate updates. If you go to Gallatin Ford, ask for Chase! More
by TS
Employees Worked With
Other Employees :
Adam was the salesman (Zero stars)
October 23, 2025
They picked up my truck for service, called quickly to tell me how much it would be then disappeared. No calls, no call backs, no information. When I finally went to the dealership a week later I was tol tell me how much it would be then disappeared. No calls, no call backs, no information. When I finally went to the dealership a week later I was told the part had been lost by FedEx and it would take more time. The service manager gave me a loaner to make up for the poor service - which was very nice. Then silence again. When I called again after another week, I was told an amount that didnt jibe with my memory of what I had approved and was told I just didnt remember correctly. The next day they dropped off my car and picked up the loaner and gave me the bill The reason the number was different? They charged me for the 'loaner' as a rental! I complained and was told it would be fixed, but it wasn't. I finally disputed the charge to my credit card company and had the non-approved charge removed. Would NOT go back nor recommend. More
by LvMyMvrick
Employees Worked With
Bryan
October 23, 2025
We had an appoinment, arrived about thirty minutes early. They got to work right away, is was a easy process. They got to work right away, is was a easy process. More
by tocoman1@comcast.net
October 22, 2025
Quick, easy , great staff all around! Called on one truck, it sold, they got me in a newer f150 and im beyond happy. Called on one truck, it sold, they got me in a newer f150 and im beyond happy. More
by Brandonhallisey11
October 21, 2025
Service representative was truly a pleasure and blessing to work with. Very knowledgeable and helpful in getting me back on the road. to work with. Very knowledgeable and helpful in getting me back on the road. More
by tesorrells
Employees Worked With
October 20, 2025
We buy a car from here The light doesn’t work they say they will send someone to get it fixed and they haven’t now they don’t even answer the call or text we spoke to someone else and they said they wil they will send someone to get it fixed and they haven’t now they don’t even answer the call or text we spoke to someone else and they said they will tell the supervisor and they will call back and still nothing and we call them and they just put you on hold saying that they are busy with another customer More
by Noemizesati1320
Employees Worked With
October 19, 2025
Have been a customer of Miracle Ford in Gallatin for many years. Always receive prompt service trusting work completed as requested. many years. Always receive prompt service trusting work completed as requested. More
by deidregal4
Employees Worked With
