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Gallatin Ford

Gallatin, TN

Overview
Employees
Reviews
Vehicles
4.6
1,126 Reviews
Are you looking to buy a car, truck, or SUV in Gallatin, Tennessee? Gallatin Ford is your top Ford dealership. We are the area's go-to source for car purchasers because of our dedication to provide top-notch customer service and a wide range of automobiles. Our helpful and friendly team is here to help you every step of the way, making your experience buying a car even more gratifying, whether you're searching for a brand-new Ford or a high-quality used car.
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1394 Nashville Pike

Gallatin, TN

37066

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Showing 1,126 reviews

December 26, 2024

Gallatin Ford Service Dept. always gets me in and out efficiently. They don't force an upsell, but I also always drive away feeling secure that my vehicle is good to go. More

by denisemattox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
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Dec 26, 2024 -

Gallatin Ford responded

We're delighted to hear that our Gallatin Ford Service Department consistently provides efficient service and peace of mind for your vehicle. Thank you for trusting us with your car's needs, Denise!

December 26, 2024

They showed up on time did the work and everything went great they did a Factory recall replacement for me More

by darren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Raymond, TJ Pardue
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Dec 26, 2024 -

Gallatin Ford responded

Darren, we're glad to hear everything went smoothly with your factory recall replacement at Gallatin Ford. Thanks for sharing your experience!

December 24, 2024

Excellent service. Great communication. Noah provided excellent service, keeping me informed what to expect and how much time it would take, and what the estimated cost More

by larryjrutledge
Recommend Dealer
Yes
Employees Worked With
Noah
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Dec 26, 2024 -

Gallatin Ford responded

Larry, we're delighted to hear that Noah provided excellent service and communication during your visit at Gallatin Ford. We look forward to welcoming you back in the future!

December 23, 2024

Everyone was so nice from the time I drove in until the time I left. More

by cbtomk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel, service dept
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Dec 23, 2024 -

Gallatin Ford responded

Thanks so much for the awesome review! The Gallatin Ford team looks forward to seeing you again down the road.

December 22, 2024

Zay was fantastic. . he listened to what we were looking for and was spot on with the vehicles he showed us. And of course very professional and friendly! More

by andercarty
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charlie Piper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2024 -

Gallatin Ford responded

Thank you for sharing your experience with Zay and the team at Gallatin Ford! We're delighted to hear that he was able to meet your needs with professionalism and friendliness. Enjoy your new vehicle!

December 22, 2024

Collin was awesome to deal with . Great service and very friendly . Would recommend him for mobile service More

by tpope73
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Janco
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Dec 23, 2024 -

Gallatin Ford responded

We're delighted to hear that Collin provided you with great service at Gallatin Ford! Thank you for recommending him for mobile service, and we appreciate your feedback.

December 21, 2024

Stephanie is great. She went beyond the expected. Great customer service representative and so friendly. More

by judy_lamberth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
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Dec 23, 2024 -

Gallatin Ford responded

Judy, we're delighted to hear that Stephanie provided exceptional service at Gallatin Ford. Thank you for sharing your experience with us!

December 20, 2024

Slow and unprofessional. Misleading. Didn’t listen to requests. Did not follow the steps for drop off and pick up of vehicles. More

by greenwave07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Danny , Jessica Raymond
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Dec 20, 2024 -

Gallatin Ford responded

I'm sorry to hear about your experience with our service. We strive for efficiency and clear communication, so it's disappointing to learn we fell short in these areas during your visit. Please reach out to me if you'd like us to address any unresolved issues or discuss further steps we can take together. Thank you, Derek Swords - Service Manager 888-635-8055

December 19, 2024

I had an amazing experience at Gallatin Ford. Ryan and Chris were extremely helpful in my purchasing experience. Their customer service exceeded my expectations! More

by porr62
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher , Ryan Skirvin
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Dec 19, 2024 -

Gallatin Ford responded

We're delighted to hear that Ryan and Chris provided exceptional service during your visit to Gallatin Ford! Thank you for sharing your positive experience, and we hope you're enjoying your new vehicle.

December 18, 2024

Even though I bought all 5 of my Ford vehicles at other dealerships I bring them to Gallatin Ford for service because of the close proximity and convenience to where I live. More

by James Lackey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Pardue
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Dec 18, 2024 -

Gallatin Ford responded

James, we're glad to hear that you trust Gallatin Ford for your service needs! We appreciate your loyalty and look forward to continuing to provide convenient and reliable service.

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