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Gallatin Ford

Gallatin, TN

Overview
Employees
Reviews
Vehicles
4.6
1,116 Reviews
Are you looking to buy a car, truck, or SUV in Gallatin, Tennessee? Gallatin Ford is your top Ford dealership. We are the area's go-to source for car purchasers because of our dedication to provide top-notch customer service and a wide range of automobiles. Our helpful and friendly team is here to help you every step of the way, making your experience buying a car even more gratifying, whether you're searching for a brand-new Ford or a high-quality used car.
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1394 Nashville Pike

Gallatin, TN

37066

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Showing 1,116 reviews

September 30, 2024

Dealer needs to do a better job, and let you know when you’re vehicle is ready. More

by Bobby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Pardue
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Oct 02, 2024 -

Gallatin Ford responded

Bobby, thank you for leaving Gallatin Ford a four-star review. We will take note of this feedback and work on improving our communication moving forward. Take care!

September 28, 2024

Friendly, professionally staff. They have always kept me informed of service work and they back up any work. More

by Dalke2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Raymond
Report | Print
Sep 30, 2024 -

Gallatin Ford responded

Thank you for the great feedback! We're glad to hear our team at Gallatin Ford has kept you well-informed and provided professional service. We appreciate your support!

September 28, 2024

Excellent service and very professional staff. Everyone was polite and very friendly. Easy to drive in and drop your Vehicle off. More

by Brad.elaws
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessica Cobbel
Report | Print
Sep 30, 2024 -

Gallatin Ford responded

Brad, thanks for sharing your positive experience with the team at Gallatin Ford! We're glad to hear everything went smoothly.

September 27, 2024

Good experience all the way around. Everything was on-time and the employees were professional. More

by Bchesser5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Raymond, TJ Pardue
Report | Print
Sep 27, 2024 -

Gallatin Ford responded

Thank you for your confidence in Gallatin Ford, and for your business. We are grateful to have you as a customer!

September 26, 2024

I would not let this dealership work on anything I own They do not know how to communicate with their customer does dealership take customer satisfaction as priority. No one there to tell you the truth. More

by Dalet
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
John Booker, Mark Ledford
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Sep 27, 2024 -

Gallatin Ford responded

Dalet, I'm sorry to hear about your experience. We strive for clear communication and customer satisfaction, so this feedback is concerning. Please reach out directly so we can address your concerns properly. Thank you, Jessica Raymond - Service Manager - 615-452-5267 ext 2144

September 25, 2024

Came to our house and quickly completed the recall, the tech was very professional and informative. More

by JC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin
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Sep 25, 2024 -

Gallatin Ford responded

This is the kind of feedback we work hard for at Gallatin Ford. Thank you for the stellar review!

September 24, 2024

Had no issues. Great staff! Very professional and competent. Will be back again as always. More

by Ironman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Raymond, TJ Pardue
Report | Print
Sep 24, 2024 -

Gallatin Ford responded

Thank you for sharing your great experience with our team at Gallatin Ford! We look forward to working with you again in the future!

September 24, 2024

Great service, great follow up, kept me in the loop, close to my home town More

by stlawson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Raymond, TJ Pardue
Report | Print
Sep 24, 2024 -

Gallatin Ford responded

Thank you for this awesome review of Gallatin Ford! See you next time!

September 23, 2024

The mobile service was excellent and Collin was professional and on time. He explained the recall and updated software. More

by mat.tough
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin and Adam
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Sep 23, 2024 -

Gallatin Ford responded

We're delighted to hear that Collin provided excellent mobile service and clear explanations during your visit with Gallatin Ford. Thanks for sharing your positive experience!

September 22, 2024

Larry was very patient, informative, and detailed explaining about my needed repair. He kept me informed on the progress More

by George
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry in Service
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Sep 25, 2024 -

Gallatin Ford responded

George, we're glad to hear Larry provided such excellent service and kept you well-informed throughout the repair process at Gallatin Ford. Thanks for sharing your experience!

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