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Gallatin Ford

Gallatin, TN

Overview
Employees
Reviews
Vehicles
4.6
1,123 Reviews
Are you looking to buy a car, truck, or SUV in Gallatin, Tennessee? Gallatin Ford is your top Ford dealership. We are the area's go-to source for car purchasers because of our dedication to provide top-notch customer service and a wide range of automobiles. Our helpful and friendly team is here to help you every step of the way, making your experience buying a car even more gratifying, whether you're searching for a brand-new Ford or a high-quality used car.
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1394 Nashville Pike

Gallatin, TN

37066

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Showing 1,123 reviews

September 27, 2024

Good experience all the way around. Everything was on-time and the employees were professional. More

by Bchesser5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Raymond, TJ Pardue
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Sep 27, 2024 -

Gallatin Ford responded

Thank you for your confidence in Gallatin Ford, and for your business. We are grateful to have you as a customer!

September 26, 2024

I would not let this dealership work on anything I own They do not know how to communicate with their customer does dealership take customer satisfaction as priority. No one there to tell you the truth. More

by Dalet
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
John Booker, Mark Ledford
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Sep 27, 2024 -

Gallatin Ford responded

Dalet, I'm sorry to hear about your experience. We strive for clear communication and customer satisfaction, so this feedback is concerning. Please reach out directly so we can address your concerns properly. Thank you, Jessica Raymond - Service Manager - 615-452-5267 ext 2144

September 25, 2024

Came to our house and quickly completed the recall, the tech was very professional and informative. More

by JC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin
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Sep 25, 2024 -

Gallatin Ford responded

This is the kind of feedback we work hard for at Gallatin Ford. Thank you for the stellar review!

September 24, 2024

Had no issues. Great staff! Very professional and competent. Will be back again as always. More

by Ironman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Raymond, TJ Pardue
Report | Print
Sep 24, 2024 -

Gallatin Ford responded

Thank you for sharing your great experience with our team at Gallatin Ford! We look forward to working with you again in the future!

September 24, 2024

Great service, great follow up, kept me in the loop, close to my home town More

by stlawson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Raymond, TJ Pardue
Report | Print
Sep 24, 2024 -

Gallatin Ford responded

Thank you for this awesome review of Gallatin Ford! See you next time!

September 23, 2024

The mobile service was excellent and Collin was professional and on time. He explained the recall and updated software. More

by mat.tough
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin and Adam
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Sep 23, 2024 -

Gallatin Ford responded

We're delighted to hear that Collin provided excellent mobile service and clear explanations during your visit with Gallatin Ford. Thanks for sharing your positive experience!

September 22, 2024

Larry was very patient, informative, and detailed explaining about my needed repair. He kept me informed on the progress More

by George
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry in Service
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Sep 25, 2024 -

Gallatin Ford responded

George, we're glad to hear Larry provided such excellent service and kept you well-informed throughout the repair process at Gallatin Ford. Thanks for sharing your experience!

September 20, 2024

Great customer service. Great people to work with always coming formed great communication. Highly recommend for all my friends and family. More

by Saad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Galvin Jr, Wayne Hill, Judy Roberts, Diana Holt, Jessica Raymond, TJ Pardue, Paige Akins, Robert Velez
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Sep 20, 2024 -

Gallatin Ford responded

Saad, thank you for the high recommendation! We're glad to hear our team at Gallatin Ford provided excellent service and communication. We appreciate your support!

September 18, 2024

Did a great job informing of what was going to happen just hope he keep the promise to call when recall is ready as he promised More

by Jeffreyguymoss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Raymond, TJ Pardue
Report | Print
Sep 18, 2024 -

Gallatin Ford responded

Jeffrey, thanks for the feedback! We're glad to hear you had a positive experience at Gallatin Ford. We'll make sure to follow up on that recall as promised!

September 17, 2024

Great Service as usual. Although the courtesy driver didn't pick me up or call the afternoon my vehicle was ready. More

by gldn_kth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry
Report | Print
Sep 18, 2024 -

Gallatin Ford responded

Thank you for your feedback! We're glad to hear the service was great at Gallatin Ford, but we apologize for any inconvenience with the courtesy driver. We'll address this to improve our services in the future.

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