Gallatin Ford

Thank you to T.J. and our friends at Miracle Ford Service Department for the recent service work done on my Ford F-150 pickup. I had several recalls and service related things done and even though you all Department for the recent service work done on my Ford F-150 pickup. I had several recalls and service related things done and even though you all were short staffed you managed to take care of my service needs as always and on a timely basis. More

Cameron is the best! He is super helpful and knowledgeable. I will never buy another vehicle from anyone else but him! I will always recommend Cameron to anyone looking for a car new or used. knowledgeable. I will never buy another vehicle from anyone else but him! I will always recommend Cameron to anyone looking for a car new or used. More

Cam is the best of the best!! Not only did I buy a car from him but my daughter bought one the next day. Knowledgeable, friendly, patient, I could go on and on. Absolutely a great experience without the h from him but my daughter bought one the next day. Knowledgeable, friendly, patient, I could go on and on. Absolutely a great experience without the hard pressure sale. He was truly listening to my wants and needs on my new vehicle. I will be recommending him to all my friends and family!!! More

Chris Perdue met all of my expectations at Miracle Ford. As soon as I stepped out of my car Chris was there to greet me and quickly took care of my requests. I was so impressed with his service that I ended As soon as I stepped out of my car Chris was there to greet me and quickly took care of my requests. I was so impressed with his service that I ended up buying a car that day. Needless to say I would buy from Chris again and I will refer him to all of my friends. More

My wife and I were well pleased with our experience with you at miracle ford. Ryan did a wonderful job as salesman and very nice person. Didn't get the truck that we initially went to look at, because it ha you at miracle ford. Ryan did a wonderful job as salesman and very nice person. Didn't get the truck that we initially went to look at, because it had already been sold, but we can away with a better and nicer one than anticipated. Thank you Ryan and miracle ford More

Chris Perdue is a wonderful salesman. He is very attentive and went the extra mile for our purchase. He kept us informed while waiting on our vehicle to arrive. Highly recommend him! attentive and went the extra mile for our purchase. He kept us informed while waiting on our vehicle to arrive. Highly recommend him! More

Service Department is No longer Service Oriented. As a returning customer to this dealership I must say I have become very concerned about the service department. I purchased my first new car from them a returning customer to this dealership I must say I have become very concerned about the service department. I purchased my first new car from them in 2006 after moving to Gallatin. Since then I have purchased 4 more new vehicles and 2 used cars for my family. When I first started using their service department they always were very efficient and it was easy to get service done. The past couple of years have seen a decline in the level of service and you can't get even an oil change done in a timely fashion, It doesn't seem to matter what day or time you go in, it is a wait. I have even been told at 2:00 in the afternoon it is too late to get an oil change, bring my car back the next day. Unfortunately, I purchased the maintenance plan with my vehicle so I am in a bind as far as being able to go elsewhere since I have already paid Miracle Ford for my first 60,000 miles of service. Jessica Cobble, one of the service advisors, also has "added" on to my service on my used vehicles charging my daughter 85.00 for an oil change and today charged me for a "better oil" when it was not requested. There have been other issues as well, it seems every visit to the service department has a problem the last few years. I have had nothing but great experiences with the sales team and finance people here and would love to continue to purchase my cars here, however, the service department has me concerned about my next car purchase and what kind of service I would receive from them. They used to be a five star facility, however, I feel they have dropped the ball the last couple of years in the service department area. More

Thanks to all for the kindness from the moment of First contact from internet sales and follow up from Olivia in sales. Very helpful on my purchase of a 2013 Boss 302 that was practically new. The service contact from internet sales and follow up from Olivia in sales. Very helpful on my purchase of a 2013 Boss 302 that was practically new. The service dept for checking 150 checks to be sure all was in working order. The sales team headed by Donnie to finance and the gentlemen that helped load it on the trailer for my long trip home to Va. A very pleasant experience indeed. Except for the trip of course. Its no wonder they sell so many fine Ford products. More

**Updated Review*** (see update below)Beware of buying **Updated Review*** (see update below) Beware of buying a Used vehicle from this dealership... they either do not do a full check on the vehicles t **Updated Review*** (see update below) Beware of buying a Used vehicle from this dealership... they either do not do a full check on the vehicles traded in to them before reselling it or don’t care to tell the new customer about serious issues with the vehicle. I bought a used 2010 Nissan Pathfinder 2WD LE from the dealership a little over one month ago “As-Is” of course. However, it took me a few dais to realize the climate control fan wasn’t working correctly and wasn’t shutting off even when turned off.. I researched the issue and found it was a frequent issue with Nissans. I took a chance that the most frequent fox was replacing the HVAC blower motor resistor. After extensive research I finally located the location of part and replaced it for $55.00 dollars. The new part did fix the fan issue but the A/C wasn’t blowing cold at all. I took the vehicle to a reputable repair location in my hometown to discover that the A/C Compressor is going out and will quit working very soon. In fact the clutch is currently not engaging at all. The repair cost....$1900.00+ dollars. Thanks Miracle Ford... it’s a miracle anyone returns to your dealership after buying a used vehicle from your dealership! Jeff F. **Update as of 04/15/21** Mr. Ledford did contact me and finally agreed that the dealership service department would handle the labor of removing and replacing the (4) A/C parts if I purchased them at my own expense. I bought the parts and coordinated with Mr. Ledford to have my Pathfinder picked up and taken back to the dealership for the repairs. I received my Pathfinder back this morning and the A/C seems to work as it should but also found that the Rear A/C expansion valve was not replaced and was still sitting in my vehicle. I had intended to either delete this review or at least re-rate the dealer at a higher rating. Well 2 Stars is "Fair" but I still would not recommend this dealership to anyone especially if you're only buy a Used vehicle. Maybe the treat the people that are buy New "High Dollar" vehicles but anyone buying a used vehicle had better go through the vehicle with a fine tooth comb before buying it here. Sort of Satisfied Customer but still Disappointed, Jeff F. More