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Gallatin Ford

Gallatin, TN

4.6
1,086 Reviews
Are you looking to buy a car, truck, or SUV in Gallatin, Tennessee? Gallatin Ford is your top Ford dealership. We are the area's go-to source for car purchasers because of our dedication to provide top-notch customer service and a wide range of automobiles. Our helpful and friendly team is here to help you every step of the way, making your experience buying a car even more gratifying, whether you're searching for a brand-new Ford or a high-quality used car.
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1394 Nashville Pike

Gallatin, TN

37066

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Showing 1,086 reviews

January 22, 2019

Amazing customer service This is the best car buying experience my husband and I have ever been a part of. They worked with us so well to keep us in budget and get us in a bra More

by JenBrock17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sandra Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Fitts
Feb 12, 2019 -

Gallatin Ford responded

JenBrock17, Thank you very much for the 5 star rating! We are truly flattered by customers that state "best car buying experience ever." We work constantly on improving our processes so they are customer friendly as well as informative and transparent. It's so rewarding when we see it happen as it did with your purchase. We thank you sooooo much and we look forward to having you as a Miracle Ford customer for years to come!

January 14, 2019

Great experience! Charlie was awsome. Was the most pleasant buying experience I’ve ever had. Love my Expedition and the service department for cleaning it up so great More

by Terry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Piper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2019 -

Gallatin Ford responded

Terry, Thanks for the 5 star review! We're thrilled that you found this to be the best buying experience you've ever had. We work hard to be efficient, friendly and professional. It's nice to see that our hard work is paying off. We wish you many happy and reliable years with your Expedition.

January 12, 2019

Excellent He's a very respectful man and willing to help friendly honest in kind he answering questions you got he's very good at his job More

by Heatherhudson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Fitts
Jan 14, 2019 -

Gallatin Ford responded

Heatherhudson, Thank you for the nice review! Being straightforward and honest in our sales approach is the foundation of our process. We're pleased you found Chris Fitts takes our policy to heart. He is a great asset to our sales team. We look forward to future opportunities to serve your needs.

January 06, 2019

Had a great. Experience I dealt with a lot of people at miracle ford. Including the receptionist. All were wonderful. Very Christian atmosphere. Very helpful very friendly More

by Joyce4321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandra Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Can not remover nance he was the finance mgr, Joe Bateman
Jan 07, 2019 -

Gallatin Ford responded

Joyce4321, Thank you very much for the nice review. We are proud of our employees and the consistent level of great customer service they provide. We're very pleased you experienced that from Joe Bateman and Sandra Jones. We wish you many years of reliable service from your 2019 Edge and remember to keep it running in top condition with the help of our service staff. See you soon for your regular maintenance.

December 24, 2018

Our buying experience seemed more like an ordeal. I first talked to Chris and later given to KJ as our sales person. It seemed like KJ didn't know a lot about the F-150 Limited and tried to B.S. me. T More

by Bill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wayne Hill
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ken "KJ" Johnson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Clouse
Dec 26, 2018 -

Gallatin Ford responded

Bill, Thank you for taking the time to write a review. We appreciate your feedback and will meet with our staff to improve our process. We appreciate your purchase and look forward to seeing you back for service.

December 17, 2018

Great Experience - What a NICE group of people!! I found the exact used vehicle I was looking for at this dealership - I worked with Charlie, told him my budget over the phone and he made it happen. More

by KGolski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Piper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2019 -

Gallatin Ford responded

KGolski, Thank you very much for the nice review! We very happy that Charlie and Sandra earned 5 stars. They are great employees and a great asset to our sales team. We also agree that Sandra is a hoot! Ha, Ha! We look forward to keeping you new Ford in good running condition for years to come.

December 14, 2018

Super fast and courteous Chris Fitts is a very efficient, courteous and knowledgeable salesman who made our experience of buying a used car awesome!! I've spent hours at previ More

by ToyotaChic77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Fitts, Amy Bryant
Dec 15, 2018 -

Gallatin Ford responded

ToyotaChic77, Thank you very much for the nice review! We are fortunate to have professionals in CHris Fitts and Amy Bryant. We are proud of the work they do for our customers and your review says it all. Thank you for choosing Miracle Ford! We hope you have many fun and reliable years with your new vehicle.

December 08, 2018

Pleasant Experience Purchasing a vehicle from Joe Bateman was a real pleasure. He was very tentative and listened to what we were looking for, so we ended up getting exa More

by LindaJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Bateman
Dec 08, 2018 -

Gallatin Ford responded

LindaJ Thank you for the review and for the 5 star rating! We're very pleased you found Joe Bateman professional. Listening skills are very important in our business and according to your comments Joe was a patient listener. We strive to have all of our salespeople interact with our customers in this way and we are very pleased to have earned your business. We wish you many long years of service from your Miracle Ford vehicle.

November 28, 2018

Super helpful! We came in and got Mr. Joe Bateman. He was extremely helpful and very patient with us. I will be sure to reccomend him for anyone who could use a frie More

by Sireland
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Bateman
Nov 30, 2018 -

Gallatin Ford responded

Sireland, Thank you for the 5 star review! We are very pleased that you found Joe Bateman helpful, patient and professional. This describes the type of individual we train each of our salespeople to be. We hope you'll enjoy many years of great service out of your new Ford.

November 25, 2018

Lied too Waited 3 hours for oil change when told 1 hour. I have things to do. Now I am late. I am very upsetting with them More

by Diane1961
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sandra Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2018 -

Gallatin Ford responded

Diane1961, We're very sorry for the longer than expected wait you experienced to have your vehicle serviced. We know this can be very frustrating and we appreciate you bringing this to our attention. We would like an opportunity to make amends and ask you to please contact our Service Manager, Wayne Hill at 615-452-5267 and refer to this review. Thank you.

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