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Gallatin Ford

Gallatin, TN

4.6
1,084 Reviews
Are you looking to buy a car, truck, or SUV in Gallatin, Tennessee? Gallatin Ford is your top Ford dealership. We are the area's go-to source for car purchasers because of our dedication to provide top-notch customer service and a wide range of automobiles. Our helpful and friendly team is here to help you every step of the way, making your experience buying a car even more gratifying, whether you're searching for a brand-new Ford or a high-quality used car.
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1394 Nashville Pike

Gallatin, TN

37066

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Showing 1,084 reviews

September 08, 2018

Easy process I’ve never bought a car before and was worried about being treated like an idiot and ripped off. They made me feel like family and made sure I, and ev More

by Chargerman17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken "KJ" Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Fitts
Sep 09, 2018 -

Gallatin Ford responded

Chargerman17, Thank you so much for the nice review! It can be nerve wracking buying a car since It is generally the second largest purchase people make. Reading your experience is very encouraging. We talk about helping our customers feel comfortable and informed so they can make confident decisions. We’re pleased it worked for you. Thank you!

September 06, 2018

Went above and beyond awesome customer service Without disclosing details, a very unfortunate situation , Ford went above and beyond. Put forth the effort to remedy the situation, Awesome Customer More

by Pennie2018
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : TJ/Service Dept. , Chris Fitts
Sep 07, 2018 -

Gallatin Ford responded

Pennie2018, Thank you for your review. We are pleased to be able to turn an unfortunate situation into one where you were able to rate us highly. It is the unusual situations that can define a company. We’re glad you are satisfied and look forward to being able to assist you in the future.

September 04, 2018

Great Deal NO Pressure I found a vehicle that I was interested in online. David was my salesman, who was Awesome, and didn't put any pressure on us! After negotiating, I p More

by daylovesoul
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sandra Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2018 -

Gallatin Ford responded

Daylovesoul, Thank you for the nice review and Congratulations on your new Ford! We’re glad you appreciate our no pressure approach to sales. We’ve been using it for quite some time and don’t plan on changing. We believe in an open, and transparent approach which gives our customers several choices. You select which one works best for you. The most important choice though is selecting Miracle Ford!

August 30, 2018

Chris is the best ever Chris worked his but off to get me a great deal I would recommend him above any other..He is the best.. The while team was so nice and a wonderful dea More

by will
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sandra Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Fitts
Aug 30, 2018 -

Gallatin Ford responded

Will, Thank you for the nice review. We're pleased that Chris Fitts was able to meet your expectations and earn your 5 star rating. He and Sandra do a great job for us and we are fortunate to have them on our sales team. Thanks again for your purchase!

August 30, 2018

Great from start to finish! Great contact from the initial online form to the end of the purchase. Great car salesman, selection, and process overall! Love my new car! Can’t say More

by Ash0802
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Piper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2018 -

Gallatin Ford responded

Ash0802, Thanks for the nice review and the 5 star rating for Charlie Piper. Charlie has been with our sales team for a couple of years now and has grown to be a great professional. We're fortunate to have him. From reading your review it looks like your glad he is here too! Thanks again! We look forward to helping you keep your new Ford running great.

August 29, 2018

Pleased with a business that understands the customer! What an outstanding experience we had purchasing our new Explorer! We purchased an Escape 6 years ago at Miracle Ford. When it came time to mak More

by Satisfied Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy Galvin Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Odell, Tim Saunders
Aug 30, 2018 -

Gallatin Ford responded

Satisfied Customer, Thank you for taking the time to write a review. We appreciate your business very much as both a repeat sales customer and service user. We realize that customers like you are the backbone of our business model and it's nice to see that we have been consistent in our service to you for these six years. We review our policies and practices often to make sure we are adjusting to a changing auto dealership environment. We'll continue to do so in hopes of keeping you satisfied for the next six years and beyond. Thank you again.

August 21, 2018

Buying a new truck I had decided to get a new truck this year and had narrowed it down to Nissan or Ford F 150. I knew the main features I wanted, including color. Chris More

by Coach Jim
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lindsay Butler, Chris Clouse
Aug 23, 2018 -

Gallatin Ford responded

Coach Jim, Thanks for taking the time to post a review and for your 5 star rating! We are very happy that you made your purchase from us and believe you made the best choice in selecting the F-150. Your feedback is important to us and we believe our low pressure approach is what customers want, so it's nice to hear you felt this was a professional approach. We appreciate any recommendation you can give as we know word of mouth advertising is the best kind. We look forward to seeing you for your regular maintenance and wish you many years of great service from your F-150.

August 20, 2018

Excellent Service Walked in with no expectations of finding what I wanted and Charlie Piper immediately gave me options to choose from. I was worried about price and co More

by jfulton17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Piper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2018 -

Gallatin Ford responded

jfulton17, Thank you for the 5 star review. We know that buying a new car is a big decision and we are flattered that you chose Miracle Ford, especially with us being your first stop. And why not when our deals are the best! Seriously, we hope that our open approach to vehicle sales gave you all of the information you needed to say yes. That is our goal everyday. Thanks also for giving Charlie Piper and Jim Morgan 5 star ratings. They are great people and we are fortunate to have them on our staff. We wish you many years of good service with your new Ford.

August 19, 2018

No pressure Everyone was very professional and they never pressured us even though we took a lot of their time trying to make a decision. Thank you More

by Eric Harmon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sandra Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Saunders
Aug 20, 2018 -

Gallatin Ford responded

Eric, Thank you for taking the time to post a review and for the 5 star rating! It's nice to read that you did not feel pressured even though it took time for you to make a decision. Our philosophy is not to pressure our customers for we know vehicle purchases are major decisions. It's nice to know our staff is practicing what we preach. We hope you'll experience many long years of good service from your new Ford.

August 16, 2018

Great Experience! Miracle Ford is a great dealership ! I found the vehicle on the internet and Chris Fitts replied and answered my questions almost immediately. He a More

by V and R Gossett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Fitts, Amy Bryant
Aug 17, 2018 -

Gallatin Ford responded

V and R, Thank you for your nice review! Thank you also for selecting Miracle Ford to make your purchase. Our internet sales team, including Chris and Amy, work hard to make customers who prefer to start their purchase this way fully informed. Disclosure of all aspects of the sale and the selected vehicle are explained in the way the customer requests. It's nice to hear you thought so as well. Congratulations on your purchase! We look forward to seeing you for your regular maintenance.

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