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Gallatin Ford

Gallatin, TN

Overview
Employees
Reviews
Vehicles
4.6
1,087 Reviews
Are you looking to buy a car, truck, or SUV in Gallatin, Tennessee? Gallatin Ford is your top Ford dealership. We are the area's go-to source for car purchasers because of our dedication to provide top-notch customer service and a wide range of automobiles. Our helpful and friendly team is here to help you every step of the way, making your experience buying a car even more gratifying, whether you're searching for a brand-new Ford or a high-quality used car.
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1394 Nashville Pike

Gallatin, TN

37066

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Showing 1,087 reviews

August 20, 2018

Excellent Service Walked in with no expectations of finding what I wanted and Charlie Piper immediately gave me options to choose from. I was worried about price and co More

by jfulton17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Piper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2018 -

Gallatin Ford responded

jfulton17, Thank you for the 5 star review. We know that buying a new car is a big decision and we are flattered that you chose Miracle Ford, especially with us being your first stop. And why not when our deals are the best! Seriously, we hope that our open approach to vehicle sales gave you all of the information you needed to say yes. That is our goal everyday. Thanks also for giving Charlie Piper and Jim Morgan 5 star ratings. They are great people and we are fortunate to have them on our staff. We wish you many years of good service with your new Ford.

August 19, 2018

No pressure Everyone was very professional and they never pressured us even though we took a lot of their time trying to make a decision. Thank you More

by Eric Harmon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sandra Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Saunders
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Aug 20, 2018 -

Gallatin Ford responded

Eric, Thank you for taking the time to post a review and for the 5 star rating! It's nice to read that you did not feel pressured even though it took time for you to make a decision. Our philosophy is not to pressure our customers for we know vehicle purchases are major decisions. It's nice to know our staff is practicing what we preach. We hope you'll experience many long years of good service from your new Ford.

August 16, 2018

Great Experience! Miracle Ford is a great dealership ! I found the vehicle on the internet and Chris Fitts replied and answered my questions almost immediately. He a More

by V and R Gossett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Fitts, Amy Bryant
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Aug 17, 2018 -

Gallatin Ford responded

V and R, Thank you for your nice review! Thank you also for selecting Miracle Ford to make your purchase. Our internet sales team, including Chris and Amy, work hard to make customers who prefer to start their purchase this way fully informed. Disclosure of all aspects of the sale and the selected vehicle are explained in the way the customer requests. It's nice to hear you thought so as well. Congratulations on your purchase! We look forward to seeing you for your regular maintenance.

August 16, 2018

Excellent and enjoying time spent I had a wonderful afternoon spent with Chris Fitts and Sandra Jones. It takes time to make a decision and get the paperwork done for a lease car. But More

by Carlady61
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sandra Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Odell, Chris Fitts
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Aug 17, 2018 -

Gallatin Ford responded

Carlady61, Thank you very much for the 5 star rating. We so pleased you chose Miracle Ford for your new leased vehicle. Your right that these transactions can take a little time. We strive to be as efficient as possible and to also keep customers advised as to what is happening and how long it should take, but as you say we try to keep it light and enjoyable. We greatly appreciate your business and look forward to keeping your leased car well maintained.

August 12, 2018

My experience David was very pleasant to work with. It didn’t feel like we were being “pressured” to buy with him. He took time to learn about us and wanted to mak More

by Sunny
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ken "KJ" Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy and Sandra were excellent to work with also. , David Logsdon
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Aug 13, 2018 -

Gallatin Ford responded

Sunny, Thank you for the nice review and for your vehicle purchase. It's nice to see a first time good review for David Logsdon. David recently joined our sales team and brings years of experience with him. We're confident that he will be a strong asset to our business for many more years. We hope your new vehicle also gives you many years of good service and we look forward to seeing you back for your regular maintenance.

August 11, 2018

Great buying experience! I am a long-time Miracle Ford customer and I am always pleased!! They never fail to meet and exceed my expectations! Stop in and see Jimmy Galvin, J More

by gallatinnurse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Piper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 14, 2018 -

Gallatin Ford responded

Gallatinnurse, Thank you very much for the nice review and for being a long time customer! We, like most businesses, greatly value our repeat customers. We recognize they are the backbone of a successful business. We will continue to work hard to maintain your business and to adapt our business to this rapidly changing environment. Thank you again!

August 10, 2018

Awesome Great experience and so easy Chris was personable and helpful and met all our expectations! Best experience buying a car probably ever! Sandra was in More

by Mustang 18
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandra Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Fitts
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Aug 14, 2018 -

Gallatin Ford responded

Mustang18, Thank you for the nice review and congratulations on purchasing your new Mustang! It's very rewarding to hear you say this was your best buying experience ever. Dealership practices are in the middle of a number of changes due to customer demands and expectations on major purchases. We have made process changes to address these customer wants, so it's nice to get feedback on how we are doing. We truly appreciate your purchase and will continue to evolve as changes dictate. We look forward to seeing you soon for your Mustang's regular maintenance.

August 09, 2018

Feels like a ma and pa shop I first dealt with Miracle Ford service because of a coupon. Everyone I met was extraordinarily nice and the price was no more than, actually less tha More

by oldfatbaldingwhitehairedguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Raymond, TJ,, Jim Odell, Dan Joiner, Tim Saunders
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Aug 13, 2018 -

Gallatin Ford responded

oldfatbaldingwhitehairedguy, First of all LOL at your screen name!! Secondly, thank you for the nice review! We appreciate all of the tagged employees earning 5 stars. From sales to service to parts, your rating says that our message of taking care of the customer is being heard. We appreciate your business and will work hard to continue to exceed your expectations for many more years.

August 08, 2018

Friendly, helpful, great customer service & knowledgeable Friendly atmosphere. Excellent Customer Service. Very knowledgeable about cars, service and financing options. When we left we felt taken care of a More

by Kwbelltn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Aguilar
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Aug 09, 2018 -

Gallatin Ford responded

Kwbelltn, Thank you for taking the time to post a review and thank you for your purchase. We're very pleased to have earned 5 stars in the way that you described--being friendly, professional and knowledgeable. It is these traits that we work hard to have at the top of our game to best serve our customers. We wish you many years of good service on your new vehicle.

August 06, 2018

Amazing People. Amazing Place. MIRACLE FORD. Miracle Ford of Gallatin TN is by far the best choice in dealships in the state. The service is fast friendly and profesional. When it comes to puttin More

by Peter Isaacs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Piper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandra Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 07, 2018 -

Gallatin Ford responded

Peter, Thank you so much for the very nice review! All we can say is wow! It is humbling to read your remarks, however we are very pleased you feel this way. We work hard to achieve exactly the environment you say you experienced. We truly appreciate your purchase and will continue to work hard to maintain your level of satisfaction. Thank you!

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