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Gallatin Ford

Gallatin, TN

4.6
1,139 Reviews
Are you looking to buy a car, truck, or SUV in Gallatin, Tennessee? Gallatin Ford is your top Ford dealership. We are the area's go-to source for car purchasers because of our dedication to provide top-notch customer service and a wide range of automobiles. Our helpful and friendly team is here to help you every step of the way, making your experience buying a car even more gratifying, whether you're searching for a brand-new Ford or a high-quality used car.
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1394 Nashville Pike

Gallatin, TN

37066

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Showing 1,139 reviews

December 08, 2018

Pleasant Experience Purchasing a vehicle from Joe Bateman was a real pleasure. He was very tentative and listened to what we were looking for, so we ended up getting exa More

by LindaJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Bateman
Dec 08, 2018 -

Gallatin Ford responded

LindaJ Thank you for the review and for the 5 star rating! We're very pleased you found Joe Bateman professional. Listening skills are very important in our business and according to your comments Joe was a patient listener. We strive to have all of our salespeople interact with our customers in this way and we are very pleased to have earned your business. We wish you many long years of service from your Miracle Ford vehicle.

November 28, 2018

Super helpful! We came in and got Mr. Joe Bateman. He was extremely helpful and very patient with us. I will be sure to reccomend him for anyone who could use a frie More

by Sireland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Bateman
Nov 30, 2018 -

Gallatin Ford responded

Sireland, Thank you for the 5 star review! We are very pleased that you found Joe Bateman helpful, patient and professional. This describes the type of individual we train each of our salespeople to be. We hope you'll enjoy many years of great service out of your new Ford.

November 25, 2018

Lied too Waited 3 hours for oil change when told 1 hour. I have things to do. Now I am late. I am very upsetting with them More

by Diane1961
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sandra Jones
Nov 26, 2018 -

Gallatin Ford responded

Diane1961, We're very sorry for the longer than expected wait you experienced to have your vehicle serviced. We know this can be very frustrating and we appreciate you bringing this to our attention. We would like an opportunity to make amends and ask you to please contact our Service Manager, Wayne Hill at 615-452-5267 and refer to this review. Thank you.

November 09, 2018

Honest and friendly My sister was in Miracle Ford and was trading in a car for a new Escape. The New car sales manager, Joe Bateman was so friendly and helpful and me an More

by Trudy
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Clouse, Joe Bateman
Nov 10, 2018 -

Gallatin Ford responded

Trudy, Thank you for taking the time to write a review and thank you for the 5 star rating. We are pleased that you found our staff friendly, helpful and non-pressured. It is our goal to approach every customer that way, to give them the information they need to make a decision they are comfortable with. Thank you!

November 02, 2018

Three weeks backlog Called the morning of Nov. 2, 2018, for a service appointment and was told the first available would be Nov. 21st. Scratch that new F150 I was plann More

by Dale E
Recommend Dealer
No
Employees Worked With
unknown
Nov 02, 2018 -

Gallatin Ford responded

Dale E, We’re very sorry to have disappointed you. It is unusual for our service department to be booked that far out, but for certain repairs we do get backed up. We ask that you contact our Service Manager, Wayne Hill to see if we can offer an alternative that works better for you.

November 01, 2018

Car buying made easy Excellent experience and great customer service. Chris Fitts did an excellent job following up and finding exactly what we were looking for. As a cust More

by B-O-B Escape
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandra Jones, Chris Fitts
Nov 03, 2018 -

Gallatin Ford responded

B-O-B Escape, Thank you for the nice review. Chris and Sandra do excellent work for our dealership and we feel fortunate to have them both on our team. We’re very pleased that our approach to the car buying experience was pleasant and professional for you. We hope you have many years of great service from your new Ford.

October 31, 2018

Excellent Customer Service My husband and I had a wonderful experience working with the team at Miracle Ford. I highly recommend that you buy your next vehicle from them!!! I kn More

by Cara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Morgan, Tim Saunders, Chris Fitts, Amy Bryant
Oct 31, 2018 -

Gallatin Ford responded

Cara, Thank you very much for the nice review and congratulations on your new Ford! Our team works very hard to make all of our customer's experiences just like you describe. It's always nice to see that our hard work (and often times long hours) is paying off. We look forward to seeing you back for your vehicle's regular maintenance. :-)

Nov 01, 2018 -

Gallatin Ford responded

Hello Cara, Welcome to the Miracle Ford family!! Nothing makes us happier than YOU, our customers' satisfaction. We appreciate you and your husband's business and wish you the best! Congratulations on your new vehicle! Your team at Miracle Ford

October 30, 2018

Best Car Buying Experience Salesman Chris Clouse was top notch. No dealer works harder for any of their customers anywhere. Service, sales and parta all are best in class. More

by Scott P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Odell, Jim Morgan, Chris Clouse
October 26, 2018

Highly Recommended C.R. Shock was very honest and straightforward with the details of my trade and fought to get me the best financing. I never felt pressured or uneasy More

by samgram7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
C.R. Shock, Tim Saunders, Sandra Jones
Oct 29, 2018 -

Gallatin Ford responded

samgram7, Thank you very much for the nice review and congratulations on your purchase! We work hard to make our customers purchases feel unpressured. We’re proud of our dealership and look forward to more opportunities to assist you in the future.

October 23, 2018

Service department I am continually satisfied with the service department and the staff who go out of their way to make sure I leave happy. Plus two More

by mbrewerrn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TJ, Jim Odell, Jimmy Galvin Jr, Bryan Hopper, Wayne Hill, Dan Joiner
Oct 24, 2018 -

Gallatin Ford responded

mbrewern, Thank you very much for your nice review! We are proud of the work we do and work hard to please our customers. It’s always rewarding to be recognized. We’ll continue to do all we can to keep you and all of our customers happy. Thanks again.

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